We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Ill keep it quick, Ive only used them once, but the transaction was simple, very self explanatory, and the service was top notch. Ill be using again. Mark NI
06/03/18 by Mark Keenan
Really easy to use and book collections. Always arrive quickly. Very pleased with the service.
06/03/18 by margaret wright
Additional charges made for an item which must have had packaging damage and been re-boxed. Be careful - they are an agent have no idea what the couriers they use may do to your package!! book directly with courier companies - at least then you will be dealing directly with the company concerned
06/03/18 by Customer
Excellent service and value.
06/03/18 by Stan
Excellent service
06/03/18 by Mr Michele Mancini
great as usual
06/03/18 by Customer Neil Stott
I used parcel force.my package arrived in Greece in 4 days.And price compare to other companies was great.i will use again for sure.thank you
06/03/18 by Georgia
Good price and easy service.
06/03/18 by Customer
Quick and reliable
06/03/18 by Mrs Carol ward
Excellent I would recommend this company to anyone it only took two days to get my parcel delivered to France.
06/03/18 by Gill
It has now been 20 days since my initial problem with Parcel Monkey. Every time I get in contact they simply ignore me. The guy Mike if you look at the reviews puts smoke screens on the negative reviews. Read them and believe them. Their insurance option is a total trick. I have started using another courier. They are more transparent and honest. They are also significantly cheaper. Much better option.
05/03/18 by Philip Brown
REALLY FAST AND REALIABLE
05/03/18 by Beberly Arthur
Everything was great but they didn’t deliver to the door we had to pick it up form near by
05/03/18 by Customer
My item has not even been delivered after the collection nearly a week ago. Would not use again and will be closing my account.
05/03/18 by Customer
Second time Ive used ParcelMonkey in recent months. All went brilliantly..good service, competitive prices..Very happy!
05/03/18 by John DRAY
Always seem to have the best deal possible for the service we need to use
05/03/18 by Kay Watson... Cut-N-Crafts
If there was an option for zero stars, this would be it. Ive sent a parcel to Spain 3 weeks ago. It never arrived, and Ive been unable to speak to anyone from Parcel Monkey. They say its been delivered, and are waiting for a reply from their partners in Spain, but have been saying this now for nearly 2 weeks. DO NOT USE THIS COMPANY - CUSTOMER SERVICE IS NON EXISTENT.
05/03/18 by Customer
Super / a top class
05/03/18 by Dorin Moldovan
Three parcels weighting 50kg in total sent overseas. Collected at door, delivered to my son in central Portugal exactly 72 hours later. Excellent service all three times I have used them!
05/03/18 by Ian Clarke
What can you say about company that doesn’t even have a phone number? Missed collections, late delivery. Courier company ignores them and don’t bother to reply. All this at the cost of end customer who for days on end waiting fir collection. Not recommended
05/03/18 by Alex Sejdia
I always use Parcel Monkey for sending parcels. Prices and services are easy to read an compare. The whole process, including printing out address labels takes just a few minutes. I have not yet had a problem with them - highly recommended.
05/03/18 by Weejock
Horrible, horrible, horrible customer service. If it was possible to give negative stars I would give minus 5 stars. I paid for a next day delivery service for UKMail to pick up an item and deliver it to me. They picked up the item but didnt deliver it; I had to go to their depot to pick it up. They, and UKMail, refused to apologise or give me a refund for the despicable service
05/03/18 by Ade
All smooth sailing, happy with ease of use & service
05/03/18 by Gemma Shaw
Every positive review for Parcel Monkey on this site is fake. Their service borders on fraudulent. Dont bother contacting customer service with your inquiries or complaints when your package disappears. Youll get "so sorry" and "our apologies" but no action from their "customer service." Spare yourself the aggravation and use another courier. If youve already made the mistake of using PM, GOOD LUCK locating your package and/or getting your money back
05/03/18 by Helen Miller
Excellent service at a very affordable price.
05/03/18 by Customer
Very efficient service
05/03/18 by Mrs Buckley
Fine no problems
05/03/18 by Clive Elliott
My parcel is still not here and I cant track it also i Connot get connected to anyone in this company maybe through this review window you can forward my information and have someone help me.
05/03/18 by Robert Simpson
Had a flute sent from Ireland. Packaged amazingly well but still arrived showing someone had blatantly cut the end open with a Stanley knife or similar. Luckily nothing was able to accidentally fall out this time, but be aware....
05/03/18 by Richard
Excellent service. Very straight forward and quickly delivered
05/03/18 by Paul Hopkins
EXTREMELY BAD EXPERIENCE....Be very aware that on occasions it appears that despite accurate measures to ensure parcels are accurately measured and weighed before gaining quotes Parcel Monkey have deducted money from my account claiming falsely that the package was deemed oversize by the carriers by a considerable amount (nearly double the volumetric weight provided) They have the ability to present a withdrawal from your account without your authorisation and there is no way to remove your card payments details or put a stop to this other than cancelling your account which is also near on impossible to do. You actually have to write to them to cancel your account rather than being able to do it online easily as it should be. If you dispute this extra payment the stupidly ask you to prove the dimensions of the parcel that you have sent by providing them with photographic evidence of the dimensions before they are willing to process or engage in your complaint. This is unrealistic and absurd, as if you have sent the parcel you do not have it to hand in order to measure it anymore. The customer service responses are inadequate with no method of contacting them by phone, only by Parcel Monkey chat. And the responses were ridiculous, asking me to measure and send photos of the measurements otherwise they would not be able to escalate my appeal against these extra charges I asked them to provide me with photographic evidence to support the claim that the package was allegedly bigger than I stipulated but they refuse to provide me with that. DO NOT USE THEM EVER!!
05/03/18 by Andy Smith
Superb service, collected and delivered on schedule despite the shocking weather
05/03/18 by Neil Harvey
excellent great service would use again.
05/03/18 by Christopher Lovemore
The service is very efficient and costs are really quite low for long distance parcel shipping.
05/03/18 by Rob
Quick and easy delivery
05/03/18 by Stephen Littler
I have used Parcelmonkey for several years. Im only working mornings now and Parcelforce tend to pick up in the afternoons. I started using DPDs drop off service to Halfords on the way home. This is ideal for me and the staff are very efficient, polite and friendly. They give me a DPD card with a code on and I can track my parcels.
05/03/18 by KEENWELD (WELDING SUPPLIES) LIMITED
Excellent. Item collected by DPD Tuesday afternoon in the snow an severed in South Africa Saturday morning.
05/03/18 by Jane Barwick Thornton
Dont understand how parcel monkey have such a good rating on here (just look at their USA rating!) . Terrible customer service. Parcel lost by courier, and Parcel Monkey took months to get back to me and after multiple emails they have told me they are washing their hands of me as I reported the loss later than 10 days after it was due for delivery - I was trying to be patient!! This seems like a bit of a scam to be honest considering couriers usually ask you to leave it a while before raising a complaint. Absolutely terrible customer service.
05/03/18 by Roz Evans
Good website
05/03/18 by User
Very reliable and package arrived on time
04/03/18 by Customer
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