We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
I am very disappointed. One parcel is 3rd week waiting to bein collected without success. 1st time when I ordered the collection nobody realised that it was not collected. I was complaining and got the answer that "more then 5 working days passed beter to cancel the order". What was funny because the collection was ordered to Tuesday and I was complaining on Saturday. I was able to rebook the collection time. But the box was still here. Finally I asked to cancel the collection and for refound. I booked again the same box to collect and it is still here. The other disappointment is that every time I got the same chematic answer and it seems nobody want to deal with the parcel. When I complained directly to the carrier the told me to ask PM. I am not satisfied with the customer care and the way of complain handling as it seem does not exist.
27/02/18 by Anasztazia
When the carrier fails to collect your parcel you are on your own. Parcel monkey have no customer service number and have no interest in helping
27/02/18 by Now using parcel flight
Our Response: Dear Customer,
Sorry to hear about the courier you chose via our quote engine failing to collect.
We have a support ticket system and Live Chat facility, please contact us via by one of these two channels so we can assist.
Kind regards,
Mike
Yeah, not bad. All sorted easily.
27/02/18 by Alistair Pulling
I have used this service a few times fir large items, Art, it is always accurate on pick up and delivery.
The online site is straightforward and Im going to be a regular customer!
Well Done
27/02/18 by Rebbeca Morse
Brilliant service and same day pick up. I will definitely use again!
27/02/18 by Leo
Excellent service and delivered as promised
27/02/18 by Spinnersan
Easy to use and delivery went smoothly.
27/02/18 by Phil Hicks
Great and easy service to use. I dropped the parcel off at a local Currys store. Was able to track it no problems and the pricing was very competitive. Will definitely use again.
27/02/18 by AH
Easy to use, lots of different delivery options, reasonably priced and quick/friendly service :)
27/02/18 by Han
Excellent service. Easy to use website with clear instructions
27/02/18 by Allen
Have used this service several times now and it has always been excellent. Parcel has arrived in good time and in good condition.
27/02/18 by Raymond Newham
Excellent service
27/02/18 by Customer
Its improving but still got issues like not being able to phone and get in touch with them and taking more care of parcels iv had a few things missing out of my parcel they should HANDLE more carefully but it has improved
27/02/18 by Rosa
Easy to arrange. Arrived the next day
26/02/18 by Priya.
The staff are polite, and the prices seem to be cheap, when it works. but I had a slightly tricky pick-up address in Spain, and they just could not handle it. Now that in itself is annoying. What is more annoying is that they would not give me a straight answer. I spent hours today trying to get it to work, and three times they told me "please wait for the label after 30 mins" at least 3 times. Even when they knew there was an error?! Just rubbish.
26/02/18 by Joel
Would have liked a delivery confirmation to know my parcel had got there but apart from that was good and resonabley priced
26/02/18 by Lainey
Paid for next day pickup. Didnt pick up. They eventually tried up three days later.
26/02/18 by Customer
Made sending a parcel very easy. No fuss. Step by step instructions. Will ne using again.
26/02/18 by Customer
Service was really fast. Estimated 4-6 days turned into 3 so very well done on the international shipping ( UK to Poland) and price was very competitive. PM allowed me also to opt for insurance for up to value of the parcel rather £50 that seemed to be only option from other couriers. Definitely recommended.
26/02/18 by Lukas
Arranged for a parcel to be collected on Friday 23/02/18 this was bought and paid for on Thursday 22/02/18 the collection should have happened Friday between 8am and 6pm. No one turned up to collect it. A wasted day off work. Contacted ParcelMonkey who apologizes and rearranged the collection for Monday 26/02/18. Took another day off work. And guess what, no one turned up to collect it today. Asked for a full refund and to cancel the collection as it’s totoally out of order. I’ve booked another company and left it in the hands of UPS.
26/02/18 by Mr David Haslam
Great service fast
26/02/18 by Carole
DIdnt collect the day promised. Waited in all afternoon, not happy.
26/02/18 by Maggie
good package no hold ups collected on delivered on time
26/02/18 by CustomerGraham Lewis
Excellent service. Good advice on packaging and the completion of the necessary documents attached.
Package was collected on time and delivered within the 3 to 4 days specified.
26/02/18 by Robin Pearson
Great service, very reasonably priced and prompt delivery.
26/02/18 by George M
Good service, easy to use and would use this service again in the future.
26/02/18 by First time user
Easy to use, great price, no hitches at all
26/02/18 by melanie brown
Parcel Force forgot to pickup my item on the day but when they did it was a speedy service.
26/02/18 by ANDY DUHU
great website easy to use and cheap ,what more can you want
26/02/18 by Mr peter barnett
Excellent no complaints. Will be using you again.
26/02/18 by Gary Brewer
quick and easy to arrange online, great value for money, very fast delivery even in a very remote area. The boxes had been opened - but it might have been an accident or some border control - I still have to check that nothing is missing. Would use again
26/02/18 by Customer
I used DPD drop off service to get a parcel from the UK to Ireland. Very fast delivery and good tracking service. Reasonably priced.
26/02/18 by Marie
Quick & easy to use and bettet price than post office. Will certainly use again.
26/02/18 by Theresa.
Excellent service, collected on time delivered on time
26/02/18 by Andy Millar
I was very pleased with your service. The parcel arrived 2 days before you said so your service is very good
26/02/18 by Mrs E Walker
Reliable and very user friendly service. Sent a parcel to USA for our grandchildren and it was delivered within 4 days, as promised.
Much cheaper than Parcel Force and would recommend it to everyone.
26/02/18 by Mr Badiei-Khorsand
Limited experience with P Monkey, but they seem reliable and delivered on time.
26/02/18 by Ben Nason
Very reliable and easy to use service
26/02/18 by Joe, UCCF
Quick and easy to use with different options and couriers for the job! Overall very happy with the service..
26/02/18 by Rhod Lowndes
THIS IS THE FIRST TIME THAT I HAVE USED PARCEL MONKEY I AM VERY IMPRESSED WITH THERE SERVICE AND WILL DEFINITELY USE THEM AGAIN ... MANY THANKS REGARDS RON.
26/02/18 by RONALD RIVETT.
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