We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Excellent service and price.
18/02/18 by Customer
Completed online form on a Sunday afternoon driver arrived 1030 the next day to collect. Parcel delivered by 1130 on the Tuesday morning perfect!
18/02/18 by Steven Evans
I usually love Parcel Monkey but the online info was incorrect for the location I was using to drop off my parcel, resulting in a one day delay and 2 trips for me. The online info said the location was open Sunday when in fact it was not.
18/02/18 by MJ in Solihull
Never lets me down. Excellent service.
18/02/18 by Mark Brown
Very good pick up on time as described many thanks Phil
18/02/18 by Customer. Phil morriso
Absolutely fantasticN reasonable pricing and fast delivery
18/02/18 by Customer
Parcel was left visible and got nicked!!
18/02/18 by sandra pennington
Great service fantastic
17/02/18 by Julian
Excellent service
17/02/18 by Customer
Good courier service.
17/02/18 by Customer
First class and great price
17/02/18 by jerry bothway
very unfair. I booked 3 parcel 30 kg each, the first was 30 kg, the second 28 kg and the third was 18 kg . I packed the parcel my self and they still packed. The company as taken £ 35 form my account without asking my permission first because they said that the total was more than 90 kg. very unfair I will never ever use this company again.
17/02/18 by Customer
Excellent service and a reasonable price. Will use again and again.
17/02/18 by Alex Heymann
Very quick delivery service and a cheap way for sending parcels abroad.
17/02/18 by Customer
Seamless transaction. Definitely use again.
17/02/18 by Mike C
Very Happy with Parcel Monkey, package picked up on time and fast delivery with tracking - five stars!
17/02/18 by Richard Hill
I pay for 24h delivery, but always get a 72-96h delivery. No refunds or compensation.
17/02/18 by Customer
Good service prompt and efficient
17/02/18 by Cameraland
Great - I thought this was really good value to send a heavy parcel
17/02/18 by Karen
Prompt service, easy to do. Does what it says on the tin.
17/02/18 by Mrs S M Moore
Great service
17/02/18 by Sophie
Amazing service and price.
16/02/18 by Mr D McKenzie
Hassle free, cheap and efficient service. Thank you
16/02/18 by Customer
The parcel wasnt collected twice and then not delivered.
16/02/18 by Ken Newman
Great service
16/02/18 by Customer
Nothing much to say. They collected the parcel as they promised. I hope it was delivered OK
Eric Crehan
16/02/18 by Eric
Parcel picked next as required goid value and delivered safely to supplier
Would use again
16/02/18 by Sharon Smith
Unacceptable. It pains me to have to leave 1 star because my rating would be 0 stars. I sent a delivery on the 18th of January (specifically I have paid for a delivery at home) and the box was meant to arrive within 3/4 days. By the 14th of Feb no signs of the package. I had to contact the USPS to understand where my delivery was, go to the post office and pick up the box myself. Its inexpensive but you really get what you pay for. I tried to contact customer service (the little live chat at the bottom) absolutely useless, they send you automatic replies like we will contact the courier and let you know in 24h and they NEVER let you know anything, and things like this. Its one of the worst customer services I have ever encountered. If you care about what you are sending then you should use a different company.
16/02/18 by Michela
Easy to place order, carrier arrived on date stated and package delivered within stated time - no complaints.
16/02/18 by H. Coffield
Excellent service
16/02/18 by Anthony Archibald
Another quick and safe delivery.
16/02/18 by Donuk
Have lost my parcel and said it will take five days before they can explain what has happened to it! Thats far too long and I would expect then to be proactive in finding it. They had no problem being quick when it came to taking my money!
16/02/18 by Mr Phil Bayliss
Our Response: Hello Phil,
Sorry to hear about this.
Please open a support ticket so we can look into this as we do not have any contact from you as of yet. We will investigate with the courier on your behalf.
Apologies for any inconvenience caused.
Kind regards,
Mike
Inexpensive and the parcel was collected on the day stated, however when I had a problem with placing my order initially I was not able to get any assistance - the online chat does not work and no phone number! No time slot given so had to wait in most of the day, but other services where you get this service probably cost more.
16/02/18 by Customer
This company is one of the worst I have ever used. They are incompetent, and do not inform you about anything if something is wrong with your collections/delivery. I have spent hours speaking to someone - and no contact number, its all live chat and they take FOREVER to actually type a response! They could not give me a straight answer or simply did not answer any of my questions about my parcel and why I wasnt informed about this error. They told me that there was an error clearly displayed on my dashboard and there was nothing of the sort. My parcel was supposed to be collected today. I may have waited the whole day for this collection as I was not notified of this so called error. They told me my parcel would now, not be collected until after the weekend. No emails, no notifications until I asked their useless customer service live chat team. We were going round and round in circles for over an hour. I had also asked another member of staff the day before if the Chinese New Year holiday in Taiwan would affect the delivery of my parcel and she specifically told me no, it would not. Then I asked another member of staff who said yes it would. How can you trust this uninformed, untrained company? Save your money. Never ever use them. Totally incompetent.
16/02/18 by J. Patel
My parcel was due to be delivered on the 16th December, we are now in February and there has been no sign of the parcel. My parcel was sent with insurance so that I could claim if anything went wrong. However I am just constantly being sent messages from them saying they are waiting for an update when in fact my parcel was supposed to be delivered over 60 days ago. The customer service is very poor and I would not recommend that you use this service just in case anything goes wrong as they are not helpful at all. I am yet to receive an update on where the parcel is and my compensation, as the parcel has clearly been lost.
16/02/18 by Loren Yusuf
Simple to use and a very efficient service
16/02/18 by Kevin
Everything fine, thank you. Pickup as promised, delivery rapid.
16/02/18 by Kenneth Urquhart
Last parcel sent took 5 days instead of 2 days. The one before that took 3 days instead of over night. Not parcel Monkeys fault. The carrier did not perform to the times stated.
16/02/18 by Dennis Blowers
Yet again another smooth delivery to Europe. Website easy to use, very competitive prices and tracking all the way. Thanks
16/02/18 by Martine Clayton
Straight forward and no problems with a fast delivery service.
16/02/18 by Margaret
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