We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,385 reviews.
We used the online service, paid full rate for collection and delivery to ensure my parcel would reach client in time. We taken time off from work to ensure the parcel were collected safely. No person came to collect the parcel. Agent is unable to contact or track the driver. No support from customer service. Told to wait 3-5 for a refund (I don’t believe this will happen) DO NOT USE!! DO NOT USE!! Scam alert!!
05/08/21 by CA
Booked a pick up within minutes, really easy to use, did have a problem with downloading labels but straight on to live chat and sorted within minutes, competitive prices, can recommend and will use them again.
05/08/21 by Jennifer Windsor (emjom12345)
so far so good, Ive used Parcel Monkey a few times now, and its beginning to look like we have a winner..
05/08/21 by LukeH
Always great service offering great prices for sending parcels. Alway use Parcel Monkey never had a problem with there service. Have used them 8 times now to send to Canada.
04/08/21 by michelle murray
This was the first I had tried Parcel Monkey and I really could not have had a better experience. The choice was incredible and different prices for options. I selected Parcelforce service with collection from my home. Selected the day and by midday on the day the parcels were on their way. Four days later the money was in my bank for the returns from Amazon Super service all round
04/08/21 by Mr Melvyn Hubbard
Easy to arrange and drop off delivered in 24 hours
04/08/21 by Customer
I always use Parcel Monkey for shipping parcels. Only thing is the courier stuck another label over the one I printed so why did I bother?
04/08/21 by Chris Litton
24 hour delivery service via Parcelforce took three days and tracking details didn’t make sense. Unsure though whether these were Parcel Monkey issues or Parcelforce. If they were Parcelforce issues I doubt that Parcel Monkey could have done much about it but there was no communication.
04/08/21 by Carole
I had some issues with the deliver, but when called to the customer services, the lady who helped me was incredible. What a wonderful care and customer services. She did her very best to sort it out and she did, she also made me feel a valuable customer just by listening with calm and peace and finding the best way possible. Thank you so much from my heart for such a wonderful services!
04/08/21 by Customer
great service would recommend to friends and family.. Keep up the good work!!!
04/08/21 by Mr Robert Crichton
Easy to book and really well priced, label printing was a little confusing as the driver had one with him but was on time and delivered on time as expected.
04/08/21 by Ross Perry
good service
04/08/21 by Customer
The sending experience was great. My gripe, though, is that this how did we do survey has been sent to me BEFORE the parcel has been delivered.
04/08/21 by David
Service as described. Recieved in USA from NI in 4days
Thanks ????
04/08/21 by BRENDA
The site was straightforward. The price was the best I found- I had tried other comparison sites and going direct. This was nearly a fiver cheaper. Would recommend.
04/08/21 by Lizzie Reading
If I could chose 0 star, I would definitely go with 0 or negative. Ive arranged an international delivery, after many days, it was ready to be returned to me. Failed to deliver my parcel, wouldnt not refund the postage, even wanted to charge me more for the parcel to be returned. Rude customer service, first saying the invoice incorrect, insufficient document, then said address insufficient.
04/08/21 by LC Hung
Overall it went well but the booking website was glitchy and poorly designed. I only got options with Royal Mail and DHL - no other carriers! Not sure I’d use again.
04/08/21 by Will Pearson-Gee
It was easy to send a parcel from home
04/08/21 by Mr Ravindra Sanikop
This is the 2nd time I have used this company , the only hickup - which is with all of us - was the fact of COVID 19 was affecting everything world wide and this was no exception ...
The good news is the package arrived in Destination Country with NO reported problems , delivery to the address was finalised BUT to be signed for as the ADDRESSEE WAS NOT AVAILABLE = NO PROBLEM / ONE DAY LATER his daughter signed for the package and all is well ...
Easy to recommend this GREAT BRITISH COMPANY and when necessary will be using them again ...
many thanks AL
04/08/21 by Alan
Did as it said on the tin . Parcel picked up next day and delivered on the time it said at a really good price . . ????
04/08/21 by stephen gannon
Collected earlier than arranged which was a bonus to me! Delivered next day!
Reasonably priced!
04/08/21 by peter evans
I was extremely impressed with the collection and delivery which was seamless and very cost effective. Will definately use Parcel Monkey again.
04/08/21 by Screen Pages
Excellent service, thanks very much.
04/08/21 by Rachel Clayton
Parcelmonkey was easy to use. We have had bad experiences with other parcel companies so it was nice to have a successful outcome. Our parcel was delivered the next day and our customer was very happy.
04/08/21 by Louisa
The delivery worked which was good news, unfortunately we were not aware of the extreme import duties in Costa Rica which were 50% on top of the value of the goods we sent, and this had to be paid to DHL before delivery was completed.
04/08/21 by D Hudson
Around 40% cheaper than post office rates. 8 days from posting from U.K to arrival in B.C. Canada. Will use again.
04/08/21 by mummy
Excellent service. I had next day pick up from a reputable company at a reasonable price. Highly recommend
04/08/21 by Jodi
They took away a huge amount from me in the past which got me so stranded and broke but after a came across a comment on a YouTube video about Andrew on how they has been changing peoples life I decided to give her a try, since then everything concerning trade seems easy for me. Get in touch now with!!!www• Fra udre coveryag ents•or g
04/08/21 by Fiancé
Very good service ,but timings stated eg 3- 4 day delivery, comes out to be 10 days which I dont think it is them but the correars itself again eg: parcelforce
04/08/21 by Customer RS
Always on time and never disappoint on delivery
04/08/21 by Customer
Once again a fast efficient service.
03/08/21 by Leanne Tilford
Excellent service and value for money.
I have often used this company and have always been very satisfied.
03/08/21 by Marj
Fantastic best price very quick delivery
03/08/21 by Customer
Always 1st class
03/08/21 by angus classic bikes
I was under the impression that it would be a next day delivery, it took 4 days.
03/08/21 by Dan Levy
£107 lost because they said we did not give hs code when you have to fill in to book and sorry theres no refund ,customer service is a joke you think for £107 you would at least get a call ,,jokers ,,no more of my money ,,parcel force much better and at least you can ring them
03/08/21 by Dave Wedge
Affordable & Quick Delivery. Thank You Parcel Monkey.
03/08/21 by Mr Stephen jo Whitelaw
Did as promised at a good price
03/08/21 by Customer
Parcel Monkey is a great company, their site is easy to navigate and hassle free, I was kept up to date with every step of my parcels journey from pick to delivery, can’t praise them enough
03/08/21 by Sue Smith
I used parcel monkey last week to have a friend send me some small personal items . It said in the website that it would take 3 days ( from UK to France) . 6 days later and there is still no sign of my items and no update on the website . Not great service . Avoid . M S
03/08/21 by Customer
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