We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,385 reviews.
my parcel was meant to arrive in 3-8 days. It took an extra week and missed my nephews birthday.
16/08/21 by Customer
Excellent and cheap
16/08/21 by Chris Dawson
Everything was completed as expected and reasonable as far as price goes.
16/08/21 by Mrs S M
Excellent ... I use parcel monkey quite a lot over a year and never have a problem... keep up the good work......
16/08/21 by David Johnson
Sent 2 parcels to New Zealand and both arrived in just over a week, great service.
The only issue I have is once they leave the UK you can’t track them unless you speak to customer services and obtain the next tracking number, which is a problem, otherwise all good.
16/08/21 by Russell Wood
Send parcel twice and never arrived
16/08/21 by Customer
amazing low price for large parcel more than half the carriers were charging on their own site.
arrived safely no damage
16/08/21 by Customer gerard sauvage
First time using this site/app and didn’t know what to expect... especially getting a quote so low for a UK to EU 25 kg box, i thought for sure there would be hidden fees at some point. Well guess what? Managed through the whole process with NO HIDDEN FEES! Lovely surprise! Everything else (potential custom charges etc) was explained quite clearly.
Best of all the box made it in under a week to the recipients! Would highly recommend and use Parcel Monkey again based on that really positive experience.
16/08/21 by Jaz
Excellent service
16/08/21 by Customer
customer service was nice. They use WhatsApp effectively. Moreover I got my profits back at when due, this is what we all are looking for speed at withdrawing !!! i recommend peakcoins . io
15/08/21 by Violet carrillo
Very good service and half the cost of the post office! And they collected.
15/08/21 by Allan Meredith
Beyond awful. £97 paid for a parcel collection which didn’t happen Monday, or Tuesday , or Wednesday or Thursday or Friday. Guess what it didn’t happen the following week either. Live chat are slow to respond and offer apologies but no resolution whatsoever. Literally an awful company I would rather drive 1000 miles and deliver myself than use these frauds. Please avoid. Couldn’t even process my refund until asked for the 3rd time.
15/08/21 by Mr Harry Holmes
Excellent service!
15/08/21 by Customer
Very happy with the Parcel Hero experience. A convenient drop off point for us and have not let us down when it comes to delivery times.
Will definitely use this service in the future.
15/08/21 by Metham
Was given a pick up window which happened right on time on Monday afternoon. My daughter was contacted by customs ? to pay 9.5 euros duty on 4 packets of digestive biscuits which had cost £4:00 !! which she paid and the the box was delivered on Thursday lunch time in the mountains in France in the time slot given Fantastic service except for the duty which was not within Parcel Monkeys control but our S....d Governments numptness
15/08/21 by Shems Barn Aspenden
Excellent service I will change from Yodel to your company
15/08/21 by Paul Midgley
excellent service
15/08/21 by Daryl Williams
I found your service very easy to use and was very satisfied with your service also though it was very reasonable on price many thanks for your help.
15/08/21 by Paul johns
Very polite and friendly service. My parcel was heavy and courier quickly helped me
15/08/21 by Louise
The parcel has still not arrived at destination. Very disappointed.
15/08/21 by Mrs y calvert
Excellent comparison site offering full service. This is now my "go to site" especially for larger parcels.
15/08/21 by Mr Lowther
Simple, easy to use service cannot fault it.
15/08/21 by Fiona
Excellent service
15/08/21 by Customer
Great service. Cheaper than the rest and super fast. Will use again :)
15/08/21 by Mel Buddhdev
Service was great. Price was convenient.
14/08/21 by Fabio Martino
Sent parcels to Italy two weeks ago and even after many phone calls we are told it is in export???? Not even in Italy yet and we are due to return to england soon we thought wrongly that sending clothes via parcel monkey would be preferential to taking them on the plane!!!!! Still do not know where our parcels are and we had to purchase clothing in Italy as we have a three year old
14/08/21 by lucia
great price found and speedy service.
14/08/21 by Brian
Great fast service and cheap price
14/08/21 by Moko
quick, low price. nothing to add.
14/08/21 by VAN DER PUIJL MAARTEN
Perfect label came parcel was delivered quicker than i expected
14/08/21 by barry
Quick & easy service at a reasonable price
14/08/21 by Brett
Somehow managed to double book courier pick up so paid twice. Unable to phone customer services as only dealt with deliveries.
14/08/21 by Helen
Delivery was fast and well taken care of
13/08/21 by morgan6137 morgan6137
Very good service. Impossible to contact if needed.
13/08/21 by Max ponder
Simple and efficient service
13/08/21 by dianne
Excellent communication and service
13/08/21 by Trishdew
Super rates and super service. Works every time, I highly recommend using this portal.
13/08/21 by Customer
AVOID AVOID AVOID, god knows how they are still trading, BLOODY JOKE
13/08/21 by Ben Russell
Very disappointed. I used this service a few times without a problem, but on my last order the carrier failed to collect the package from my office, I emailed Parcel Monkey customer services (a very clunky messaging page on their website) and they booked the collection in again for two days later and AGAIN no collection. No solution was offered. No apology, customer services basically did nothing. Its clear that this business is not about customer retention.
13/08/21 by M Prove
Parcel picked up on time and delivered good service.
13/08/21 by CAROL
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