We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
Sent hi- Fi to Australia and delivered within a week - fantastic service
01/09/21 by Stephen
Easy to find the service I wanted at a very competitive price, pay and print labels. Pick up and delivery were within expected time frame and goods arrived in good condition. Efficient service and courteous driver who was mindful of good practice with regard to Covid etiquette. He asked me to place the parcels in the doorway for him to pick up.
01/09/21 by Sally
**** the parcel came back to me. Cost me £15
01/09/21 by john
Unfortunately parcelforce have let you down on this occasion as they have still not delivered the item after 5 days and it should have been 48 hours. It’s caused me lots of hassle with the buyer and eBay.
01/09/21 by Nick
Excellent service and value. Speedy delivery. Arrived safely and without damage. Great communication too!
31/08/21 by R Bird
Simple to use, got the best price and delivered on time.
31/08/21 by L Peters
Simple and easy way to post large parcels. Reasonable prices too
31/08/21 by Customer
Everything went smoothly and shipment arrived as predicted. A pity tracking still shows shipment still in UK although it arrived at delivery address in Australia over a week ago.
31/08/21 by Mr ALAN BUHL
Cheaper than going to Parcel force directly. Spot on! Highly recommended :)
31/08/21 by Donna Lister
First class service from start to finish
31/08/21 by david worthy
GOOD BUT NOT 24HR
31/08/21 by Jacksony
Excellent as ever. You simply do exactly what you promise.
31/08/21 by Stephen Calveley
A week later and the tracking still shows that my parcel is at the drop off point after it was supposed to have left the country. Very poor tracking information.
31/08/21 by Mr Raouf Hamila
Although not parcel monkeys fault I paid for next day delivery with DPD and arrived 48hrs later messaged parcel monkey for help to be told nothing they could do.
31/08/21 by Customer
Great and quick
31/08/21 by EGil
parcel still not delivered after 3 months , parcel monkey say theyll find out the issue and get back they never do, extremely poor service, tracking puts the parcel in a warehouse in Holland it was to be delivered to a Dutch address, I cant claim the return refund as its to long since it was sent and parcel monkey will not reply or reimburse me. This company has very poor customer ethics and cannot be trusted.
31/08/21 by Robert Presley
Driver that picked up the package threw it off his shoulder into his truck right in front of me, after I asked him to be careful and that it was heavy... What a joke. You could hear the bang of the box all the way down the road.
31/08/21 by Customer
Didn’t get collected, driver arrived and said he couldn’t carry it down the stairs and never came back for it
31/08/21 by Customer
Excellent service, easy to use.
31/08/21 by Paul Butler
collected on time, no issues
31/08/21 by Nigel Rhodes
STRAIGHTFORWARD, easy t use service and the prices are brilliant, highly recomend
31/08/21 by Sid
Very clearly set out so I was able to compare offers..would use again and recommend
30/08/21 by Rachel Alexander
No reply to my question on non delivery.
30/08/21 by Tom Watson
Parcel force treated my well packaged and signposted fish tank with such disrespect and in front of the Purchaser. It was cracked? I’ll not use you again unless you tell me what you are prepared to do about this and before I advertise as widely as I can the disappointing and disgraceful service.
30/08/21 by Andy Rann
Easy to use and did the job.
30/08/21 by Andrew
MY PARCEL HAS NOT BEEN DELIVERED, i CANNOT GET IN TOUCH WITH PARCEL MO0NKEY OR Courier AS THEY ARE NOT CUSTOMER FACING SO AT PRESENT DONT KNOW WHERE THE PARCEL IS BUT IT HAS NOT REACHED ITS RECIPIENT AND IT WAS SENT OVER 11 DAYS AGO - NOT HAPPY
30/08/21 by annemarie bush
Excellent Service and easy
30/08/21 by Dean Price
Better price options. It said contact us incase we have issues with our delivery. I still didnt receive it this day. When I contacted parcel monkey they are asking me how the parcel package looks like and what color. ???? Shouldnt they have my details because I registered with them? They have my order details and tracking number. I didnt like it that much. I am very sorry
30/08/21 by Fransan Bonosa Pinto
FANTASTIC SERVICE - GREAT COMMUNICATION / REASONABLE PRICE / FAST DELIVERY. THANK YOU.
30/08/21 by Customer B DICKSON
Excellent service
30/08/21 by Mohit Pharasi
Items were supposed to be collected but no one came and had to rebook for the next day, which they did. Second time this has happened now with parcel monkey on my last two orders, think i will be looking elsewhere in future. Shame as they used to be very good.
30/08/21 by GK
First class serviceAnd highly recommend
30/08/21 by ANTHONY LUKE DIXON
Excellent price for Parcel Force and interface was flawless. Will use again!
30/08/21 by Ian, Poole, Dorset.
Easy to use this site and is best price for my over sized parcels
30/08/21 by Customer
easy to use service and great price for large heavy parcels, delivered in two days as ordered, no fuss and fully insured, will use again.
30/08/21 by M holder
Easy to book online
The chosen courier (DHL) collected from my place of work during the day (note, not all couriers do !).
The item was processed, transported and delivered the next day, as indicated.
Good value service. Cant do better
30/08/21 by Rob. Smith
Very good service at a realistic price, many choices of postal services, easy internet procedure, followed by instant postage labels ,
Very good service, highly recommended.
30/08/21 by Mr Davied Jones
Great price great service
29/08/21 by ANGIE CRUMP
Parcel was collected earlier than expected.
The online booking system is clear and straightforward to use, Ive used Parcel Monkey on several occasions and theyve been excellent on every occasion.
Highly recommended
29/08/21 by David Cunningham
Efficient and easy service
29/08/21 by Customer
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