We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,386 reviews.
Excellent service - very pleased. Parcel collected from my home and arrived next day.
26/07/21 by Marion Tibbatts
Quoted £92 - OK. On going through the order journey, at the payment stage the price quoted jumps to £106. No proper explanation as to why, just a vague statement that additional costs are incurred due to location. I regard upping the price at the payment screen is sharp practice and I do not appreciate any company resorting to these tactics. Guess what, I sent my parcel via another courier for £92, so you lose, Parcelmonkey. I will not be recommending you and will be careful to check otyher competitors beforehand.
26/07/21 by ike Dart
Perfect way to send and pay!
26/07/21 by #TheBritishPerspective
Cheapest price for Canada. Parcel arrived on time! No issues at all. Thank you
26/07/21 by Grandmama Scotland
Excellent service as always, Fast & easy.
26/07/21 by Customer
Great Price *** Great Service *** Very Pleased!!!
26/07/21 by Kathryn
Package collected and delivered on time as expected.
26/07/21 by customer
Having never used Parcel Monkey before I wasnt sure. I neednt have worried. My parcel was picked up on time and delivered back to whencw it came.
The package was an Air Awning worth £800.
23.5k. I got notice from the receiver and the money back into my account. Must have been delivered In good order. Thanks for your help. Great service. Thanks.
26/07/21 by Barry Grunnell
Good service great price. Efficient and on time..
26/07/21 by Mr Peter Dunnet
The 24hours isn’t going in the 24 hours it’s taking 48 hours and sometimes longer. I don’t understand why a pickup service isn’t available as it’s hard work when I have to take them to the post office and carry them in myself.
26/07/21 by Sandra Bates
I have been using Parcel Monkey for some time now and I find the service very easy to use and competitively priced. Very rarely have any issues with non collections, but if it has happened this has been very easy to rectify.
26/07/21 by Customer
We have used Parcel Monkey for all our parcels far and wide and they are always collected and delivered on time to our customers, always a great service
26/07/21 by Paul W
very very bad service, i wont use them again at all and i told my brother company not to use them. the reason for that i sent 2 boxes in April paying more than 800 pounds, the custom in Britain removed some items as they said they are not allowed to be sent( perfumes, deodorants and chargeable torch, nail varnish. they sent me then a message saying they removed these items and if i want them i have to pay 6.60£ of course i said yes of course i want these items removed and i will pay, since May i didnt receive anything and recently after many messages from me they said to me that i should provide receipts for the items been bought on February most of them online and from different sites, in order to refund me despite that they sent me the list of these items removed before they send it to me . now with their new messages they said these items went missing and the only way to compensate me is to provide them with receipts. they are big liars, these items cost me a lot. can you help before i publish this scandal on TV and Newspapers.
26/07/21 by Samar Hammoud
Good service- they delivered my package as arranged - good reasonable service - v happy
26/07/21 by Customer
Given the madness of Brexit with the million and one different codes and prices one has to research and fill in everything went well up to now. The only reason I didnt give 5 stars is because it stated that the customs form should be in an envelope firmly attached to the outside of the parcel. When the parcel was taken to the Post Office the lady there said quite emphatically that unless the signed customs declaration was OUT of the envelope and affixed to the outside of the parcel (for all to see!) the parcel would be immediately returned to the sender. I think this should be made clearer. Its not even the case of being in a clear envelope, they wont bother to open any envelope they just want to grab the box, read the form and then send (throw) it along.
26/07/21 by Peter Stephen
Really really bad service provided by this 3rd party company, who 1.dont have a phone number 2. They will not provide you any proof 3. Damaged my item 4. Want me to pay for it to be returned, please stay safe and stay away from this rubbish 3rd party company
26/07/21 by Shinavar Iqbal
Sent on Wednesday from Scotland and was in Australia and delivered by Sunday . Fantastic service
26/07/21 by Mrs Sword
I ordered Hermes 2+ service and it took 6 days+ for 2 items to be delivered. I know it was Hermes delivering the parcels; however, you sold the service to me.
26/07/21 by Angela
never use you again
26/07/21 by Customer
Ive sent a parcel to Spain, paid for a 3-4 days delivery, its one month and a half now, and hasnt been delivered yet.
26/07/21 by Customer
did exactly what it said on the tin , so to speak
25/07/21 by japanesetimetraveller
Highly recommend.
25/07/21 by Customer
Excellent service from start to finish
25/07/21 by ANDREA ROBINSON
Very easy to use and a good price . Will be back
25/07/21 by Trev Newcombe
Great service, half the price of post office and 100%more reliable than parcel 2go will definitely use again
25/07/21 by Lisa
Delivery was late one day
25/07/21 by Customer
Arrived early morning, driver very helpful as I had a large parcel
25/07/21 by Mrs Stock
Good service, very good price.
25/07/21 by M Naeem
When you follow the guidelines,which is very clear there are no problems.
Delivery promised in 3-4days.
Was delivered in 3 days with no damage to the parcel.
Used this service many times and will keep on using them.
Many thanks for your excellent service.
Malanie.
25/07/21 by Malanie
Just perfect. My much needed parcel was collected and delivered by Parcelforce within 24 hours without any faff or worry.
Thank you.
25/07/21 by Loulou
Another first class service
25/07/21 by CustomerAnn
Used PMUK before...all great so used again a few days ago.
I chose Parcelforce 48 and all went well & parcel got to my buyer safely in undamaged condition.
Will def use PMUK for my items sold.
24/07/21 by John DRAY
I sent a parcel on 12/07/21 which should’ve been delivered within 4 days. It is now 25/07/21 (13 days later) and parcel monkey are not able to tell me where the parcel is!!! Total disappointment!!!
24/07/21 by Mohammed Tariq
Very poor communication lack of information I had to contact them to find out there was a problem with the parcel which has still not been processed correctly I will be asking for my parcel to be returned and a full refund Not a serious company
24/07/21 by Customer
So glad I found parcel monkey!! Needed to find quickest way to get documents to Thailand - delivered in 4 days - great service
24/07/21 by Dawn
Good price , good choices, efficient communication
24/07/21 by Customer garry
I was struggling to find a reasonable price for sending a parcel to Germany and parcel monkey gave the right price and made the process easy well done keep it up
24/07/21 by Mr J Proniw
Great service for us.
24/07/21 by Customer
Very good. Totally recommended.
24/07/21 by That One Customer
Great service
24/07/21 by MR G
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