We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
Easy to use, fairly quick to get labels
10/08/21 by Customer
scam artist do not use! will charge your card weeks after you use them. i sent a parcel beginning of July and only now (10th August) they charged my card £105.94. (original postage was £17.99). No phone number or email to contact them. DO NOT USE
10/08/21 by Josh Hill
Extremely disappointed with Parcel Monkey. Extra charge after extra charge even when disputed and no evidence offered to substantiate their claims I am still charged these extras! I have now had to resort to photographing my packages for size and weight with the shipping label in clear view just so I have a leg to stand on against their little swindle! If you do use Extortion Monkey, I suggest you do the same.
10/08/21 by Simon Doherty
Very happy with the service that this company provide
10/08/21 by Richy
Great service, will use again
10/08/21 by Amanda Green
The parcel still hasnt arrived!
10/08/21 by Customer Imke Dienemann
We are a local bussiness in Norfolk
The Forge at Happisburgh
We undertake commisions for steelwork from all over UK
We thought we would try you out and sent bespoke candle sticks to catholic church in central London, fantastic promt service we will be using you again.
Regards
Steve Abfab Ltd
10/08/21 by Abfab Ltd
Really useful site to find a carrier to collect a large item for delivery across the country at a sensible cost!
10/08/21 by Genny
The international service to Ireland is a total mess and they seem to be doing nothing about it. I have parcels coming back to me.
10/08/21 by Mark
Very poor service
10/08/21 by Customer
Great service, easy to use and good value for money!
10/08/21 by Ben Swann
great door to door service many thanks
10/08/21 by Mr R Simpson
Do not use , any problems and they try to get out of it. You really are at risk sending with this outfit. There is a customer portal but they are trained to pass the book and dont take any further action. This company really does need to take a long hard look at how they deal with problems.
10/08/21 by Mark
Excellent service
10/08/21 by Jason Searle
Perfect. Just as expected. Thanks.
10/08/21 by Barry
Very fast and easy
09/08/21 by Customer
Great Service. Sent my parcel to Turkey and it was delivered safely. I was able to track it right through its journey.
I will be using this service again
09/08/21 by Ann Dobson
Despite making every effort, repeating myself, the programme refused to accept the recipient postcode even though I had sent a number of parcels to that address EH1 1LT. Nothing I did allowed entry. In the end I had to manoeuvre the order to get it accepted. Address not known. Will possibly look elsewhere to send parcels.
09/08/21 by Tony Gordon
Couldnt be easier. Give dimensions and weight and choose a carrier based on specific requirements. A bit cheaper than going direct and the same service.
09/08/21 by William Hewitt
Very easy to use and good price.
09/08/21 by E. Smyth
Really bad customer after sales service , the company they recommend do not want to know if they have created any problem as they say its down to ParcelMonkey and ParcelMonkey say its the courier who is responsible so basically the customer is stuck in between and eventually give up which is what they want.
09/08/21 by Mr Hemendra Mehta
Competitive and efficient service.
I have now used Parcel Monkey a couple of times.
Each time the service was excellent.
I sent a large parcel to France, the parcel was picked up from me and delivered within a couple of days for a very competitive price.
The parcel was also tracked all the way.
So far I am very pleased with my experiences using this company.
09/08/21 by Customer
Easy to use the app and competitive prices.
09/08/21 by Mr Frank Coombes
Really easy to compare quotes, with very straightforward booking. Offered competitive prices and the delivery all worked as planned.
09/08/21 by Joe Brown
Good price, parcel collected & delivered on time
09/08/21 by Mrs H
I am still waiting for the collection. I have asked for a refund and I am still waiting for that. Totally unhelpful I’ve only been able to get in touch via chat…
09/08/21 by Pix
Very easy to use and clearly understand the options.
09/08/21 by David
Excellent service
09/08/21 by Sheraz hassan
Excellent service as usual.
09/08/21 by CustAndrewomer
I dont know how they do it. Great prices and a great service. Very easy and friendly to use. I keep coming back for sending parcels!
09/08/21 by Customer
Really quick and easy service. Competitive pricing. Items delivered within time frame and tracking available. Will definitely be using again.
09/08/21 by Reena Ranger
Im in Mauritius and needed a parcel shipped to me from the UK. I first talked to DHL and Fedex locally. Long story short - it was complicated and expensive. I went online and in less than 10 minutes I had paid and the next day, the package was picked up. Plus the cost was 60% what DHL and Fedex had paid. The best part is that the box is being delivered to me by DHL!
09/08/21 by Thierry Béchard
RUBBISH SERVICE WORST EVER DO NOT USE !!! This is literally the worst company ever ! I booked a parcel for my business it was sample for a customer they failed to collect c 2 then I had to cancel to the booking as that is what option I was left with when I raised a concern on the live chat. This failure cost me £2k on an order as samples was to late ! RUBBISH SERVICE WORST EVER
08/08/21 by Lewis Prager www.commerciallinen.co.uk
Great service and my package got there safely.
08/08/21 by Customer
Surprised how easy it was to use, first time posting a parcel, I was recommended by a friend, good recommendation ????
08/08/21 by Customer
Very quick and easy service
08/08/21 by Davey
Easy to use and good prices.
08/08/21 by Kerry
Everything super simple from start to finish. Booked online Sunday afternoon for Monday pickup. ParcelForce picked up Monday at 430pm, and delivered Tuesday at 130pm as promised within 24 hours.
The only suggestions for improvement would be:
1. ParcelMonkey should tell ParcelForce how many boxes and what weight to expect as their collection driver looked shocked at the number and weight even though I had prebooked
2. ParcelMonkey should try and get a better pickup time estimate than 8am-6pm - I had to wait at home all day till 430pm
08/08/21 by Sujai Kumar
Thanks for being part of our connection with physically distant family.
08/08/21 by E H
Parcel to Australia was delivered 7 days door to door. Tracking failed to keep up with the parcel.
08/08/21 by Mrs virginia barratt
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