We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
Excellent communication and service
13/08/21 by Trishdew
Super rates and super service. Works every time, I highly recommend using this portal.
13/08/21 by Customer
AVOID AVOID AVOID, god knows how they are still trading, BLOODY JOKE
13/08/21 by Ben Russell
Very disappointed. I used this service a few times without a problem, but on my last order the carrier failed to collect the package from my office, I emailed Parcel Monkey customer services (a very clunky messaging page on their website) and they booked the collection in again for two days later and AGAIN no collection. No solution was offered. No apology, customer services basically did nothing. Its clear that this business is not about customer retention.
13/08/21 by M Prove
Parcel picked up on time and delivered good service.
13/08/21 by CAROL
Do not use them if you export business to business in the EU. Absolutely clueless customer service.
13/08/21 by Mr Jones
Dreadful service. Booked a shipment and waited all day for collection. I contacted them at 15:00 advising I was concerned as this had strict SLAs to meet. All they could advise was to contact at 18:00. They made no effort to contact the courier and brushed me under the carpet, re-arranging the parcel for the next day. They are not a professional company, I would urge anyone to stick direct with the courier rather than use these cowboys.
13/08/21 by T Paddock
I had a horrible experience with them, after investing a lot of money, I closed my account with them since I was unable to make withdrawals but they still had a way of collecting money from my bank account. If it werent for the help of W ww,,,, Fra ud re cove ry age nts,,,,Or g I would be counting my losses now.
13/08/21 by Coulter Brown
You charge too much money for carriage
13/08/21 by Mr Wessley Sewards
Excellent service, so smooth and care free unlike other courier services I could mention.
12/08/21 by Alan
Excellent service all round .
12/08/21 by Suzanne Anderson
Fast fast delivery
12/08/21 by Mr Derek Marsh
Package arrived in under a week of postage. Easy drop off and delivery
12/08/21 by Customer
Parcel was picked up on the day it was arranged, and delivered to the States very quickly. The process to arrange the delivery was easy but costly.
12/08/21 by jane edwards
I used Parcelmonkey to send a high value item to a UK address. The cost including insurance was about half that of gping direct to the carrier. Great service and value.
12/08/21 by Philip Speed-Evans
Great service
12/08/21 by Customer
Courier arrived on time to both collect and deliver parcels. Excellent service and would definitely use again.
12/08/21 by Satisfied Customer
Parcelmonkey did very well. Got me a very good deal with Parcel Force. Paid for next day delivery but wasn’t delivered for three days.
Will definitely use Parcel Monkey in future, they saved me a lot of money!
12/08/21 by SMD
All Good!!!!
12/08/21 by Jonathan Rush
I placed an order that cost me 240 pounds, and within two hours I had a change of mind and requested my order to be cancelled and reimbursed. I got a response from a representative thirty minutes later confirming that my order was canceled and that it would be transferred to the finance department for a refund. I was also told in this message that if I gave away my package to a carrier at any point, then I wouldnt be eligible for a refund. I wish I had recognized this as an indication of what would later happen... I waited four days until I got an update from a new representative claiming that their tracking information showed my package had been collected, and that they couldnt give me a refund. There were multiple issues with this claim, all of which I explained to the rep: the package was still in my possession, the entire order was already canceled (by Parcel Monkeys own admission), and the original pickup date I had arranged was still a whole day away. After sending these details to the representative and asking him to double check his tracking info, I did not receive a response. So I then went back to the only option that Parcel Monkey provides in terms of customer service, which is their online chat/support thread system. I re-stated all my concerns and asked for more clarity. This thread was immediately shut down, and I was forced to wait for the original finance department representative to get back to me. It took him three days, and all he did was ignore the facts I had sent and repeat his first message almost word-for-word. So Ive just hit a brick wall in terms of customer service - the last position any patron would want to be in. Essentially Parcel Monkeys team is lying. There could not be any valid tracking information out there with my package associated with it because I still have the box myself! Also, why would a carrier pick up a package if an order was confirmed to be cancelled? And why would any carrier come a day earlier than was arranged to pickup a package? These are all plain contradictions that any honest person can see. The only conclusion I can make is that Parcel Monkey doesnt have any hesitation charging their customers hundreds of pounds, not providing service, and then simply lying just to keep the money. Its obvious to me that they planned to refuse a refund as soon as I had asked for it, evident by their warning that I shouldnt send out my package (why would I?). Then they hoped to dissuade me from pursuing my case further by waiting days to respond, sending very short and repetitive messages, not having alternative contact methods, and blatantly gaslighting. Since they dont have any way to contact them other than their support threads, there is nothing else I can do as a customer except leave a review of their company to warn others about being scammed like this as well. If you are considering using Parcel Monkey I would be extremely cautious about sending out any money. They can very easily and very willingly not provide a service and then lie to keep everything youve spent. Thats the definition of a scam!
12/08/21 by Perry
Great service. The 24 HR parcel force delivery took longer than 24 hrs but it was only a day or so later. Far cheaper. Recommended
12/08/21 by andy
Cheapest price found. Parcel collected and delivered on time
12/08/21 by REBECCA BROWN
very good service once again!
12/08/21 by jackie fletcher
The package took much longer than the promised three working days. More like 7. As ever, tho’, parcel monkey’s comparison site was straightforward. Thank you.
12/08/21 by Customer
Are not delivering International parcels they get returned dont use.
11/08/21 by Mark
First time I used your company
11/08/21 by C BURGESS
Good website. Shame the carrier of choice, parcel force, damaged the goods and I am now fighting to get my refund back.
11/08/21 by Simon Gillis
Crooks... did not deliver item, blamed me for it not being delivered, no refund. Never use again, appalling customer service.
11/08/21 by Paul
Many thanks for speedy and efficient service, can confirm that since switching from "Parcels to go" , delivery times have improved and more importantly parcels get there without damage .
11/08/21 by Customer
There was a slight delay in the delivery (an extra working day), but given the current circumstances thats pretty good going. The price was fine, so Im happy.
11/08/21 by Colin Matheson
Very good service, easy and clear to use
11/08/21 by Customer
very good service
11/08/21 by Sue Sheppard
Very impressed, worked out perfectly
11/08/21 by customer
Straightforward delivery only delay was Customs caused by UK Government and Brexit.
11/08/21 by Mrs Joy-Ann Ross-Smith
The booking of the parcel was straightforward, which was positive. BUT the parcel hasnt been delivered and the recipient is now required to collect from the local Post Office. When contacting support I was told this is normal with international deliveries in certain areas. If this is the case why wasnt this shown when I entered the address on the booking. Overall I am left feeling like I have paid for a service that hasnt been supplied, and that the service was, therefore, miss-sold to me.
11/08/21 by Customer
Once again another very quick delivery and ease of use of the parcel monkey site
11/08/21 by ALAN
GREAT SERVICE AS ALWAYS AND GOOD PRICES
11/08/21 by Linda Gill
Everything was good
11/08/21 by Customer
Over a week now and parcel still not arrived
11/08/21 by Paul Hendry
Have used this company many times but our last order was delivered very badly damaged (despite us packing carefully). It had obviously been knocked around during the delivery process.
11/08/21 by S Hollingworth
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