We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
£107 lost because they said we did not give hs code when you have to fill in to book and sorry theres no refund ,customer service is a joke you think for £107 you would at least get a call ,,jokers ,,no more of my money ,,parcel force much better and at least you can ring them
03/08/21 by Dave Wedge
Affordable & Quick Delivery. Thank You Parcel Monkey.
03/08/21 by Mr Stephen jo Whitelaw
Did as promised at a good price
03/08/21 by Customer
Parcel Monkey is a great company, their site is easy to navigate and hassle free, I was kept up to date with every step of my parcels journey from pick to delivery, can’t praise them enough
03/08/21 by Sue Smith
I used parcel monkey last week to have a friend send me some small personal items . It said in the website that it would take 3 days ( from UK to France) . 6 days later and there is still no sign of my items and no update on the website . Not great service . Avoid . M S
03/08/21 by Customer
This company is rubbish, It cost me finally £115 or so to send a parcel to the USA and it never left the UK and was returned to me by the carrier, at my expense, with no explained reason some 3 weeks later. DPD, the carrier, said it was al to do with Parcel Monkeys lack of communication.
03/08/21 by Sorry, I don't remember
the deliveries had never be on time
03/08/21 by Huong Nguyen
Very disappointed. I used this service as I wanted to get a parcel to a friend within 3-4 days which is what was stated on their website with nothing about any delays. I missed my friends birthday completely and the parcel arrived on day 12! I dont recommend them.
03/08/21 by Elizabeth Hunt
The goods left me in perfect condition. The seller then sent me pictures of the goods received that were damaged. Now I am only being offered a 49% refund, as I have no proof. Very disappointed.
03/08/21 by Steve Burt
Very good and easy to book
03/08/21 by Mr Esmaeili
Great service! collected and arrived at destination within timeframe. Thanks
03/08/21 by Julie
Collected earlier than stayed, delivered when stayed. I usually use parcel to go but parcel monkey was cheaper this time round. Quick and easy process. I will use again .
03/08/21 by DAVID RODERICK
Fast, easy and successful delivery. No negatives whatsoever.
03/08/21 by Beth
Easy to use and very cost effective service.
03/08/21 by Steve Earl
Top class service bang on time
03/08/21 by Sonny Burtenshaw
drop off was easy. delivery was easy to track an on time. we will use you again.
02/08/21 by Customer
First time using Parcel Monkey. Opted to use DHL as they offered a quicker service delivering to Australia. Parcel was both collected and delivered on time. Easy to use and would use again.
02/08/21 by Customer
Faultless service and price. Very easy to use!
02/08/21 by Claire Vaccari
Excellent service. Will definitely be using it again.
02/08/21 by Barry
Collected on time. Delivered before expected. Boxes in perfect condition. Would recommend.
02/08/21 by Caroline
Was easy, fast and the price was really reasonable. Would use again.
02/08/21 by Customer
So easy to book a parcel sort and post The best service So far nothing gone wrong hope it stays that way ????
02/08/21 by MARGARET OTWAY
Absolutely terrible! I have had the worst experience ever
02/08/21 by Elif Ergisi
Good price but could do with better instructions on how to apply labels to parcel as Im not a regular client.
02/08/21 by Customer
Easy to use ????????
02/08/21 by Neil
parcel not delivered customer will have to collect from depot
02/08/21 by chester
I booked Courier for my pick up and they missed the pick up day without an apology or explanation. I had to wait in all day and the following day which we very inconvenient. No offer of apology or compensation was forthcoming On this basis I will not be using them in the future Chris
02/08/21 by Customer
Have reported this company to office of fair trading and trading standards for withdrawing money from my bank account without authorisation They also do not reply to my questioning them about it. A totally unethical c
02/08/21 by Ron Davis
I booked a delivery using this company, which was a return via PayPal, and had to have tracking details. PayPal are unable to track, despite the fact I’ve been given two different tracking numbers (both say invalid). This means I cannot get the refund for a very high value item! It’s impossible to reach anyone over the phone, and the customer service representatives on their live chat, are extremely unhelpful!
02/08/21 by Alex
Excellent website and delivers within the allotted time
02/08/21 by Jennifer
Smooth. No hassle.
02/08/21 by Person Irresponsible
I always use Parcel Monkey because it’s the easiest way to find the exact delivery I need for the best price.
01/08/21 by Miss Colette Roberts
Nicely done!
01/08/21 by Chris
Excellent service as Usual.
Collected when stated, and delivered on time. Cant fault them
01/08/21 by John banks
Quick and easy to organise.
01/08/21 by Irene Graham
I had no issues with Parcel Monkey and the service worked just fine, however they will email you incessantly reminding you to leave a review on trust pilot which gets very annoying.
01/08/21 by Hayley
Great fast service. Thank you
01/08/21 by Customer
Parcel was picked up on time and deliverd next day very fast service
01/08/21 by Tony
Brilliant service …. Will and have recommended to friends already !! Parcel picked up and delivered within 24 hours .. Thankyou
01/08/21 by Mrs Angela Kerr
Great service - very pleased all round.
01/08/21 by Stephen McDermott
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