We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,385 reviews.
Package collected on time and then the returned package was delivered when stated. Very good service so no complaints and all at a reasonable price.
18/08/21 by Satisfied Customer
Fast and efficient service. Was able to track all the way from Scotland to Brisbane. Will definitely use in future
18/08/21 by Customer
Good speedy service.
18/08/21 by Brigid Eustace
Very good service thanks
18/08/21 by Sheila Martorana
Great service and good value
18/08/21 by Linda Gill
Easy to use, gives you all the prices and the carrier too, saves looking around various sites
18/08/21 by Stephen
Good service, speedy delivery, excellent price
18/08/21 by Ian Wedge
Great no problems
18/08/21 by nigel simpson
Good way to send parcels at a reasonable cost reliably. Much simpler than all the faffing at the post office. Good for international Parcels too.
18/08/21 by Clare
On time and easy to book. Would use again
18/08/21 by ROWLAND NEILL
Avoid company. If you value your parcels do not use this company. I recently used parcelmonkey.co.uk to serve a TV to friends in France. I took out additional insurance. The parcel was delivered late with extensive damage. The TV completely destroyed. I went through a lengthy claims process to be told that the dont convert damage to tvs despite them charging additional monies for exactly such insurance. They will not communicate via phone or email only via online chat which you have no control over. If you wish to make formal complaints you have to put in writing. Untrustworthy deceitful company.
18/08/21 by Paul Smith
Didnt come for parcel on designated day.
18/08/21 by Customer
Awesome & Easy
17/08/21 by Mark Baker
Good prices for larger parcels
17/08/21 by Olha
Good service but needs to be more competitive.
17/08/21 by Mr Wessley Sewards
Great price and super reliable
17/08/21 by Michael Sage
Great service, cheapest I could find and delivered to USA in 3 days from Edinburgh, Scotland. Will definitely use this service again.
17/08/21 by Christine Pearce
Booked Courier through Parcel monkey. Courier lied about coming to the house saying that the parcel wasn’t ready (we have a Ring doorbell cam to prove they never came near) then they never turned up three days later so I had to chase them. They then lost the package! Claimed there was no record of it being picked up (I have a video of the courier taking it away) , then after refusing to do anything for three days I threatened to call the police to find out who had stolen the package……it miraculously turns up! It arrive with the customer 5 days late , I had to reimburse the customers and also had to arrange a return of the package…..parcel monkeys response “it meets our minimum standards of service!”. Will never use them again!
17/08/21 by MurfMac
Very esy to use, good price, instructions clear, parcel collected when stated with text information and delivered next day, would use them again
17/08/21 by Derek and thanks for your order
Excellent service
17/08/21 by Suzanne
I paid £53.95 for a DPD Air Express Service through Parcel Monkey. The service I paid for was not provided to me in any way. 1. Parcel was not collected even though I paid for a collection, I had to go to the depot myself to drop it off. 2. Parcel took longer than advised to even arrive in destination country. 3. Parcel was not delivered to the recipient as service I paid for, it was just held at the "local depot". There isnt even a local DPD depot near the recipient. 4. At no point did DPD contact myself or the recipient to let us know of any delays or any action needing to be taken from our side. I only found out there was any form of issue when I tracked the parcel again myself. I contacted ParcelMonkey to ask what the issue was and to try and resolve it but then for some reason DPD sent the parcel back two days later, even though I didnt ask for this to be done. 5. Parcel Monkey then advised the parcel had been returned as the x-ray scan of the contents did not match the invoice, even though there was only 1x kids blackout blind in the parcel and thats what was on the invoice. DPD would not advise what they thought was in the parcel after doing the x-ray just that it was incorrect, which was impossible. I requested a full refund many times but Parcel Monkey were not willing to provide this to me even though the service I paid for was not carried out in any way, shape or form. Their excuse was "the carrier maintains that the x-ray done by the local is correct. They not accepting any further disputes. Given that there is a charge for this return we will not be able to offer you a full refund." I was offered a 50% refund which I have accepted but I think the whole process has been terrible service and I will definitely not be using Parcel Monkey again. For a much faster, more helpful and reliable service I would recommend Parcel Hero, Ive used them many times and not had any problems.
17/08/21 by Dominique Johnson
Awesome experience with you. Easy access and safe delivery.
17/08/21 by Customer
Easy and reliable service at reasonable prices
17/08/21 by S Mathew
Excellent as usual
17/08/21 by Customer
Parcel Monkey did an excellent job. It was easy to print off label and customs paperwork, then drop off at my post office.
The article was going to Norway and arrived safely without any damage.
17/08/21 by Sheila
So easy to use, Excellent comparison at rates lower than the normal channels.
17/08/21 by Mr & Mrs Culshaw
Good service and promptly delivered
17/08/21 by Mr Udale
I paid for the parcel force next day collection , but no one came and collected even another 4 days. Then I have drop the parcel in the post office. Waste of money for the collection. And no proper instructions or no follow up emails about process has given....never gonna use it again. I would give zero star instead of one.
17/08/21 by Mr.SN
I had a large, heavy suitcase to get to the other end of the country with very limited time. I was quite shocked at how low the prices were, and indeed triple checked Id got everything correct. Using Parcel Force 24 hr delivery through Parcel Monkey saved over £40 off the direct price, and the service was excellent. The suitcase was picked up and delivered on time. Couldnt have asked for anything else and I will definitely be using them again.
17/08/21 by Susan Nuttall
Easy to book and they were very helpful when I needed to rearrange the collection
17/08/21 by Jacqui Miller
Great service.
16/08/21 by janet and thanks for your order
Sent a parcel on next day delivery. It took 3 days extra I called every day was told I would be kept upto date. It went by parcelforce
16/08/21 by Barrie Dixon
Great service and very easy to navigate. Will be using again.
16/08/21 by Barbara Lewis
parcel was badly damaged
16/08/21 by ADE PETERS
Easy and simple to use parcel was delivered on time as promised.
16/08/21 by Zakia Raziq
Excellent service.
16/08/21 by Customer
Really easy to get a comparison and cheapest deal
Simplicity itself, log on, add dimensions and weight and then get the costs of a number of delivery companies.
16/08/21 by Mal Durney
Always use Parcel Monkey to send parcels to my son in the US, never had any problems.
16/08/21 by Mr DL
Used for parcel to USA, have used Parcel Monkey UK on 3 or 4 occasions previously. I have always found the service to be quick and easy to use. Just one slight beef this time, and it is probably the carrier not parcel monkey but I didn’t receive any tracking information, this might be because this time it was a different carrier to the one used previously. I like to keep a check on the progress so that I can advise the recipient when the parcel is due to be delivered. (It did arrive within the advised timescale). But apart from that, excellent service
16/08/21 by Customer
Excellent service
16/08/21 by Customer
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