We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,385 reviews.
No confirmation of parcel pick up time Definitely not within 4-5 working days Took over a week once it goes into Europe it’s not traceable
21/08/21 by Customer
Parcel picked up a day late. Delivered fine with no issues
21/08/21 by Customer
Very easy to organise an international parcel,
Prints off all you need from your phone, very straightforward. Easy tracking,updated through the journey. Just hope the Indonesian part of the delivery works!!
21/08/21 by Paula Pickles
Do not recommend it is very nerve racking sending anything via Parcel Monkey as their online account wasnt working and delivery arrived 5 days late. Story in full below. After ordering Parcelforce Express 48 Large through Parcel Monkey I was asked to set up an account online. I did this straight away then the following day to see what updates I would get from Parcel Monkey I tried to log in to my account. The details I had used to set this up didnt work so I went through the standard steps of saying I had forgot my password expecting to get a link or information sent via email but it never came (it has been nearly 2 weeks since then). This didnt seem like a huge problem as I had the tracking link for Parcelforce. My parcel was collected on 10th August and as you would expect given the name, it should have been delivered by 12th August. It didnt arrive on 12th and was still at the depot according to the tracking link. I checked again on 13th August with the tracking link and it had moved back a stage where it was now apparently on route to the depot. I tried to access my Parcel Monkey account again to find out what was happening but couldnt as my details wouldnt work. I then set up a new account using my other email address and used their live chat functionality to talk to someone as they dont have an email address or phone number. Someone did get back to me but said they were waiting for Parcelforce to update them. I then called Parcelforce and they were more helpful than Parcel Monkey. My parcel did arrive on 16th August, 5 days late.
21/08/21 by Monika
delivered on time.....no problem
21/08/21 by Philip ashton
My parcel wasn’t delivered yet
20/08/21 by Ehsan Mirshafiee
Beyond excellent service.
Collected with a beautiful smilie face and parcel Refund received all within 48hours.
What’s not to love about Parcel Monkey!!!
20/08/21 by FAYE MILHAM
Ive used this service twice now to send stuff to Turkey.
Its been a really good experience -professional, efficient and such good value. I would recommend it to everyone.
20/08/21 by Ann Dobson
Very good and always get there in a few days.
20/08/21 by Customer
Absolutely useless company, they have zero customer service. Avoid them as they are very unreliable, they dont tell you why an item you scheduled failed to be picked up. Why even waste your time and money. IF you just want to compare prices, do that on their site then go directly to that courier. DO NOT USE THEM unless you dont care if items are picked up on time or not.
20/08/21 by Donald Draper
Fosse Way honey and mead products delivered quickly and efficiently on parcel force. Very good value
20/08/21 by CHRIS ATKINS
Booked a collection and shipment by DX Delivery via Parcel Monkey for almost £100. No time frame for collection provided and nobody showed up to collect my item. I tried calling DX and Parcel Monkey to find out what was going on, but you cant call PM and DX make it very hard to find a contact number that works. I called DX more than 10 times on different numbers, got through a few times and nobody could help. Had to start complaining on Twitter to try and get an answer. Its now been confirmed to me that DX wont be collecting my parcel and Im now trying to get a refund. Avoid this service!
20/08/21 by Joe
Our Response: Hello,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and your query has been moved to the claims department, they will get back to you shortly.
Kind regards,
Parcel Monkey Team
This site was recommended to me and now I know it exists I will be using it again. I had previously got a quote from an individual parcel delivery company, but the quote on here from the same company was less. Excellent offering.
20/08/21 by Linda
Ive been using DHL via Parcel Monkey a good number of times lately and get an excellent servoce at a good price
20/08/21 by Len_0onx
Quick and easy
20/08/21 by Maria
Exactly as promised
19/08/21 by William Hewitt
Fairly straight forward this time but customs form seems to have changed . Form was asking for Bexit codes for each item ( applicable to European countries)
Seemed to have caused confusion South African customs thought codes were for commercial invoice not personal use!
19/08/21 by Lyn Elsey
A straightforward operation which worked efficiently. Very impressed overall, and will undoubtedly use this service again if needed!
19/08/21 by Mr David Peters
Good price comparison. Easy to use.
19/08/21 by John
Never had a problem with Parcel monkey that’s why I continue to use them to deliver my expensive goods, unlike Hermes who left parcels uncollected for days on end. The website is simple to use & I can pay using PayPal, so it’s win, win all the way for me ????
19/08/21 by Tony Froude
Good service
19/08/21 by Customer
All Good!!!!!!
19/08/21 by Jonathan Rush
I STILL HAVENT RECIEVED MY PARCEL
19/08/21 by kathryn Townley
Never used them before but will defo use again.
A 28 kilo parcel less than £10, love it.
19/08/21 by Ken Mackenzie
Parcel delivered. Unfortunately booked as a "Next Working Day", but delivered on day 4. If I knew this, Id obviously book a cheaper service, Parcelmonkeys terms and conditions state "delays up to 5 working days"... Its quite frustrating as its not the first time it happened.
19/08/21 by RB
I attempted to use 2 other comparison shopping websites to find a shipping company but with both of these well known comparison shopping sites I run into red tape and was not able to move forward.
With parcelmonkey it was very simple and in no time at all my shipment was processed at a competitive price through a well known shipping company. I’ll always use parcel monkey.
19/08/21 by Robin
Excellent service from jamaica to Scotland really quick reach on time
I will recommend and use again
19/08/21 by Carol
First time Id used parcel monkey so went in with a bit of trepidation as it was a large and valuable parcel I was sending.
But the process was easy. I was able to add extra insurance for just £1.29, I printed off the label, dropped the parcel at my local shop pick up point and that was it!
I decided to check on the tracking 2 days later but before I got chance the recipient phoned to say hed received it already!
Im now very confident to happily use the service again
19/08/21 by Ros BOWLER
Ive used Parcel Monkey for many years and up to the last few months, the majority of parcels have arrived on time as Ive paid for. However, the issue comes when the service you paid for does not go as it should. This is when Parcel Monkey loves to hide behind its Ts and Cs. I hear some of you saying but youve agreed to their Ts and Cs so its your fault but their Ts and Cs are so broad that it gives them a lot of scope as a company to wiggle out of compensating you, the customer when the service is not as paid for. I have had a recent spell of paying for Parcelforce 24 express services but the actual parcel not arriving, in some cases not until 4 days after they were picked up. I appreciate that couriers are under strain at the moment but when you have paid for a guaranteed service, not only is that expensive but its also not great as a business. If you complain to Parcel Monkey they just state that they cannot help it and provide no compensation, they are just the middle men. So if you dont much care whether your parcel arrives in the time youve paid for and youre out of pocket, then go with Parcel Monkey and hedge your bets, if you dont fall into that category, then I would recommend you go direct to Parcelforce or the Post office, so you at least have the option to claim compensation.
19/08/21 by Lisa T
Excellent service from finding the best delivery service to the tracking
19/08/21 by Mrs Helen Langford
Great Parcel Service.
They gave me the best options on price from various delivery companies. Parcel delivered next day on time and tracked all the way. Best price and great service.
19/08/21 by Buster
Excellent service, pricing very fair and easy to use, set your dashboard up for frequent destinations, I cannot say I could make this any better
Saves me loads of money compared with going to the post office
So glad I was advised to use you and I recommend to all my friends
19/08/21 by Martyn cox
Very good service from start to finish.All instructions easy to follow
19/08/21 by Marie Wakerley
Very helpful with a parcel that has gone missing to Germany, Would have been 5 stars , but we are still waiting to see if they find it,
19/08/21 by Mr clive duffin
Brilliant service - cheaper than over the counter purchase.
19/08/21 by Mrs Janice Matthews
Great service and affordable
18/08/21 by Customer
Very bad experience. not reccommending anyone... I sent 4 boxes from the UK to Germany. Only one box was delivered to the address in Germany and I was told that the other 3 boxes were returned to the UK. The first problem is only 1 boxes were delivered to the address in the UK. The two boxes were now gone missed in the beginning. When I tried to contact with them, they did not give me any reasons about why 3 boxes were returned and where the 2 boxes were. But today, they contacted me and asking me for extra 23 for returning parcel. Very bad experience. And still waiting their response!!!!!
18/08/21 by civan
Excellent service from uk to Australia. Highly recommend parcel monkey.
18/08/21 by Mrs Barbara Mackie
All good, thanks. Would use again. *****
18/08/21 by Customer
An excellent service, very easy to use, shipping labels and tracking simple to print off and tracking clear, accurate and informative. Pricing very competitive. Being able to drop consignments off at any post office very convenient. Highly recommend this service
18/08/21 by Philip Murray
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