We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,631 reviews.
I’ve used Parcel Monkey a few times and it really is hit or miss, and mainly miss. They have failed to collect parcels on a couple of occasions and refuse to take responsibility. Their customer service falls short of what is expected. They will never offer any type of compensation and are very dismissive. Go with a more reputable/reliable courier service, especially if you have a time constraint.
29/07/21 by Darren Skey
Excellent service. Easy to use. Very user friendly. Good information.
29/07/21 by .Cumbrian Trotter
Got the cheapest and it was easy to process.
28/07/21 by Mr Gaj
Very efficient service... Last minute booking from my side. Parcel was picked up the next morning and delivered the day after. Will certainly use their services again. Satisfied customer !!!!
28/07/21 by Joe T
Don’t use. They take no responsibility for their actions and you can’t talk to anyone only on chat and they pretty ignorant. Spend a few more quid and go directly to the courier so you could be more confident that your parcels will arrive.
28/07/21 by Customer
Ordered pick up for 19th july. Parcel still not delivered. Angry
28/07/21 by Mrs Sue James
Service normally good. This time 3 days late, I know all about the shortage of drivers but a message to say sorry delivery will be later than expected would be nice. With an estimated day.
28/07/21 by Des
Used Parcel Monkey to send DHL delicate parcel to the US. It was picked up from my home and delivered to its destination in about 48 hours, it arrived perfectly intact. Great service.
28/07/21 by Dickies ceramics
When returning to amazon a battery which regular carries wont take Amazon advise using Parcel Monkey but there was no options for hazardous goods and as Amazon provide limited information the form could not be completed properly, i.e. Amazon telephone number is not available so the required entry had to be 00000000000 to make the form completable. Etc. Not good or well thought out.
28/07/21 by John Miller
Very easy to use and they deliver.
28/07/21 by Gerry Kehoe
Over charged after delivery No customer help line Hidden charges AVOID !
28/07/21 by Zoya
As at July 28th: Item was handed to Post Office on July 13th, ref CK245688072GB. It then spent a week preparing for export with no movement or data. Over a week ago it was Exported but no further info is available. We have tried asking Parcel Force who are most callous and simply say that, as it was arranged via Parcel Monkey, we need to talk to you only – this despite the fact that Parcel Force are actually handling the parcel, not Parcel Monkey! We’ve had the usual lame excuse about Brexit and now Covid but other posted items have arrived overseas with no similar problems.
28/07/21 by Paul
Great service, I had a bit of a problem getting the customs declaration form printed.
I will use your company again
Thank you
28/07/21 by Brian
Excellent service and beats other sites hands down!
28/07/21 by DAVID LEWIS
A nightmare to resolve my undelivered item.
28/07/21 by Ellen Gearing
Efficient and economical
28/07/21 by Mr Stephen
Never turned up
28/07/21 by Customer
what do you mean how did we do ? the packages havent arrived i am still waiting
28/07/21 by Marin Mario Nikolai
Posted a valuable item through there company with DPD and the item was returned to me with Parcel Force, item was returned damaged and boot marks on the parcel, rips in the box and the actual item damaged, i purchased the insured and submitted a claim, replied instantly with what i needed to fill out and provided pictures and proof, done that all okay and communication was very prompt, after a week i asked if they had heard anything and just received a automated message saying that they haven’t heard anything yet so i asked if they could chase it. Another automated reply and haven’t heard anything in about a month. I purchased the insurance so surely i am entitled to my compensation. What is the point in offfering a service that you aren’t going to fulfill. They don’t have a phone number either so impossible to get hold of someone.
28/07/21 by Sam Carr
fantastic service
28/07/21 by zoe
Very easy to use and good pricing. I would use again as they have plenty of options for my shipping needs
28/07/21 by Simon Vassallo
very good service
28/07/21 by Customer c tuffs
As always top class
27/07/21 by ian pleasant
All excellent service.
27/07/21 by Customer
Great service at a great price! Whats not to like?
27/07/21 by Debs
Was easy to use site thanks
27/07/21 by Richard Potter
Fantastic service ????????
27/07/21 by Lisa Cathcart
Very good.
Thanks
27/07/21 by Nuran Ryustemova
Excellent service - easy to use0
27/07/21 by Mike Paget
Great value and using a well known brand.
27/07/21 by Customer
Great price and great communication
27/07/21 by Very Happy Customer
Super easy to use!
27/07/21 by Winnie
For me, Parcel Monkey is the easiest company to use for sending my parcels. Im consistently getting good ratings from my clients, so I want to repay the favour.
27/07/21 by Anon
Easy to use website, quick collection & super fast delivery - will definitely be using Parcel Monkey again.
Competitive prices .... Im really impressed.
27/07/21 by SianDup
As usual, simple and easy to get a price, download the customs documents and get the parcel collected. Good rates too! :)
27/07/21 by Universal Hardware Supplies Swansea
Very good service and arrived very quick
27/07/21 by Mr Todd
Excellent service
27/07/21 by Abraham Samuel
I have been using Parcelmonkey for about 6 years to arrange delivery of turntables sold via eBay and have always found the service easy to use and totally reliable. I would highly recommend Parcelmonkey, especially for Parcelforce collections.
27/07/21 by Mr MARTIN WOOD
If I could do 0 I would!. On Wednesday I booked a parcel to be collected from us on Thursday for delivery to client Friday. At about 3.00 Thursday I contacted them to chase up collection, to be told the driver attempted collection but no one home. We are a business , open 7.30 - 4.30 and had all windows and doors wide open as it was so hot last week. So was then told they would book for collection the next working day ie Friday. On Friday at about 12.00 I contacted them again, as it hadnt been collected and I was getting twitchy, to be told no we dont have a collection in for you soonest we can do it Monday. After a heated discussion I cancelled and went to the post office instead, who delivered on time when they said they would. Will not be using Parcel Monkey again and will in future stick with the post office.
27/07/21 by Harmony Profiles Ltd
Receiver was asked for €20 payment on delivery. All customs forms completed as per your website in full detail. Parcel subsequently returned to sender.
27/07/21 by Customer
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