We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,385 reviews.
The delivery of the parcel was fine However, when completing the shipping label, in error I entered an incorrect weight, unfortunately I paid for it before I realized I then created a new label with the correct weight, and used this to send the parcel, thinking I would claim the £8.65 back. Thats when the trouble started. Believe it or not, in this day and age of electronic transfer, you can only contact parcelmonkey by post to claim a refund!!!! There is no email, no phone no. Overall, an extremely poor customer service
29/08/21 by A disappointed customer
Easy to use. Worked great. First class. Recommended. Will definitely be using again.
29/08/21 by Customer
I received excellent service and affordable by using Parcel Monkey
29/08/21 by Pat
Paid for 3 days service, delivered after 11days ????
28/08/21 by Agnieszka Gapinska
Booked parcel force 24 with parcel monkey however didn’t get delivered for 3 days. Contacted customer service via online chat and not very helpful and didn’t have a clue where my parcel was or when it will be delivered.
28/08/21 by Khan
Ordering and pricing were good and Parcelforce did the job. Thanks
28/08/21 by Mike_Oliver
No problems at all. As usual.
28/08/21 by Marc Mitchell
Parcel hasn’t arrived. We sent it 10 days ago and the recipient was told to come and get it from the depot.
28/08/21 by Chris
Easy to use and I got the best price with insurance included.
28/08/21 by Lake_M
Very good clear instructions thanks
28/08/21 by Michael
Had a good service and easy on line getting all paperwork quickly done and good collection. And was delivered on time
28/08/21 by Jyotin Patel
Excellent service ???? satisfy
28/08/21 by Farhan Siddiq
I was charged 145 chf for my parcel. When I asked Swiss Post why they said because there was no contents label on the box. I filled a contents label for personal belongings and have it to the courier. He must have forgotten to put it on the box so Swiss customs charged me 145 chf for my daughters used clothes!
28/08/21 by Customer
A lot Cheaper than parcelhero for same service
28/08/21 by Customer
Excellent hassle free service.
28/08/21 by David Slack
I used parcelforce for a number of years then they transferred to parcel monkey. The service is brilliant. I am 76 years old and travel to Scotland to see family 3 to 4 times a year. I send my suitcase via parcel monkey and it is fantastic. I speak to passengers on the train and say where my suitcase is and they write down your details as they think its a great way to free yourself from carrying suitcase.
27/08/21 by Margaret Tulloch
The process of booking the parcel was simple enough and the service provided a good range of options.
27/08/21 by David M
excellent service
27/08/21 by japanesetimetraveller
Simple and saved money ....
27/08/21 by Luka Ford
I used Parcel Monkey to send a parcel and Parcel Force were the least expensive so sent the parcel with them. The parcel was delivered the next day so I cant fault this service.
27/08/21 by AC
Marvellous service. We have used Parcel Monkey on 3 occasions to send parcels to Canada. The service is reasonably priced, extremely reliable and very fast. Highly recommend!
27/08/21 by Customer N. Ireland
I use Parcel Monkey all the time for parcels I need to send that are over 1kg in weight. I send parcels in the UK and also abroad (Geneva, France, Germany and Guernsey usually) and have never, touch wood, had a problem with them. Easy to book and pay, you either take it somewhere local to be picked up, but I usually have them pick it up from my house.
Royal Mail and Parcelforce seem to be OK with packages less than 1kg, but expensive for parcels over 1kg. I booked through Parcel Monkey as they are a lot cheaper, but yet it is Parcelforce who generally come and pick it up.
Would recommend them to anyone.
27/08/21 by N A Mott
Picked up on time and delivered very quickly
27/08/21 by Customer
I sent the parcel using parcel monkey to return a product which I bought from the amazon. But the seller is saying that he didn’t receive the parcel and he is not processing the refund which is 30£ (on top I spent ~19.99£ to send the parcel, total loss £50). It’s good if parcel monkey can provide some proof of the delivery for further deliveries to avoid such issues.
27/08/21 by Radha
Great portal and easy to use.
Highly recommend!
27/08/21 by AH
best price and prompt delivery
27/08/21 by Mr Collins
Delivery was not attempted, Parcel Monkey lying regarding their obligations whilst trying to resolve the problem. Not great is it?
27/08/21 by Terry
Always great
26/08/21 by michele
Excellent service, parcel collected from home & arrived in Australia within days.
26/08/21 by Fauts
I found parcel monkey to be a very efficient & reliable service. The website was easy to negotiate with all the information set out clearly & was easy to follow. I would absolutely commend the service to anyone looking for a parcel courier comparison site.
26/08/21 by Phillipa Jordan
Always great and efficient service at a reasonable cost
26/08/21 by Customer
Very easy to use site (compared to the Post Offices!) giving the correct fee and straightforward instructions for completing all the necessary documentation for shipping a childs book to the Netherlands (thank you, Brexiteers).
Will use again when need to send something.
26/08/21 by Duncan Craig
Driver collected cooker, on delivery cooker components we’re missing worth £120 and cooker handle damaged by driver. Repairs costing myself seller £150. Insurance by Parcel Monkey £150 paid by Buyer not covering any of the damages made by driver. All in all terrible experience. Avoid courier company Parcel Monkey! Worst Experience.
26/08/21 by Miracle Babalola
Easy to use, no-nonsense
26/08/21 by Dr Thim Engel
A great place to find the right people to deliver your parcel. Easy to use and to arrange.
26/08/21 by Ruth Caroline Goddard
This is my first review ever, but I think it is worth writing. This is by far one of the worst experiences I have had with a company. Their customer service is incredibly unhelpful and provided generic unhelpful instructions. I was asked to reissue an export invoice numerous times with varying instructions and was handled by different members of the customer service teams on every occasion (why not just have one person to handle the case until it is closed?). I asked for a refund and wanted to cancel my order to which I was provided incorrect reasons for refusing to do so (the reasons were not outlined in their terms, which implied that I could cancel my order for a minimal charge). Unpleasant experience for someone in the process of moving to another country.
26/08/21 by Marwan Alremeithi
very quick and professional
26/08/21 by Customer
Simple website.Easy cost estimation and selection of carrier
26/08/21 by Norm
As always 1st class service ???????????????? 5⭐️
26/08/21 by Keith
One of the worst things to use to send your couriers. I booked my courier to be sent by them to another country. My parcel no was PM9801267. They gave me a price initially and then 3 days afterwards increased the price by 16 pounds saying that the courier was overweight. I accepted that. And when my courier reached the delievery address, the delivery courier was charging additional 60 pounds to get it delivered which was not mentioned in terms and conditions and refused to deliever until the delivery address paid £60 and took the courier away and said that to let him know when you want it delivered and he will come back but we will have to pay additional charges. Now the parcel is with the delivery courier who is refusing to give until the receiver address pays the charge. I tried to contact parcel monkey in emergency to sort it out but live chat was unavailable. I would have given negative rating to them if it was possible.
26/08/21 by Syed Ziad Ali
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