We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
Brilliant Service
09/09/21 by Steve Gray
Would give zero … sent item .paid insurance . Item was damaged .they won’t even give postage refund never mind honour insurance .I provided all details asked before I sent if I was sending correctly .it let me send and took money I sent all pictures and everything as asked then they said it was declined .have to seek legal advice .go with courier service direct and don’t use this go between .
09/09/21 by peter derry
Easy to use, great prices and simple process - highly recommend!
09/09/21 by Steve Archer
Quick reliable service.
09/09/21 by luc
Really bad customer service. Unhelpful, generic answers. They used to be great and really good value, but this has changed in the past couple of years. Particularly their customer service has deteriorated.
09/09/21 by Anna
Reliable, efficient and effective
09/09/21 by Mrs Pauline Covill
Another successful parcel delivery to my sister overseas. Website is easy to use and I would recommend.
Thank you again.
Jane
09/09/21 by Jane
Sadly lately prices are more expensive than other parcel consolidation companies online...
09/09/21 by R Watson
Sent parcel to France with their Global Priority PacelForce 3 day service. It supposed to be dlivered within 3 working days. After more than a week parcel is still not delivered. Contacted ParcelForce and have been told that parcel is Global Economy Service not Priority and it will take another few days longer to deliver. Parcel Monkey are misleading customers about the service they sell. Beware of these little cheaters! Will not use them again definitely.
09/09/21 by siwaxx
Great service
09/09/21 by MR G
Took insurance out, although they should pay out are refusing, do not use these theives, will rip you off, not even offering postage back.
09/09/21 by Customer
Easy service to use fast and efficient. Will definitely recommend
09/09/21 by Elizabeth Ann Dale
Easy and straightforward to use. Will definitely use in the future
09/09/21 by Customer
I sent a suitcase hoping it would arrive in 3-4 days. However, its still held back in customs (more than a week later). What am I supposed to do?
09/09/21 by Customer
2nd time using them and second time the courier has not picked up. Now is the courier to blame or can parcel monkey not book it right?
09/09/21 by Scott Thompson
Very satisfied, the whole process was simple and without trouble.
08/09/21 by Dave s
Timely delivery, user friendly website, highly recommend ????
08/09/21 by Mrs agnieszka Mika
Well priced service
08/09/21 by Gill Skepper
Speedy service. Great price
08/09/21 by Nick mabberley
Reliable
Very good customer service
Always res
08/09/21 by Happy customer
QUICK & EFFICIENT
08/09/21 by CAROLE STEWART
very helpfull and on time thank you
08/09/21 by Dhpg.
Excellent service. Package collected and delivered. Regular tracking updates. Have used many times, happy every time
08/09/21 by Caroline
Excellent service
08/09/21 by Tessy
Very prompt and efficient service with good communication throughout. Will definitely use again if the need arises.
08/09/21 by Sue Latham
Easy to follow instructions. Excellent service
08/09/21 by Customer
Simple step through process for identifying and arranging the shipment of a package from ???????? to ????????
08/09/21 by Ian Kendall
You were GREAT delivering parcel .
I have made mistakes which were corrected by you IN SUCCESSFUL ACTION
08/09/21 by MrWitol Falkowski.
I have never had any problems with Parcel Monkey as everything has been very strait forward. My only issues have arisen through the rough handling some of my parcels have received at the hands of Parcel Force. My complaints were sympathetically addressed by Parcel Monkey which I appreciate.
07/09/21 by Mr&Mrs Hall
Great online experience, was able to quickly determine the best option for shipping a parcel and get it shipped same day. Why use anyone else?
07/09/21 by Simon Williams
Parcel monkey gave me the best price for parcels to Jersey. There were no problems using website and everything went well. Have used previously, and would recommend.
07/09/21 by Chris Foster
Very happy with the service, straightforward, good value; I would use them again.
07/09/21 by Sue Allen
We needed an awkward parcel collected and delivered, this service was great and hastle free…..
07/09/21 by Mrs Jan Thomas
Terrible service, do not use. Didn’t show up to another courier, no explanation or apology, just said no reason for missed collection and it will have to be another day now. Cancelled order but told I must wait 5 days for a refund.
07/09/21 by Cara Christina Winter
I find Parcel Monkey very reliable and their website is very clear and easy to use.
07/09/21 by Jane Booth
Very easy to use and offered best prices available
07/09/21 by Deniz
Website easy to use. Quick efficient service. Parcel collected from home address at time arranged.
07/09/21 by Julie
Horrible experience, the kind of communications on the parcels you send you just dont want to have.
07/09/21 by EM
We wanted to send a parcel and was advised to use Parcelmonkey, good prices and easy to use website inlcuding payment etc.
The goods were taken to a close by drop off shop and collected by DHL. The parcel was delivered the next day.
Very good service.
07/09/21 by Customer
I paid to have my letter delivered before 12.00 on 1st September...it was finally delivered at 09.41 on 6th September having been in the Central London Depot for five days. Appalling service!!! I will demand a full refund.
07/09/21 by Kent Customer
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