We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,203 reviews.
on time and very pleasant courier
17/02/25 by Carol Cooper
Collected when said and pleasant courier
17/02/25 by Carol Cooper
After 2 months of trying to get some compensation for delivery that was damaged and 1 of the 6 parcels was totally lost I can only say DONT USE THIS COMPANY under any circumstances - they’re not prepared to accept responsibility for things when they go wrong.
17/02/25 by Sidcup Customer
Easy to compare, easy to pay, acceptable price with collection options. Watch out for an extra few quid added on at the end from the quoted cost but very happy ...sent a 7 kilo box County to County in the UK for about £14 with collection. Insurance over £25 parcel value adds cost... but to be fair I was sending a load of old clothes so didnt need it. Give them a go in my view. Evri was the chosen courier from the comparison chart and was fine.
17/02/25 by Matt D
Fantastic service! My parcel was collected from my home and delivered to my friend in Florida three days later. I will certainly use Parcel Monkey again.
16/02/25 by Jayne Parker
My printer had broken so was hoping to send a parcel without printing off the labels but packet didnt weigh enough.
Thought it should arrive within 3 days but parcel was picked up by Evri on 6th February and still not arrived after 10 days.
16/02/25 by Pat
Easy to use and quick response
16/02/25 by Helen
Faat and reliable good customer service
16/02/25 by Customer good
Fairly priced and delivered within 48hrs. Would definitely recommend.
16/02/25 by Paul
prices are very competitive and the couriers were first class
16/02/25 by Mr Iain Kerr
I booked a box collection with Parcel Monkey on January 28, 2025, and since then, it has never been collected. Despite multiple emails and follow-ups, their response was to keep sending me new labels, forcing me to reprint them four times—yet the courier never showed up. To make matters worse, after their last failed collection attempt, they completely stopped responding to my messages. The lack of professionalism and accountability is shocking. I don’t know what happened to this company, but they have gone from a 10 to a 0 in my experience. Absolutely unacceptable service. Reference: PM12769873.
16/02/25 by Marina Sunehag
Amazing service from start to finish. Delivered in 4 days from uk to US. Package was in good condition and clearly looked after. Will definitely use again. Would recommend highly
15/02/25 by Michelle
I measured the parcel accurately with
15/02/25 by M Thomson
All good, but if you need insurance dont use the Parcelmonkey insurance, Secursus is much cheaper
15/02/25 by Tim Brassey
My last parcel, sent via Parcel Monkey, with Parcelforce is currently missing! The PARCELFORCE tracking number has stopped working! Parcelforce tell me its my fault for using Parcel Monkey! But the tracking number is from Parcelforce! Parcel Monkey are looking for it! I really dont understand why Parcelforce let third parties deal with their post and then blame them for losing a parcel!..... Meanwhile I wait to hear news from Parcel Monkey, Parcelforce have no intention of doing anything, apparently. I am disgusted!
15/02/25 by Garry
Everything went really smoothly and was affordable
15/02/25 by Deborah Campbell
Used before, easy site to navigate, good value
15/02/25 by Jaybee
Used this company plenty in the past. But on this occasion they decided to take another unauthorised charge of nearly £60 from my card as they said Parcel force said my parcel was UNDERWEIGHT! The parcel was measured accurately and weighed accurately. Never had an issue before and I have shipped dozens or parcels all over the world. I know it will be an absolute waste of my time trying to claw back the money that was taken. So I will simply just go elsewhere and where I was full of proase for this company and told many people to use them. I shall be telling every person that the conversation should arise with, to stay away from this corrupt company and use either Parcel to Go or Paisley Freight like I will be doing in future!
15/02/25 by Gary
Very reliable and fast
15/02/25 by customer
Very pleased fast pickup well delivered
15/02/25 by mark
Excellent service bang on time, will use again
15/02/25 by Customer
Easy to use website with everything included to send a gift to a friend in Norway. Price was much lower than delivery company quoted.
14/02/25 by BaddBod
Terrible service. They lost my parcel and I am waiting since 2 weeks for them to figure out. they delivered a wrong parcel to the delivery address, charged me extra for packaging and customs for a wrong parcel and the service is so poor that they cant even take responsibility and refund my money. Cannot rely on them at all because there is no contact number in such cases and their complaint portal on website is useless because all they keep saying is they are trying to figure out since 2 weeks. there has been no help at all.
14/02/25 by Namita
absolute scammers. I paid for 1-2 day delivery to USA, dropped off my order at a locker to be collected and it didnt get collected for 5 days, they refuse to take responsibility and said that it wasnt even covered in the extra protection i paid for, refused to give any compesation or refunds and then charged my card an extra £12 because they said the parcel was 0.5kg heavier than i declared (which it wasnt) Im pretty sure that is illegal. They refuse to give me a name or number for someone to complain.
14/02/25 by Ayme
Delivered on time - thank you
14/02/25 by Angela Muldoon
My parcel was shipped to Belgium no attempt to deliver and is being returned to the UK
13/02/25 by Howard Ramsden
Our Response: I am very sorry to hear about the service you have received when using our service.
I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
All good so 10 points
13/02/25 by Anthony Pilkington
Good service generally. Delivery could have been speedier in my opinion for the Staffordshire delivery though.
13/02/25 by Martin
Everything work on time and budget
13/02/25 by Felix Pereira
I found the process frustrating to use with numerous re entry of data entered due to loss of the data as I progressed through the process. I received no confirmation of delivery of the selected services but was required to download the services app to obtain this information.
12/02/25 by Andy
Excellent service 5* would definitely recommend. They kept me updated and arrived on time. Very polite & friendly.
Thank You
12/02/25 by Sue Longdon
Reasonably priced, website and printing easy to follow!
12/02/25 by Customer
One parcel arrived on time , the other took two days but I had paid for 24 hour service
12/02/25 by FH/GH
My parcel is missing and I can’t get anywhere to find it with you
12/02/25 by Liza Harding-Buck
All went to plan without any hitches
12/02/25 by customer
Always use Parcel Monkey, great value, no fuss, easy to book and track and plenty of options to choose from.
12/02/25 by Screen Pages
A total rip off and fraudulent company they keep your bank details on file and charge your card for extra money like £52.00 and do a unauthorised bogus transaction saying you had put the wrong dimensions in when ordering your delivery label when you clearly took them off the side of the box after paying £16,66 on the website, beware of the fraudulent charges too your account aright scam hoping you dont know-test the extra unauthorised charges !
12/02/25 by Paninaro
Excellent parcel to Canada in a few days and no customs charge.
11/02/25 by Customer
Good service
11/02/25 by Jeremy
Easy to use, sent package from UK to Hong Kong. I was able to download all customs forms etc. and website was user friendly
11/02/25 by J Koro
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