We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,591 reviews.
Great service easy to use and did the job thanks
26/09/24 by Colleen Baker
Very quick pick up and delivery and very reasonably priced. Would happily use again!
26/09/24 by Sam Smith
Excellent service ! Quickly delivered with no damage to any packaging
Will definitely use this service again
1st class delivery service
Many thanks
26/09/24 by David
Never had a problem but last time I send something for my family in Portugal DPD ask me to pay more £157 to delivery.
26/09/24 by Judite Sousa
Excellent Shipping Comparison Site
First time I have ever had to ship large parcels to the US. Parcel Monkey just made the process so easy. Even the customs invoice was a doddle!
25/09/24 by David Ayres
Very smooth operation
25/09/24 by Gary Walker
10 out of 10 would recommend
25/09/24 by Customer
Delivered with no damage but took a little longer than expected.
25/09/24 by Martin Woolley
Cool thanks nice and easy great
25/09/24 by Customer
parcel sent on the 16th of September. Delivered to destination on the 19th of September.Parcel monkey wait until the 25th of September to inform me of 4pounds 69pence additionalcharges with no proof from parcelforce that extra charges have been applied. ParcelMonkey were asking me to rate there service days before informing me of exta charges.
25/09/24 by Customer
Courier didnt turn up
25/09/24 by Simon Newing
Dont know whos fault it was, but twice, parcel force failed to collect my parcel despite paying for 24 hour delivery. In the end I loaded it in the car and took it myself. This is also the 3rd time this has happened. Not having much confidence tbh
25/09/24 by Sue Williams
Excellent service
24/09/24 by Mr Clarke
Really easy to use parcel service, options to use many couriers of your choice depending on price.
24/09/24 by Arthur
A large parcel which was a difficult shape was handled and delivered on time and at a reasonable cost. Some other quotes were outrageous. I would have appreciated a bit more accurate pick up time as I was not sure what time of day it would be. Overall very good Thankyou.
24/09/24 by Mr Brian Mortimer
Was not collected the (am) day as promised.Following day (24hrs) was more successful and the parcel taken. I repair bus parts and my customers require a reasonable delivery slot within two days of despatch. When my article leaves my premises here, I have to promise a reasonable set delivery time for the customer.The down time of a bus undergoing a repair is very expensive.
24/09/24 by MJ Langley T/a Abbey Engineeri
Can I not give 0 stars? Even that would be generous! Do not go near this company under any circumstances. No matter what information you provide for your delivery and how accurate you try to be (even when you provide larger dimensions and higher weights to try and make sure there’ll be no issues) they will find a way to charge you more and just conveniently say how it’s not them but the courier who has passed it on. When raising a dispute they will just fob you off and not actually deal with the problem, in the hope you’ll go away and accept the charge as if you’ve done something wrong. The charges they pass on for the supposedly correct details I “didn’t” declare, will then also be higher than what the service would have been if these had been entered “correctly” at the time of booking, not sure how that works. They take the money without even warning you and send you the email after the fact to try and prove their case. I really hope enough people see this to make a difference and that you don’t have to go through what I have been through. Remember a company is only as good as how they deal with problems and mistakes and this company shouldn’t have any credibility!
24/09/24 by Toby Holmes
delivered ok
24/09/24 by japanesetimetraveller
Great customer service.
Cheaper than other couriers
Would recommend
24/09/24 by Bah Transporters Limited
Very poor, chose next day delivery system for parcel to be collected ted Monday and delivered Tuesday but it was collected Thursday and delivered Friday Shocking
24/09/24 by Nazir Raje
Booked a next day delivery service, parcel took two days to arrive. Complained to parcel monkey who have never replied. Complained directly to the courier who said they cant deal with it as it was booked through parcel monkey. I wont bother using parcel monkey again, will go directly to a courier.
24/09/24 by Gethin
I got double charged for an item for it after the weight and dimensions weren’t correct. I had measured and weighed this correctly and put into the system then they took an extra payment more than originally without any notice
24/09/24 by Customer
I used parcel monkey to send a parcel to Mauritius. Couldnt have been easier. Filled the forms online, the parcel was collected from my house on my chosen day. Although I had to pay extra when it arrived to Mauritius by a Mauritian courrier. My parcel was delivered safetly at my parents house.
24/09/24 by Sabrina Ragotin
Great service, easy to use, does what it says on the tin!
23/09/24 by Darren
Very efficient interface but most importantly my package was delivered was in the time quoted.
23/09/24 by BB
Simple and quick
23/09/24 by Dana Akbarinassab
It is impossible to talk with some one as a valued customer I wont be useing you again
23/09/24 by Customer
Easy booking and parcel collection went according to plan.
23/09/24 by Susan Rolls
As always the service was epic! Good value and fast delivery.
23/09/24 by Madeline
Very polite delivery and pick up person. Parcel delivered quickly and safely. Cant ask any more .
23/09/24 by Patricia
The do jut what it says on the tin.
23/09/24 by Alistair Briggs
Excellent super efficient service, would definitely use again and recommend.
23/09/24 by Helen
Good company to book a parcel
23/09/24 by Nick Tokh
Person was not at collection address at time courier came. They did have phone #...! This was on the 17th Sept with no contact or redilvery attempt to date
23/09/24 by Mitchell
Parcel monkey, as always , did not let me down with a parcel to Australia. Are they the cheapest? Admittedly no. Are they the most reliable? Absolutely.... I made the mistake of originally booking via another carrier, HUGE mistake and and still awaiting the refund 2 weeks later. Sent parcel Friday 13th received in Aus Tues 17th. They kept me informed throughout via the Fed Ex site, was delivered exactly when they said it would be. I could track the parcel every step of the way. I will always have Parcel Monkey as my absolute go to carrier without doubt, everytime. Cant praise them enough.
22/09/24 by Kim
The service was quick, easy and good value. I will certainly use again
22/09/24 by ms ruth dorman
All perfect, no issues with sending and receiving my package
22/09/24 by Caryn
Sent the exact dimensions and weight straight off the box to send a parcel and parcel monkey has tried to debit my bank account around £50 odd. I don’t care about whatever T&C’s you’ve waffled on about in the email. I’m not paying a penny more than the original charge!!
22/09/24 by Bethan Smith
Amazing process and easy
22/09/24 by Customer
Good value as ever.
22/09/24 by Alan
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