We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,386 reviews.
Unclear and I done weight correct extra £20. charge followed AVOID
05/07/21 by Paul
Parcel monkey were fine, good communication. Courier however , we paid for next day delivery and they lost our parcel with no communication until I called them to find out where it was, the Courier guy to be fair was not impressed chased our parcel and got it delivered next day 3 days late but at least it wasnt lost. Havent had time to contact parcel monkey to claim a refund on poor service from Courier but this really should come from Courier not parcel monkey.
05/07/21 by BARBARA
Amazing service. I use it anytime I need to get anything couriered, will definitely use it in the future.
05/07/21 by Asta Rosa
Really good efficient service. Impressed
05/07/21 by Eliza
Excellent and reliable.
05/07/21 by Maricel
All good, thank you
04/07/21 by SHIRISH
For some reason, this delivery took a week to arrive. Quoted time was 2-3 days and there was no explanation given as to why the package arrived 7 days after collection (left here on a Wednesday and was delivered the following Tuesday!).
04/07/21 by Elaine Cammock
I sent a small package and was told it weighed 10kg more than what I weighed it to be.
04/07/21 by asha chand
Can have problems trying to set-up with new email address. had to open new account.
04/07/21 by Customer
It was very straightforward to calculate the postage and print off the labels. The parcel arrived speedily and in excellent condition
04/07/21 by Customer
I found Parcel Monkey easy to use. The collection of my parcel was efficient.
04/07/21 by Customer
Pretty good service .
04/07/21 by A.J.W
Very efficient and helpful.
04/07/21 by Linda Dillon
Quick and easy service. Tracking worked well. Sent parcel from uk to the other side of the world...5 dsys.
04/07/21 by Customer
Excellent service
04/07/21 by Carl Morse
Guaranteed delivery and help.
04/07/21 by Customer
I had a problem with a parcelforce parcel and PM refused to phone them to try and sort it. When one pays an agent for a service, one does not expect to have to sort it oneself. they say they have no phones!!
04/07/21 by John Elliott
Good service.
04/07/21 by Mr Alistair Brook
Pick up was 4 days late no clear process or accountability
04/07/21 by Bribrinel
Parcel Monkey obtained the prices and services from a multitude of delivery operatives, making the right choice for my difficult parcel an easy task.
Thank you.
04/07/21 by P Bell
I used to use another service for mid-sized parcels, however, Parcel Monkey offer a more competitive rate and they plant a tree for all services over £10 - great news for the planet
04/07/21 by Artisan Abode
thanx a lot
easy to order and fast received.
04/07/21 by Jasmine Hertig
Excellent
It got to where I wanted it to go super fast
And they were very happy.
Will use again for sure. Xxxx
04/07/21 by Graham Buglass
Seamless service from start to finish
03/07/21 by Patrick H
From start to finish you came through and did the business. Couldnt ask for anything more.
If I sell more of my items Ill be going with parcel monkey time and time again
03/07/21 by ian pleasant
Excellent service
03/07/21 by Mo
This is the third time I have used Parcel Monkey ands I have been very pleased with the service and the competitive prices they have found for me. Easy to use.
03/07/21 by Steve Jones
Great service with easy to follow information on the Web page.
03/07/21 by Kevin Butcher
I found out the hard way the chances I had been taking using Parcelmonkey for my small business. The courier I selected through Parcelmonkey damaged my parcel and disposed of it without consulting me, so I called the courier for instructions on how to get compensation. They assured me the contents was fully covered by insurance, 30kg dried cocoa beans (inclusive of packaging), but it had to go through Parcelmonkey. So I submitted to Parcelmonkey all necessary documentation for £200 compensation, so I can fulfill my customers order. But Parcelmonkey turns to me to say my goods are listed as in prohibited items list under FOOD carried on a no-compensation basis. Ive spoken to the courier and know this to be untrue, my goods were not Ready to Eat, so the classification and packaging is for COMMODITY, which was boxed up with double layer sack of woven polypropylene and Grainpro lining. Why do this to the customer when they have done their homework? It has been a very expensive lesson I learned: only use Parcelmonkey if you dont care about losing your shipment. Ive now opened an account directly with the courier company so I dont have to put up with such poor service.
03/07/21 by Estela
Parcel arrived in 5 days, no problems at all.
03/07/21 by Nainelen
Easy to use. Will use again
03/07/21 by Brian
good service did what was expected
03/07/21 by Satisfied customer
Hi Parcel Monkey. It was different this time not using DPD but Parcel Force picked our parcel no probs but no time window given.
Same at this end (Spain) parcel delivered no time window and no tracking facility. But Heyho we have our parcel and we are happy????????
03/07/21 by Mrs Lynne Clarke
has got better
03/07/21 by japanesetimetraveller
Very efficient service , parcel arrived in USA very promptly
03/07/21 by Henley in Thames resident
family and grandchildren live i Canada i have used Parcel monkey uk three times and ever time they are second to none. Pick up at post office near me and my gifts are always with leave within 4 working days its great thanks for making it so simple sending parcels overseas
03/07/21 by Margaret Marcella
Always my go to for parcels too big for the RM. ParcelForce my usual carrier of choice is always cheaper… especially taking extra insurance into account.
03/07/21 by Sheena Brown
As the package has still not arrived in the USA, never mind its final destination, how can I give anything more than the minimum star rating
03/07/21 by Customer
First and last time My parcel had an issue and they supposed to sent it back to me. That happened in May, were already in July, but they still not giving me any real solution. I already offered to pay more just to have my stuff back, but keep acting as robots. They were present for an special occasion, just ruined everything and keep acting like it doesnt related with them. I wish I could give cero star
03/07/21 by Amis Nso
Brilliant,wouldnt wish 4 better service!AAA+++
03/07/21 by William Appleby
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