We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,386 reviews.
Parcel Monkey have been great on the last 4 items sent and received ; service and cost ; excellent.
Would recommend them
07/07/21 by Charles
VERY DISHONEST COMPANY Booked a small ebay purchase with a Trusted Courier Called Parcel Monkey recommended to us from an Int ernational Company 10 years ago. We have always liked P/M and indeed gave them a good review some years ago. However they have sided with a dishonest company DPD They have given us the run a round but for the sake of £14 plus the loss of our Sale of £35 they have lost us and Dr Helen Rainbow Bridge Cat Sanctuary Charity only to find my package arrived back with no exp. Contacted DPD who gave me no info but asked me to contact Third Party . When cornered they came up with a untrue exp of all that was not supplied. We have used DPD for over 10 years even taking in packs for neighbours . No more this is a very dishonest company in my opinion. If you do choose a comparison web site my advise as a Justice of the Peace and former Magistrate is choose Royal Mail /Parcel Force as they have a dedicated complaints procedure unlike most Courier Companies It may cost a bit more but peace of mind with compensation at the end is worth it . As per the carrier, your parcels were returned back as the invoice was missing the following details We would now never recommend Parcel Monkey as we feel so betrayed by a Company up till now a trusted source Missing contents description (CNT) Not true Missing/invalid invoice currency (CUR) Missing/invalid invoice value (INV) (Supplied with extra Insurance taken out) Missing terms of delivery (TRM) ? Missing product description (PDD) (Fully supplied) Missing product item origin (PIO)( UK SUPPLIED) Missing/invalid product weights (PWT) (1 KILO SUPPLIED) Missing/invalid product commodity code (PHC) ? Missing/invalid product quantity (PQT)( 1 Supplied) Missing/invalid product value (PVL) Supplied Missing shipper invoice details (SDT) Missing export reason (ERN)( Private Ebay Sale) Missing/invalid invoice type (IVT) Fr Anthony Rainbow Bridge Cat Sanctuary
07/07/21 by Fr Anthony
As a follow up to my review in May, I am very disappointed to report that I still have not received my promised refund. Parcel Monkeys response to my previous review was not just unsatisfactory for me, its also misleading for people who read the review as they imply that all is well because the parcel was finally delivered. However, they have done precisely nothing to address the issues raised regarding their poor customer service, or my refund - which is supposedly guaranteed if a parcel is not delivered within the stipulated time. Throughout the whole stressful and time consuming experience, Parcel Monkey blamed Parcel Force but ultimately it was Parcel Force who helped me, and it was their customer service team who behaved professionally and resolved the missing parcel problems. Not good enough Parcel Monkey.
07/07/21 by Victoria Gwilliam
Mediocre service all round okay
07/07/21 by Natalee Akhtar
Excellent price with a fully trackable, efficient service. Many thanks!
07/07/21 by Mylo
Very good service
07/07/21 by louise berry
Easy to use web site
07/07/21 by peter chapman
Excellent service at half the quoted estimates provided directly through the delivery service providers.
07/07/21 by Shane Baxter
I am new to posting parcels and due to Brexit I was a little nervous. Parcelmonkey took all that away - it was so easy to use and so easy to get a price that didnt change. I will definitely use them again
07/07/21 by Customer
Excellent service, collected on time, easy to track and delivered on time. Would definetly use again and recommend.
07/07/21 by SMA
Very good service !
07/07/21 by Pat Dade
Issued small claims court proceedings today against Courier for parcel delivered 2 weeks late and items stolen from within. Service from ParcelMonkey dismissive, unhelpful and just appalling. These guys dont have a clue! Use at your peril!
07/07/21 by Nik Heath
Excellent delivery prices, easy to book , quick delivery
What more do you want
07/07/21 by Customer
I have used parcel monkey for years at work and always find the service very good and the website is so easy to use.
06/07/21 by Mandy
Parcels regularly arrived damaged and the claims procedure is cumbersome. Apparently bubble wrap inner , cardboard outer and cling film wrapping is not sufficient to protect a piece of aluminium from damage. I don’t know how much force is required to bend 3mm aluminium but it is not insignificant
06/07/21 by malcolm allison
Good service but parcel collected a day late
06/07/21 by County campers
Excellent service, extremely clear and easy to follow instructions.
Delivery arrived within the week to Australia.
06/07/21 by SJB
Great service!
06/07/21 by Ms Cherie
Easy web site and finds very
Good deals
06/07/21 by auditdata
Previously, I have had no problem using this service, but on this latest occasion, having needed to book a next day delivery, the parcel was not delivered the following day. The customer and I were not at all happy. The courier made no effort to contact the customer despite having his phone number and delivery details. Very poor.
06/07/21 by Stephen Kingsford
A very easy to use service!
06/07/21 by RMG
A bit disappointed it took eight days to arrive whereas previously it’s been three days
06/07/21 by Alison Lovell
Diabolical customer service. Sent an American classic car air-conditioning compressor with them for servicing to a UK supplier. DPD damaged the parcel and the compressor in transit, parcel monkey hiding behind/demanding purchase invoice for a 60-year-old American classic car part which wasn’t even purchased and was on the car, I strongly suggest you do not use parcel monkey they are diabolical no contact number and Zach in customer service is useless
06/07/21 by Stuart Trotter
Excellent.. Easy to use.
06/07/21 by cheryl collins
Always competitive in price, however, the label never has enough space for full delivery information ! some people have unusually long names , or agent reference numbers or equally long address info all of which need bigger address bars and the symbol / for 1/1 which is also not allowed ... grhhhhhh so its 3 stars .. not 5 as i have to hand write the extra information
06/07/21 by Mark Paul
Great fast service
06/07/21 by Customer
Easy to book online, good prices, collected when expected and delivered next day. Regular updates from courier.
06/07/21 by Janet M
Excellent service, international delivery within 4 days....awesome
05/07/21 by Customer
Excellent service no problems
05/07/21 by MARGARET OTWAY
Spot on service quick and easy
05/07/21 by Lee
Quick and reliable delivery service to Singapore. Use them frequently and would recommend.
05/07/21 by Jane
As usual Parcel Monkey have excelled. Pick up on time and delivered at light speed. Been using PM gor quite some time now anf they always do a top job.
Many thanx.
05/07/21 by William Bantry
Good prices and quick delivery
05/07/21 by Diego
Fantastic Service
05/07/21 by LYDIA MORRISON
Just very good
05/07/21 by Mr C Swann
First class service, I would recommend to others.
05/07/21 by Customer
easy to use, gave good price comparisons and prices were same, if not lower, as going direct with the shipping companies
05/07/21 by TimMic
No issues at all.
05/07/21 by Jevgenijs blinovs
Good website and easy to use. Wish I could say the same about Parcelforce!
05/07/21 by JASON
Terrible company, sent 3 parcels all the same. Same weight same contents. Got a message informing one weight 4 times as much as the other 2. So they charged me 25% more. No proof was given and 24 days later they still havent resolved. They just keep sending the same stock text blaming the courier for not responding. WELL HERE IS AN IDEA, REFUND ME THE MONEY YOU STOLE !!!!
05/07/21 by Andy Sutton
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