We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,391 reviews.
Very easy to use, convenient & affordable
10/05/21 by Lovestruggle
I have been using your service for a long time and have always been satisfied with your collection of my parcels and the deliveries, but I am very disappointed on your most recent collection. I arranged a parcel collection last Thursday and paid for next day delivery service through Courier. I was sent an email on Thursday morning from Courier telling me they would be collecting my parcel and giving me a late morning slot. This time came and went and nobody turned up. I tried to track my parcel on the Parcel Monkey website only to tell me the obvious, Courier had no record of the consignment...Well you wont if you dont collect when you say you would. The only option I had was to rearrange for the Friday. This was a birthday present for a family member that I wanted them to receive before their birthday on Sunday 9th May. So not only have you let me down with not delivering my parcel the next day, but you cannot deliver my parcel on the Monday either! Courier message me again and say delivery is for Tuesday 11th May! (Believe that when I see it) my parcel is 4 days late. This is not acceptable!!!!
10/05/21 by Dave Jackson
Excellent service. Would definitely recommend.
10/05/21 by Sean
I had sent 4 packages, 40 kg approximately of pottery. One dish and a lid was broken out if 100 items. Picked up in 1 day and delivered the next. Delivery time was excellent and prices were great.
10/05/21 by Mel
Collection without any issues. Fast delivery.
10/05/21 by Marzena Jagoda
Easy to use and offers plenty of choice across a number of different carriers.
10/05/21 by Ian Kendall
Fast, reliable professional
10/05/21 by Customer
Parcel collected as instructed and delivered on time and in perfect condition - thanks
10/05/21 by Johnny
Ive used Parcel Monkey quite a few times and its always worked well for me.
10/05/21 by customer
Excellent service at a great price, would strongly recommend !!
10/05/21 by Anthony Taylor
Could not fault the service. Competitive and straightforward. Download return label, print off and post parcel.
Would use again.
10/05/21 by Geoff Rees
always a good service.
10/05/21 by John Proctor
Very good service this, like the prices and the setup.
Good feedback during delivery.
10/05/21 by Mr Hartup
International parcel DPD was used, which then turned out to be Courier, which I wanted to avoid, even though I was not informed of this choice on order. Item held at customs, very poor communication from parcel monkey, no urgency to help me out. When told they would work for me immediately to resolve, two months went by with no contact so I chased them up and just got an ‘apology nothing we can do’. This has cost me financialy and my own business reputation has suffered.
10/05/21 by Steve Rowe
Customers hasnt received parcels yet and one has only just been collected from the drop off point
10/05/21 by Customer
Excellent service, couldnt fault it, quick, efficient,very reasonable price and website a doddle to use and book courier. Highly recommend.
10/05/21 by Customer
Easy to navigate website and book the parcel. Drop off points clearly indicated on a map. Prices are reasonable.
10/05/21 by Customer
Parcel force tried to collect from wrong address. 7 days later parcel still not collected from correct address!
10/05/21 by Barrhead leather
I have used Parcel Monkey to send a parcel internationally. Instead of being delivered, the parcel returned to me after 2 weeks. I will not use this company again.
10/05/21 by Irena
Very easy and perfect to sort
10/05/21 by J pitman
Simple transaction for sending a return parcel back to Germany
10/05/21 by Richard Ward
Delivery arrived too quick with in 48 hours which I was actually expecting in 3 to 5 days.
10/05/21 by Customer
Fantastic service was delivered really quickly without any problems at all , will use service again thank you
09/05/21 by Maureen Fortune
PLEASE BEWARE OF USING THIS COMPANY!!! PLEASE BEWARE OF USING THIS COMPANY!!!! USE DPD INSTEAD or Deal with the companys direct they are advertising. It is important you dont use a third party.. If you have any issues there only contact is email and no direct telephone number.. Very hard to resolve any problems!!! Ive only used them once and Ill never use again... DONT MAKE THE SAME MISTAKE AS I DID!! They collected my item to take back to manufacture and the item In question was damaged so the manufacture wouldnt expect it back.. Ive tried to resolve the matter with parcel monkey due to paying the extra for insurance cover as it was quite expensive.. They have refused to reimburse me for my losses and Im in the process of taking the matter further.. we have a thing called consumer rights act and they had a duty of skill and care when taking and handing the item.. They have not complyed with the law at all!! Due to not being happy with the resolution Ive asked to see there ADR scheme which means a third party comes in to play to make sure I get the right resolution.. Ever company should have this in place!!!! They have ignored all this and now disposed of the item so Ive lost everything... I cant stress to you all enough, PLEASE DONT use these and fall into the same situation as I did.. And just to add, Im not surprised its was damaged when I stated its was 40kg and one person came to collect.. we all know HSE recommend 25kg per person in manual handing so the putting there deliver drivers at risk of injury.. Im not interested in your reply on the review.. Ive spoke to your customer service and not happy with the out come!!! So your feed back is meaningless and doesnt change a think if I contact though my parcel monkey account .. so dont try and fool people as if your happy to resolve the issue..
09/05/21 by darren atkinson
I shipped a package from the UK to Portugal. When I booked and filled in all the information about the contents of the package, there was no mention to the fact that de package would be stopped in another country (France) and that this would mean that I would have to pay an absurd amount (around 175€) so that they would allow the box to continue its journey. The package contained only personal items, clothes and a book, why would someone have to pay taxes over personal items? There are direct flights between the UK and Portugal, why was the package in France? It doesn’t make any sense. In the end I could choose between paying the absurd fee or return the box back to the sender, which I did, but of course lost the amount I had payed to ship it in the first place.
09/05/21 by Customer
Excellent services very helpful, very satisfied with the services, this is very honest review iam more then happy to recommend them.
09/05/21 by Customer
Everything was perfect from collection to delivery and tracking information including the reasonable postal costs
09/05/21 by Robert Nowell
Great service highly recommended 5 star
09/05/21 by Barry Mansfield
Great, easy to use service. Thrilled to have discovered you.
09/05/21 by Mrs. Hodson
Orders picked up friday fresh bait paid for next day delivery and it didnt turn up Courier picked up 1 and parcelforce picked up the other one neither have arrived ????
09/05/21 by Lee Williams
Really excellent service and notified of progress throughout.
09/05/21 by Chris Litton
I booked through parcel monkey and it was almost half the price it would have been to book with Royal Mail directly great service
09/05/21 by Steven Richford
Always seamless efficient and value for money! Tracking feature is so valuable!!
09/05/21 by Ciaran Headley
Easy to use website
09/05/21 by Customer
I had engaged parcel monkey to collect and deliver an item that had to be returned to seller . They contacted us to say that our parcel could not be delivered for an unknown reason and had to be disposed of . Because we hadn’t taken insurance , that was basically it . Asked what had happened and that we weren’t happy and wanted our goods returned and again, that’s it , and if we want to appeal it , there’s the link , carry on ! . Absolutely terrible service , when it goes well it’s all good but if there’s a problem, they just fob you off , please avoid using them and pay slightly more for better service . And when parcel monkeys marketing team read this , yes please contact me for further feedback .
09/05/21 by john flavin
Scammers!!!!!
09/05/21 by Kamil Kierzek
This was excellent experience for sending parcel through parcel force which was much cheaper and of course five star for quick delivery.
08/05/21 by Mrs Hafeez
Great thanks...
08/05/21 by Andy
Very easy to arrange collection and make the payment. Collected within the time frame, very good.
08/05/21 by Customer
Always used parcel monkey good service
08/05/21 by Customer
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