We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,639 reviews.
Fantastic service from pickup at home to delivery in Australia. Wouldn’t use anyone else. Five star service
22/05/21 by Lisa
Excellent service easy to use and collected and delivered on time will definitely use again
22/05/21 by lynne ward
Great faster than fast
22/05/21 by david lishman
Easy and cheap! Absolutely no complaints
22/05/21 by connaugh
99% Of households do not have laser scales which can weigh a parcel to 0.3kg I am disappointed you dont leave your customers a leeway of +/- 0.5kg. I doubt very much if the 0.3kg had have been in my favour you wouldnt have credited me £6.69p (All future customers beware). This isnt a fair way to treat a new customer. Dear Sir/Madam, Following information provided by our courier partner Parcelforce we have made an additional charge of £6.69. to the credit/debit card you most recently used for purchasing shipping from Parcel Monkey. The information provided when the order was created declared a nominal weight of 3.00kg made up of 1 box: 50x30x10cm @ 3kg When weighed, laser scanned for precise measurement and volumetrically calculated by the carrier, they have informed us that the correct billing weight was in fact 3.30kg. As we are charged for each kg handled by our courier partners, we have no alternative but to take this additional payment, as was specified and agreed to at the time of booking. You can download an invoice for this charge using the link below: Kind Regards, The Parcel Monkey Team
22/05/21 by Michael Moane
Unbelievable but true, my 27 kilogramme package couriered by Parcel Force, but booked through Parcel Monkey, cost UNDER A QUARTER of what I would have paid had I gone directly to Parce Force - just under £12 as opposed to just over £48. This was exceptional, as usually the cost is roughly a third.
22/05/21 by Kevin Wheelan
Everything was simple, the price was good and the parcel arrived as expected. What more could one ask for?
22/05/21 by Rupert Humphrey
Pick up and delivery all well done and on time, would have given 5 stars but felt the cost was a tad dear
22/05/21 by James Andrew Wood
Booked online with ease and I was give enough options to decide which company I wanted to use.
Great service, I was kept up to date as to where my parcel was throughout its journey.
22/05/21 by Mel
Bad communication
22/05/21 by Customer
Always excellent even when theres a problem.
22/05/21 by Mrs Wendy Bates
Fantastic service
22/05/21 by Customer
Excellent reliable service thankyou.
21/05/21 by customer
I always use parcel monkey when sending parcels to friends and family, its so easy to use the website, great range of choice and competitive prices. Easy printable labels if needed and all the information you need about collection or where to drop off, delivery, and tracking etc. The parcels have always arrived safely. I definitely recommend Parcel Monkey .
21/05/21 by Lynda
Good on line instructions and collected on time. Do not yet know if it has arrived.
21/05/21 by Jennifer
The only issue I had was the allocation of items specified in the packing list/customs declaration between multiple boxes... which was automated and unable to be overided. i.e. I had 14 x item 1, 30 x item 2, and 25 item 3. Since they were the same "item" in terms of customs declaration, they were grouped together in that list. However, when allocated to the 6 different parcels, I was unable to separate them out into the correct number per package, which led to incorrect weight assignments per package and incorrect itemisation per package. (i.e. package 1 listed 11 of item 1, package 2 listed 3 of item 1 and 8 of item 2, etc.) This was very confusing a quite concerning for me considering this was my first international shipping post Brexit.
21/05/21 by J Prendergast
Easy simple process to book a shipment overseas! Fast and professional service!
21/05/21 by Mr Scott Laddiman
This was the first time I used this service. I couldnt believe how simple it was and how cheap. Well done.
21/05/21 by Joanne
Never collected parcel. Was a urgent collection that was cheap. Do not recommend. Refund takes 3-5 days????????
21/05/21 by Andrew
Booked, collected, delivered. Labels available to print if you want to, provided if if you dont. Tracking accurate. Not much else to say really.
21/05/21 by Nigel Lowe
Picked up on time .. all good no problems!
21/05/21 by Peter Bounds
Easy to use platform - made my life quick and easy just how I like it
21/05/21 by robert eddy
Fast, efficient and easy to use
21/05/21 by Mrs Davidson
Excellent service delivery was made on time hope to use this service again
21/05/21 by Rachel Collis
Very good service
21/05/21 by Husain
Easy to do return parcel on web site and easy to use . They came for parcel when they said .,I will be using parcel monkey again and telling my friends about the company
21/05/21 by l little
Quick and reliable
21/05/21 by Customer
Service as promised ....no problems
21/05/21 by Angela Hughes
All perfect good service
21/05/21 by Melisa Zahir
Cheap postage for heavier items. Collected on time and delivered next day. Great service.
21/05/21 by Customer
Great service - fast and efficient
21/05/21 by Christian Baines
Quick and safe
Thank you
21/05/21 by Mo Farah
Very easy and smooth experience from start to finish.
21/05/21 by Chris
The delivery had to be organised three times.
21/05/21 by Customer
Used parcel monkey 4 times now, I just printed label out at home they picked up from my address corresponded well when it was going to reach the delivery address couldn’t fault them and not expensive.
21/05/21 by Todd Clark
Easy way to source best prices
21/05/21 by Bob
Shocking and liars My parcel was absolutely smashed do not use this company
21/05/21 by mark baker
Great service easy to use and very efficient
21/05/21 by Gibson Gibson
Courier didn’t turn up on first collection and you get minimal tracking info. Cheaper than booking direct although it does have it downfalls.
20/05/21 by Dewi Williams
always reliable and on time
20/05/21 by Customer
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