We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,639 reviews.
I posted parcel on the 8th of May the delivery was 4-5 days. We’re now on the 18th of May and it has still not arrived. The Birthday is today so havent even got there cards in time Very disappointed
18/05/21 by Customer
Good value for money
18/05/21 by Kuda
my package was delayed more than one week, ended up paying lots of money to store my large parcel because the recipient left the address. Customer service didnt respond to my query on time. poor customer service
18/05/21 by RS
Reliable company
18/05/21 by JB
Excellent service. Quick and efficient and very competitive prices.
18/05/21 by Lesley Clark
The parcel was picked up as arranged. All went very well and efficiently. Will definitely use again.
18/05/21 by Customer
Excellent and will use again!
18/05/21 by Anisah Hasan
Great service, beautiful packing, well done, thank you
18/05/21 by stringy
Online was half the price they quoted me at the post office.
18/05/21 by Margaret Earey
All good, very good prices, easy to use and within minutes I was emailed the Parcelforce label and correct customs document for France, the new arrangements following Brexit.
18/05/21 by JW
Good service all round
18/05/21 by Customer
Arrived safely at the destination within the time given. Couldnt ask for more.
18/05/21 by Customer
great to be able to find the best price and courier for the job, easy to use
18/05/21 by Bridget Whitehead
Very easy booking system and good prices. Reassured by simple insurance upgrades and also tracking and signature on delivery
Simple but very effective processes - thank you
18/05/21 by Nicky
All went very well.
18/05/21 by Juliette
I couldnt be more satisfied with the service. Relatively cheap and next day delivery
18/05/21 by RT
Organisation was easy, however goods damaged on arrival despite extensive packaging. Clearly goods must have been poorly handled.
18/05/21 by Surfer Soph
Really bad experience with their customer service reps after a parcel was returned to us by no fault of our own. And they made us PAY to get the parcel back. Awful company. Wont ever be using them again.
18/05/21 by Kiki
Using Parcel monkey is no problem at all. Would thoroughly recommend using Parcel monkey
18/05/21 by Mr Stephen
Parcel Monkey are a complete sham! If your parcel isnt successfully delivered instead of returning the parcel back to you (the sender address) They divert it to an unknown address in Southampton then ask you to pay to send it back to your address!??? or they will dispose of it... CRAZY! What a scam! Why not just be a decent provider and send it back to the sender. This is blackmail. PM9444233 Get back to me Parcel monkey!
18/05/21 by Marcus Wells
Excellent service as usual
18/05/21 by Mr. Joseph Nimmo
HAD TO TAKE THIS TO THE DEPOT MYSELF AS IT NEVER GOT COLLECTED!
18/05/21 by louise berry
Overpriced and no communication from the courier company on the other end.If if waited a week my cost would’ve been nearly halved!
18/05/21 by genevieve booysen
Parcelforce somehow managed to badly smashed up my well protected iMac. Were talking shatters here, not a little bump. They direct complaints to Parcel Monkey, through whom I bought the service. Parcel monkey, despite seeing photos, dont want to know, casually think its fine and give me copy & paste phrases basically saying tough... bye.
18/05/21 by Jamie
All good, easy to use web site. I have send 2 time to Netherlands and its all been good. It has been delivered for 1 week.
18/05/21 by Vincent Arolski
I don’t even want to give this company a star. We are a furnishing company and we have been trialing different pallet companies to see which one is the best and quickest. So we gave this company a chance. Cooked two large authentic wooden tables on a next day palletised delivery. Did the item arrive the next day? NOPE! It arrived to my customer over 2 weeks after collection! So in this time we kept chasing customer service because the tracking numbers did not work and the pallet company they used (dx) wouldn’t let us track on a parcel monkey tracking number either. So after 3 weeks of chasing, even my customer chased the pallet company to check and was told that pallets disappear very often and it’s a normal thing with them.... they wouldn’t allow me to take it to claims as a missing pallet, then FINALLY my customer receives his tables to find the delivery driver couldnt get the pallet off of his van! so unstrapped it!!!!!! damaged the tables lifting them off the pallet! i have beeb in touch with the claims department and because i couldnt produce them with an image of the packaging (which their collection guy had) they will not let me claim for the damaged items and my conoany has lots a LOT of money due to this. DO NOT RECOMMEND
18/05/21 by Chloe Harvey
Excellent pricing and simple process. Recommended
18/05/21 by Customer
Very good service I book on here all the time will use again and again very trustworthy
18/05/21 by Customer
- Always the best Rates for Postage.
- Easy drop-off at Post Office.
- Fast and efficient Service.
- I have now given up on "myHermes" (hopeless!) and now use Parcel Monkey for every local and overseas Shipment.
- Im VERY HAPPY with Parcel Monkey!
18/05/21 by XXX
My go to parcel delivery site. Highly recommended.
17/05/21 by Customer
My parcel was collected on time and delivered the next day very good price
17/05/21 by Mrs Elaine Richardson
I rate this site the same as all of them . I don’t like going all the way through process of booking, and then at the very end being told the parcel is to big or heavy or both . This should be done at the point of answering those questions which is done at the very beginning. Also found it hard to get questions answered.
17/05/21 by Elizabeth
Excellent service and prices especially for Parcel Force. Will be my first stop next time I send a parcel.
17/05/21 by Steve M
God value with cheaper price.
They delivered my parcel quite and safely.
Highly recommended and I would like to use it again.
17/05/21 by Wen
Prefect price, prefect service
17/05/21 by Aron
Disappointed as the parcel was not collected on the day it was booked for and I had specifically waited in all day for the collection. It took a week to be delivered, yet I had paid for 48hr service. As the parcel was not collected on the day specified, I’m guessing it was then given a different tracking number - which I was not aware of to be able to keep the eBay buyer up to date on its progress. When I did manage to find the different tracking number in my account it said it had been delivered but the buyer has since suggested he didn’t receive it? I have sent the tracking info via eBay to confirm it was delivered and signed for - and I haven’t heard back from them yet so I’m really hoping they did actually receive it or else it may lead to an EBay dispute. So on the whole it was a disappointing experience, which is a shame as I have used PM several times in the past with no problems whatsoever.
17/05/21 by Customer
Excellent services and very very good communication. Thank you so much.
My parcel was collected as scheduled and delivered in a good time as promised.
Customers service agents were unswerving my questions instantly and they resolved a little tracking problem caused by the sender of my parcel quickly.
Thank you again.
17/05/21 by Hicham Hachimi
We were charged an additional £25 after our parcel was deemed to be over weight and over sized. Our parcel was c5KG, the manufacturer lists the item as 4.8KG, and then you make an allowance for the packaging. On top of this, we were told our parcel was 1.2m long - the manufacturers spec shows this as 80x80 and 10cm deep. They also claimed the parcel weighed 35KG - If they’d have said 6/7KG I would have been fine, but an extra 30KG - no way! After being charged an additional £25 out of the blue, we sent all of this information to Parcel Monkey and appealed the additional charges. They asked us to send a photo of the parcel, with the label on it, next to a tape measure - who even does that?! We are now going through our bank and initiating a charge back. The onus is on you, Parcel Monkey, to prove that our parcel was out of spec, and that you have the right to our money.
17/05/21 by Adam Poole
The whole process was smooth and hassle-free - thanks.
17/05/21 by Shar
Easy to use website which provides a wide range of options and prices. Will definitely use them again.
17/05/21 by Yvonne Archibald
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