We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,391 reviews.
A birthday present parcel arrived on time as promised. England to Israel can take weeks, this one took 7 days. Thank you.
06/05/21 by Mr Eric Salem
This was a quick and easy service, cost much less than I have been paying, the parcel recipient in Japan was kept informed of the tracking throughout which was great as we have lost things in the past.
Will be using this site for all my parcels both at home and abroad in the future.
06/05/21 by Customer
Everything worked as it should, 24 hour delivery!
06/05/21 by David Perkins
super reliable, as always
06/05/21 by Customer Nice old cases.
They delivered but then claim parcel is overweight and charged extra. When I sent them copies of the documents attached to the parcel from the other end proving it was not overweight they say it was oversize. I then had to get the receiver to take photos of all box dimensions with a tape measure. Still they didnt give e me the refund and they keep giving me same message that they are waiting for response from the courier for week after week of me chasing. I call this THEFT or FRAUD. It honestly seems like a scam and they think most people will give up and accept the overcharge as it is a huge pain to get all the proof from the receiver to confirm the dimensions and weight. 6 months on and they still fob me off with a variety of responses that they will sort it by end of the week, on 48 hours or soon. THIS IS FRAUD
05/05/21 by Jonny G (Jonny G)
Brilliant did the job at reasonable price,
05/05/21 by Nicola
Fantastic service and price!
05/05/21 by Rebecca Hall
My parcel got there exactly when they said it would and in perfect condition! I will definitely send more! Thank you guys!
05/05/21 by Customer
Excellent service
05/05/21 by Mr. Joseph Nimmo
Excellent service, picked up as arranged, awaiting delivery in usa
05/05/21 by Mr Wainwright
2nd time I’ve used this service sending parcel to France .
Easy to fill in the export customs documents.
By far the most competitive price sent by parcel force but booked through parcel monkey. Dropped off no problem at the local post office . Takes a bit longer now we not in the EU , 7 days as opposed to 3 before Brexit but that’s the French for you !
Definitely recommend and will be using again
05/05/21 by Lee shackleton
Really user friendly and cheaper than most
05/05/21 by Si F
Always use parcel monkey. Sure is very ready to use and they work alongside to couriers. Never fail to deliver excellent service
05/05/21 by Corinne Trotman
Dreadful all the couriers they use dont care, its that simple, they seem to break half the items that you send and its not even worth trying to claim, you wont get a refund, parcel monkey only care about taking your money.
05/05/21 by Mark Wheeler
great service
05/05/21 by Paul Manuel
GREAT EVERY TIME (so far so good)
05/05/21 by richard camm
Problem with the address. Awkward one as its a company on the ground floor with flats above. Anyhow, having retracked it and sent for redelivery, its being delivered tomorrow. ParcelForce have also been in contact with my customer, so fingers crossed the parcel will be delivered correctly tomorrow.
05/05/21 by WEAR4WORK LTD
A good comparison site.
05/05/21 by Mr Robert Buchan
Have used Parcel Monkey on several ocassions & have always been satisfied
05/05/21 by Brenda Lambert
The service was spotless. You did everything on time and my parcel reached safely. Really happy about your service.
05/05/21 by HAWAH
Posting Parcel and notification excellent but delivery times to Australia much longer than suggested.Covid related delays I expect .
05/05/21 by Fizz 47
So easy to book online and cheaper than ParcelForce, printed the label and dropped at Post Office; parcel arrived overseas in 7 days as expected.
05/05/21 by Gail
Excellent service and very reasonable prices for delivery do not hesitate to use parcel monkey second time I have used would highly recommend.
05/05/21 by susan
Collected a parcel for return within a day of booking.
04/05/21 by K Warner
Quick and easy. Straight forward service and great value.
04/05/21 by Norway Stag
Ordered, collected and delivered as stated. Great service and great communication.
04/05/21 by David Hopkins
Collected and delivered on time. Good service.
04/05/21 by Customer
Had to get a big and heavy package (25kg) to my son.
Checked around the various carrier sites and there were some incredibly high prices. Parcel Monkey did it for less than £20 including insurance; couldn’t ask for more.
04/05/21 by John Ward
DO NOT USE THIS SITE! It is cheaper than regular carriers like UPS, FEDEX because they use third party couriers which youve never heard about and you cannot track the packages along the way. Ive sent a pacjage from USA to Poland on 2/26/21 and even today I have no updates to where my package is, todays date is 5/4/21! Its been 2.5 months and my package is gone, I sent very expensive parts worth $1500 and now I dont even know where it is or if it will ever be delivered! Pay extra and ship with KNOWN COURIERS, SAVE YOURSELF THE WORRY, TRUST ME! They say 5-10 business days for delivery when you book online, what a bunch of BS! I will never use this site again or recommend it to anyone!
04/05/21 by Agnes
Great simple service.
04/05/21 by Dom
First time user. Quite impressed with the service. Parcel Force quite expensive but we were refunded by the receiver anyway.
04/05/21 by Colin
Simple straightforward process, just what I needed
04/05/21 by Customer
Service easy to use. No issues. Great.
04/05/21 by Alison Hobbs
I paid the additional insurance fee to Parcel Monkey, the parcel arrived damaged by the chosen courier. Parcel Monkey are impossible to contact, there is no customer services phone number, the live chat doesnt work and they only respond to emails when they are trying to reject the claim. I have provided all the evidence required and now they are ignoring me and my claim. They owe me over £250. Avoid this company.
04/05/21 by customer
All good, no problems.
04/05/21 by Customer
I posted two parcels on the same day, for the same cost £13.00 each, to the same address in Berlin. I loved the idea of a 5 day turnaround for postage. Parcel one arrived - great stuff. Parcel two I was told by Parcel Monkey that the person delivering said the address did not exist. I asked if the person who delivered parcel one could do the same for parcel two - but I was told no. I am now waiting for parcel number 2 to be returned to me here in the UK. And I will try someone else to post it for me. I do hope to get my money back too!
04/05/21 by Joni Stoker
Parcel monkey is a very good service. Almost everything is taken care of. Being forced to add a phone number is not great because customers often do not give it. Amazon does not release phone numbers so I always have to add my own, which is not ideal. This needs to be looked at.
04/05/21 by Ken Trethewey
Parcel Monkey again provided a very useful and complete service at a competitive price.
04/05/21 by Mr David Wood
Good service
04/05/21 by Anita Simpson
I sent a parcel to Spain apparently it should be in there in 7 days however it never arrived to the recipient,he has to pay custom even though the parcel wasnt delivered. I had to wait 2 months and pay again to get the parcel back.
04/05/21 by cesar augusto ramirez
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