We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,391 reviews.
We have used parcel monkey on lots of occasions in the last 2 years to send to my daughter in France . The service is always excellent , and competitively priced .
14/05/21 by John Barker
All good. Thanks.
14/05/21 by David
Efficient and quick delivery
14/05/21 by Stuart Davies
I have used Parcel Monkey a few times and have always been impressed with the service.
When a parcel was lost in transit (not their fault) PM sorted the problem out quickly without any fuss.
I would recommend using them every time you need to send any parcels.
14/05/21 by David Burden
Amazing service very fast form the uk to Spain posted Friday arrived on Tuesday , brilliant
14/05/21 by Eleanor Mckinnon
Typical middleman that doesnt care about the complete failure of their subcontractors messing up other businesses deliveries. I wish they would take some responsibility but no... nothings ever their fault. Useless.
14/05/21 by paul higgs
Jag the so called claims expert, has ****** us about for months asking for the same pictures again again and again, this firm are nothing but a internet con artist, you pay extra insurance, and get fob off,even with the video of the driver slaming parcel to the floir and hearing it smash..not enough evidence... f u jag
14/05/21 by KEVIN.DESFORD
Easy to use and effective. Backed up by excellent service from Royal Mail Parcelforce
14/05/21 by Roger
Great service
Prices are great
13/05/21 by Rosalyn
Really easy, clear to use service.
13/05/21 by Gregor 31
Absolute ****. Got charged an extra £52.60. Will never use again.
13/05/21 by claire wiggins
Fast and easy and great price .
13/05/21 by David Simpson
I would minus stars if I could!! They lost £100s worth of shipment and the customer services have been absolutely appalling. No feedback or support in relation to lost shipment. Been chasing status/feedback since February, and keep getting robotic response "will chase courier". Better paying extra and going direct with courier.
13/05/21 by A K
Quick service .
13/05/21 by LYDIA MORRISON
Used their service on a few occasions and every time my parcel is delivered hassle free.
13/05/21 by Customer
Good price. Efficient: would definitely recommend.
13/05/21 by Mrs K Reynolds
Excellent service
13/05/21 by Gary Cox
Great - simple and efficient online service , and price much better than in the post office !
13/05/21 by Customer
Parcel took 5 days to arrive
13/05/21 by Customer
Muito bom trabalho
13/05/21 by Alex
Tracked all the way, an update everyday
Good cheap prices for amount sent
Ive been using Parcel Monkey for >5 years and never disappoints.
13/05/21 by Customer PRI
worked well, convenient and competitive pricing
13/05/21 by Customer
Shocking. Between parcel monkey and DX couriers the service has been rotten. First my parcel was taken of a pallet that I paid for. It was a parcel that had to be kept upright. It showed up on its side and the customer refused it. After that the customer service from both company’s was shocking. It took me a month to get the parcel back. Avoid at all costs.
13/05/21 by James
Generally, the best price for delivery and the couriers always show up when expected and the delivery usually shows up on the day it should. The only problem I have is that on the occasion where something has arrived damaged they are extremely difficult to claim from. Lots of hoops, emails, photos and arguing and you dont always get a good result. But Ive never found a parcel company that doesnt do this or worse. At least you can get ahold of someone on chat when you need to instead of sitting in a call queue. Problems seem to be extremely rare, so Ive continued to use them for now.
13/05/21 by Andrea
Always great service - never use anyone else for all my business needs!
13/05/21 by Customer
Good service.
13/05/21 by Happy Customer
Used Parcel Monkey a number of times and they have never let me down.
13/05/21 by Jonny Hay
First time used received great service
13/05/21 by Customer
Very fast delivery, made it in time for my Eid Gifts for my mum during the Pandemic. Thank you.
13/05/21 by Giang
Sent a large box of old pc games to sweden and the entire process was made significantly easier by parcel monkey, breaking down the headache of customs terminology into a readable format. Great service.
12/05/21 by Customer
Website easy to use, process well explained (labels etc), pickup and delivery went to plan. Very satisfied.
12/05/21 by L James
Package pick up next and and delivered in Italy next day. Excellent service.
12/05/21 by Graeme
Good price delivered on time
12/05/21 by robert maughan
Good prices definitely cheaper than going to the post office
12/05/21 by Adam Jenkins
I paid for 3 day express delivery and it is now due to arrive on Friday, 7 days later.
12/05/21 by Annette
So far I have used them for parcels to USA, Australia, Switzerland...no issues at all.
easy to use and you can know what you are buying insurance wise before you buy.
Super helpful with their communications too..
Great prices !!
12/05/21 by Mr Steve Hillary
Simple and effiecient service, thank you
12/05/21 by Customer
Found me the best price and got the big, heavy parcel delivered. My recipient was very happy so must have arrived in good order.
12/05/21 by Nigel Percy
Very good service, came quickly and communicated well when they found the recipient not in. One star less as I was given the impression they might charge me extra for the recipient not being there!
12/05/21 by Customer
Brilliant service, parcel to Australia arrived swiftly and safe.
12/05/21 by Customer
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