We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,635 reviews.
Million miles better than Royal Mail. But you do need a printer and price depends on the size of the object (obviously) but a centimetre makes all the difference!
29/05/21 by customer
Conflicting information on website and tracking. Website states that parcel has arrived and tracking states that parcel hasn’t moved for 4 days. Very confusing.???? Have used parcel monkey previously and found the service excellent????
29/05/21 by Susan
Good yah will use again
29/05/21 by yoda
I love Parcel Monkey and now use it for all my parcels. Its so easy to compare services and prices. You can compare collection or drop-off services, as well as choosing to print the label yourself or a service where the labels are printed for you. Super simple.
29/05/21 by S Reece
I am very impress with the service. From collecting to the delivery to the other end. Parcel monkey has improved my friend and family birthday and Christmas with delivering their goodies in time.. thank you ???? and your staff for a great service
29/05/21 by Rita Labiche-Robinson
Excellent service
29/05/21 by Elena Putley
Excellent. Sent a large parcel for £20 less than the post office charge - and they picked it up from the house! Booked online, it was collected the next morning and delivered 2 days later. Highly recommend
29/05/21 by Liz
Sending my parcel to Spain ( including filling the custom declaration form ) was easy thanks to the guidance offered.
Tracking was available.
Delivery arrived on time as promised.
29/05/21 by Customer
Easy to use and reasonable prices
29/05/21 by Leora Semp,e-Morris
Super excellent
28/05/21 by sabah latif
I love parcelmonkey. I used them 3 times and never had a problem
28/05/21 by OZGE
Spot on very easy
28/05/21 by Mark
Excellent help again and fast!
28/05/21 by Mrs Wendy Bates
Quick and easy service to use
28/05/21 by Mrs Sarah Rhodes
Sent a package to France which was quite heavy, but got a great price and delivered within a week by ParcelForce :)
28/05/21 by Steve C
Website generally easy to use and good number of options for sending the package. Clear instructions re the need to fill in and attach the customs form. Tracking via their site is good.
Only minor comment ;it is frustrating that website will not allow symbols like # in the address. The parcel recipient in Singapore keeps getting admonished by the delivery company there for not including it . As such symbols are common in the far East it would help.
28/05/21 by Janice Bardwell
The service offering you provide is good however you didn’t send me the labels and I had my shipment delayed by 3 days as you refused to deliver over the weekend
28/05/21 by Customer
So easy and great price.
28/05/21 by Chris Tennant
Easy to use
Good tracking
Good local drop off options
28/05/21 by Norm
i use parcel monkey all the time generally with no issues ,on the occasions when there is a problem it is falling short on customer support from the point of view there is no telephone support or live chat so the response is not quick enough
28/05/21 by pch classic and vintage parts
Collected on time and delivered the next day. Cheaper than Royal Mail
Will use again
28/05/21 by Rob Crew
Watch out for those extra charges !
28/05/21 by Gary
I was so disappointed; used recently to send a parcel to Europe. Competitive pricing - until I realised they double billed me. Contacted customer service who have done nothing at all. Do not use as there is no customer care if anything goes wrong.
28/05/21 by Kate
It was okay yes ok
27/05/21 by CA
Parcel was picked up and delivered as quoted
27/05/21 by Cathie c
Excellent service! Parcel arrived in Australia in just one week, so quick!
27/05/21 by Linda Forman
A parcel sent to Brunei took only 5 days at a very reasonable price. Booked on Sunday evening and collected 10am Monday. Excellent
27/05/21 by John Collins
Excellent products and service, every time
27/05/21 by Nitin Patil
Very good service. Parcel delivered to the right place and on time. Thank you will definitely use parcel monkey again whenever needed
27/05/21 by Christine Jamison
Always gets the job done
27/05/21 by Customer
As usual as usual as usual
27/05/21 by P Richardson
Really good service, the reason I gave 4 stars was that they advised the courier would cost £9.99 and by the time I had got to the end it actually cost £20, twice the price by that time I couldnt be bothered to start all over again.
27/05/21 by Ian Gooding
perfect like always
27/05/21 by Customer
Everything went fine posting parcel of books to US. Printed off documentation and tikka along the road to post office.
Delivery time was 3- 4 days but now over a week later they are still in New York
According to tracking info. Not even left the depot for Texas yet.
Last time I sent books to US they arrived in 3 - 4 days.
27/05/21 by Customer
Pick up didnt happen at the organised time. I had to call the company directly to organise it and they told me Parcel monkey didnt pass on the details. Thankfully resolved quickly and managed to get everything sorted.
27/05/21 by Bee Kalo
Good service all round easy to use
27/05/21 by Customer
very easy to use. and very efficient.
26/05/21 by fred
very good service. Reasonable rates
26/05/21 by Raz
My experience with the last two parcels I have sent has been very good. I will use Parcel Monkey again.
26/05/21 by Mr Julian Marsh
Having used Parcelmonkey for several parcels overseas. They are very reliable and feedback is immediate. I can highly recommend their service and will use them again.
26/05/21 by Josephine Mcmanus
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