We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
appalling
03/01/11
Parcel delayed due to bad weather - understandable. Would have appreciated being contacted, otherwise good.
03/01/11
Very pleased with a excellent service!! thank you.
03/01/11
No comment left by this customer.
03/01/11
The courier did not come - at all ! I have emailed and telephoned without response. I had to take the parcel myself at great inconvenience.
03/01/11
No comment left by this customer.
03/01/11
The idea of the service is amazing and we will definitely use you again, didn't need next day delivery luckily as the snow prevented that.
03/01/11
No comment left by this customer.
03/01/11
Use your company whenever I have a parcel to send, excellent automated service, the driver that collects is so polite & helpful
03/01/11
I will use your Company again.Thanks.
03/01/11
parcel picked up and delivered with no problem. with that type of service ill choose parcel monkey over any other courier service
03/01/11
No comment left by this customer.
02/01/11
I have been waiting for a parcel to be picked up since Dec 26th! 3rd time in a row the pickup has not happened
02/01/11
bit confused - parcel monkey 'automatically' cancelled order without consulting me first - so parcel never collected! Refund given instead!
02/01/11
excellent service, parcel collected despite horrendous weather conditions, delivered safely - thank you :)
01/01/11
could not pick up on 29th-31st December
01/01/11
even though the weather was against you your service was great and i have recommended you to all my friends thanx
01/01/11
The parcel was not collected so I have requested a refund and am awaiting notification it has been done.
01/01/11
Shocking communication
01/01/11
next day delivery took 14 days ! very poor service !
01/01/11
Courier are Unbelievably bad.Same day collection booked 22/12 for next day delivery Actual delivery 31/12. What can we tell our customers?
01/01/11
Delivered two days late, but considering the snow chaos, not too bad.
31/12/10
No comment left by this customer.
31/12/10
Excellent service
31/12/10
No comment left by this customer.
31/12/10
No comment left by this customer.
31/12/10
get a customer service dept (with phones)
31/12/10
Excellent Service, collected item next day as promised and delivered quickly. Excellent value for money service. Will definitely use again
31/12/10
No comment left by this customer.
31/12/10
Would be useful if you could stay logged in to your account on the Parcelmonkey website.
31/12/10
great service - many thanks
31/12/10
No comment left by this customer.
31/12/10
I have two parcels -neither of which have arrived. Courier arent answering calls/emails and didn't deliver after saying wait in all day
31/12/10
Didn't make next day delivery; but considering the weather conditions it was great that my parcel made it in time for Xmas! Would use again.
31/12/10
Over a week late and still hasn't arrived. No communications from any company. Disgusting.
31/12/10
Good service this time - Happy customer and fast nextday delivery - Hope it continues
30/12/10
Collection booked on 20th Dec,not collected at all must arrange interlink(any problems with ).Send email with refund request,no response.SAD
30/12/10
No comment left by this customer.
30/12/10
I still have one of the parcels here and one parcel is lost in your system. This has let me ebay shop down this time.
30/12/10
very good no messing about thanks
30/12/10
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