We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Service was fantastic, no problems at all - picked up Thursday in UK and delivered Monday midday in France - would recomend your service
04/01/11
This was my first time using your site, or even this service. extremely pleased, how smooth the whole process is, will be using again.
04/01/11
No comment left by this customer.
04/01/11
Always easy to deal with. I had a problem with one collection and PM were efficient in resolving the problem
04/01/11
PLEASE IGNORE FEEDBACK PARCEL BEING PICKED UP NOW 4.10 PM ON 4.1.11
04/01/11
no problems
04/01/11
No comment left by this customer.
04/01/11
very good
04/01/11
When parcels arrive service is great when there is a delay getting hold of you guys is a nightmare. CS Phone number would handle this quicke
04/01/11
No comment left by this customer.
04/01/11
I appreciate the weather has had an effect but 7 days instead of next day delivery is very disappointing
04/01/11
When passing on DHL's extra charges, please let us know how DHL have calculated them, as I know my weighing and measuring were accurate.
04/01/11
Very fast very efficient, helpful agent,what more can I say, and for a reasonable price.
04/01/11
No comment left by this customer.
04/01/11
I understand due to weather conditions this was not collected but it is still here 14 days later and no reply to emails. VERY POOR
04/01/11
the gentleman who collected my parcel was very friendly and professional, and the prices were brilliant.
04/01/11
Should have been del'd 20.12.10 to central London but not del'd until 29.12.10. Very poor service AGAIN!
04/01/11
Pathetic. No Collection. Support ticket submitted and no response nearly a week later. No number to call. Woefull!
04/01/11
It was not next day delivery as promised or as paid for. Even with snow, it took a week to arrive at destination. Thurs 30th....
04/01/11
Great, good communications, prompt collection and delivery, can't fault
04/01/11
The parcel has not yet arrived and can not be traced online!!!
04/01/11
No comment left by this customer.
04/01/11
Get a phone number
04/01/11
No comment left by this customer.
04/01/11
No comment left by this customer.
04/01/11
No comment left by this customer.
04/01/11
No comment left by this customer.
04/01/11
Again very good
03/01/11
It would be good if the label could be available quicker on line (ideally at the time of booking). Otherwise, great
03/01/11
GOOD SERVICES
03/01/11
i stil need a refund for my parcel!
03/01/11
Fantastic service, unbeatable!
03/01/11
fast service
03/01/11
Not your fault but the parcel was delayed for 24 hours. I realise its the festive season and the weather has caused delays
03/01/11
Smooth and efficient service.
03/01/11
I paid for overnight delivery and the parcel will not be delivered till THURSDAY, 8 days! VERY BAD SERVICE
03/01/11
Items not collected on due date, no contact, no wiser.
03/01/11
i'm still waiting for my parcel to be collected its been a week ! i'm well upset
03/01/11
The parcel was supposed to be delivered on 24th December; it eventually had to be collected on the 29th December after 2 failed deliveries.
03/01/11
happy with service
03/01/11
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