We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,670 reviews.
Excellent service, came earlier than planned but that was just a bonus!
14/12/10
we are still waiting for the courier to collect our parcel, im extremley dissapointed with the service, plz collect and deliver asap
14/12/10
more character space for deliveries would be good and a space for vendors pickup place as well would be handy, regards Shaun Allan
14/12/10
Excellent job, thank you
14/12/10
Access to addresses via post code (as Parcelforce) would be good otherwise can't fault you
14/12/10
My first experience with parcel monkey is not good- one customer still waiting for his delivery after nearly two weeks!!
14/12/10
Better customer support maybe have telephone number to ring. Weather coundtions are fine where i am so there should have been no problem
14/12/10
delayed delivery more info on web cite advising customers they will NOT get next day
14/12/10
No comment left by this customer.
14/12/10
Very Impressed
14/12/10
Parcels collected on time, in bad weather conditions and most delivered next day will be using again
14/12/10
i ordered next day delivery and the buyer is hasselling me because it still has not arrived
14/12/10
parcel monkey did good. but Courier next day delivery (try next week delivery) was shocking!
14/12/10
Not collected when stated or over the next 3 days. Very poor service which I will not be using again.
14/12/10
i chose a next day service with same day collection and it was collected the 7th and only delivered today the 14th, a whole week!!
14/12/10
No comment left by this customer.
14/12/10
Very good Customer Service
14/12/10
This order was great not so good on the last one when parcels were not collected at all on Monday still waiting for the collection today
14/12/10
Collection was within timeframe requested.
14/12/10
Good service booking/paying etc. but delivery was supposed to be next day (Thurs) was not delivered until Mon - no apologies/explanation.
14/12/10
No explanation of delay. Too late responding
14/12/10
Excellent service - Fast, easy to use and above all, very well priced! :-)
14/12/10
Excellent service.
14/12/10
items still not collected
14/12/10
Make it more clear about what you can send abroad
14/12/10
No comment left by this customer.
14/12/10
No comment left by this customer.
14/12/10
good service would use again
14/12/10
Thank you... All you could do is give more info where the parcel is all the time..
14/12/10
WOW..Delivered in Less than 24 hours (20 infact) Fantastic service! Very Happy..I will be back! *****
14/12/10
The courier, Courier, just didnt turn up on the scheduled collection date! we send fresh perishable food, which causes us serious problems
14/12/10
Excellent 100% satisfied will definatly use again
14/12/10
Nobody has another courier yet even though it was due to be collected on 7/12/10. Have contacted Courier but no response yet.
14/12/10
ticket system is a waste of time i asked a question yesterday and still waiting for answer next day not fast enough and collections fail
14/12/10
Nice smooth transaction and quick collection by cheerful driver
14/12/10
YOU DONT WANT TO KNOW BUT WE WILL TELL YOU ANYWAY UTTER ****
14/12/10
No comment left by this customer.
14/12/10
My parcel was not collected. when tracked, it comes up as cancelled by agent.
14/12/10
Excellent service I am growing to trust and rely on now. Royal mail can take a back seat in future, your prices are excellent
14/12/10
No comment left by this customer.
14/12/10
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