We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,683 reviews.
Good price and service
08/07/20 by Ross CLARK
Another excellent service
07/07/20 by Customer
I have used this company to send parcels to Greece for many years and it is a very good company. Just lately I have use it again for many parcels, booking my parcels in the previous evening and Parcel Force was ringing the bell next morning at 7.30 am to collect them. Really fast and at a very competitive price. The parcels were dispatched and sorted out for export in a matter of 24 hours, unfortunately now the items are now in waiting to be exported because of lack of flights due to Covid 19 but the goods are in secure storage until things are back to some kind of normality. Parcel Monkey did their part perfectly so no complain.
07/07/20 by zacharias
Love Parcel Monkey! In these unprecedented times, its been fantastic to know we can rely on Parcel Monkey, to do exactly what they say theyre going to do, quickly, easily, happily ... at the best price possible!
07/07/20 by michelle paul
Surprisingly good deal .
Will use again.
Collected and delivered as it said.
07/07/20 by Mr James
5th international package we’ve sent with parcel monkey, best price and no issues with any of them. Why pay more! Better insurance than most too.
07/07/20 by Jason
Shambles from the start. Sent a parcel with them and had an issue with paperwork. Requested the return of my goods on the 17th June. It`s now the 7th July and still nothing back
07/07/20 by Keith Davies
all good will use again
07/07/20 by Chris
Good service...would be perfect if it covered electric goods
07/07/20 by Customer
Excellent service as always, thank you
07/07/20 by Anna
A reliable service as ever, thank you
07/07/20 by Customer
better prices than booking with parcel force direct and same quality of service. confirmation emails were informative
07/07/20 by Customer
Website was easy to use. However, I was hoping to receive a confirmation of delivery - I did not. I also received an email to say I would be charged an extra £4.19 as my weighing of the parcel was 1.9kg out which I don’t agree with.
07/07/20 by Chris R
Quick and easy to use
07/07/20 by Michelle
No way to track parcel, the 2-4 day delivery time was completely wrong (so far its been more than a week and still no package. And no way to track the package (numerous attempts to contact have still left me with no information).
07/07/20 by Matt Szarko
Very easy painless and fast process
07/07/20 by Ade lewis
Great service
07/07/20 by silvio Vitaro
Consignment collected and delivered with no dramas. Excellent service
07/07/20 by Steve
My wife has been in Morocco with her parents since the pandemic started and while being able to communicate with her via WhatsApp is great - nothing beats knowing that I can send parcels to her safely. Parcel Monkey collected the parcel when they said they would and within a few days my wife received a call from the delivery agent in Morocco. He delivered to her parents door! Very pleased with the service and will definitely use them again.
07/07/20 by Shahin
The parcel was collected and delivered in a timely manner. I appreciated the drive, who was friendly and professional
07/07/20 by JULIA WILSON
Excellent and best price on the net
07/07/20 by c parker
I sent a letter that was picked up just a few hours after I booked it, and was delivered within the timescale suggested.
Amazing work!
07/07/20 by Customer
Simple Simple Simple, Could not be easier .
07/07/20 by K R wynn
Absolutely first class - will definitely use again. Competitive price and prompt delivery along with easy peasy website ????????????????
07/07/20 by NORMA CAMPBELL
1. Parcel was meant to take 5 days to arrive nut it has taken 2 weeks to arrive. 2. The PM****** tracking number cannot be used to track the parcel on NORSK website. It is not a recognised tracking number. 3. The recipient is now being asked for a Courier tracking number which is strange as I have not been provided with a Courier tracking number. I have a Parcel Monkey tracking number only.
07/07/20 by Jack Chawawa
I have used Parcel Monkey twice and have had excellent service from them even when problems arose (which wasnt their fault).
Its a very easy process so I will happily continue to book parcel delivery through PM in the future.
07/07/20 by David Burden
Easy to use website with simple instructions, all round good service
07/07/20 by Emma
It was easy to book and they collected/ delivered the boxes on time with no issues.
07/07/20 by Yvonne
Twice now they have failed to pick up on the correct day and annot give a specific time slot only 8am-6pm. Custoer Service no help at all. No compensation for failed pick ups either BAD EXPERIENCE that I will not be repeating!!
07/07/20 by Shirley Wilson
Very very good service just wish on the smaller parcels it was cheaper
07/07/20 by Ken
Expensive!!
07/07/20 by Andy
Great service
07/07/20 by Gavin
Haven’t received my package nor any update from you guys. I try logging into my account and my email address isn’t recognised. I request a password reset and my email address isn’t recognised. My tracking number says that my package is being held in Hong Kong? Why?
07/07/20 by Customer
Very good service ???? offered every time but they need to provide with time of collection and very reliable prices too.
Just need to offer more service at lower prices for i.e. should allow 40kg to Europe hope this will take in consideration and carry on service like that.
07/07/20 by Jiten Doshi
Great 3rd party delivery middleman. Worked easily and parcel got to its destination quicker than expected. Much cheaper than using Parcelforce direct.
06/07/20 by Stuart D
My daughter had used them moving luggage from abroad before and was so impressed with the service, recommended them to me. I would definitely use them again, and recommend to my friends to do so, too, if they needed the service. Speedy service.
06/07/20 by Mrs B Hallaway
Very easy and reliable service
06/07/20 by Abdul Hussain
This review is not directly for parcel monkey but as they are representing the couriers then in a way they are responsible. I recently sent parcel through parcel monkey and the courier that they best recommended throw the package over my customers fence and now it doesn’t work.
06/07/20 by Wayne Beardmore
The booking was excellent and went perfectly. I would use again. However, one week after the parcel was posted I am being asked to review but the parcel has not yet arrived. I paid for two day delivery as the item was urgent but so far one week and no arrival yet. So couldn’t give five stars
06/07/20 by Mairead McCormick
Excellent efficient service
06/07/20 by amade
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