We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,483 reviews.
Super service as usual.
03/07/20 by Ziza
They refuse to answer my questions. The live chat is not live. My parcel was delivered by Parcel Force apparently but the signatory does not work for the company my parcel was delivered to. I have tried to work this out with Parcel Monkey and have asked them to get more information from Parcel Force but they just keep saying it has been delivered and signed for. The delivery confirmation doesnt give any info about delivery address or if the person who took delivery did so on behalf of the correct company but they just ignore my questions and keep saying it was delivered. Such bad customer service and Im out of pocket by the cost of my parcel £115 plus the delivery cost and insurance. Glad parcel Monkey and Parcel Firce got their cost paid this is how they can afford to ignore and treat their customers with so little respect
03/07/20 by Customer
Collected as arranged and delivered in Ireland 4 days later. Excellent service and very good value for money will definitely use again. Well done Parcel Monkey UK.
03/07/20 by Sue Smith
Your service was very professional and the rates quoted very competitive. DHL was super efficient. Thank you
03/07/20 by Customer
Great app and cheaper than going direct
03/07/20 by Lanson
I put stuff in a box, it went from my house to someone elses. Fabulous
03/07/20 by Benedict
I sent a small package which worked well. Collection & delivery both good. A little while later I was charged an additional amount because the courier company decided that a parcel that weighed under 1kg actually weighed over 8 kg. ParcelMonkey then refused to challenge the courier nor would they provide any evidence to support their position.
03/07/20 by Jon
Excellent prompt service
03/07/20 by Customer
Easy to use, good communication,quick collection,would use again.
03/07/20 by Melvyn
Sent a parcel to Spain on Friday arrived Monday, excellent.
03/07/20 by Colin
Good service, thanks!
03/07/20 by M Williams
Amazing, Fast Service.
03/07/20 by Kristine
Excellent service, cheap prices, quick delivery, easy to book
03/07/20 by Customer
Ive used for several parcels. Straightforward so far.
03/07/20 by Emma
very efficient
03/07/20 by piepet
It all worked out good.
03/07/20 by Tony M
Reasonable price and quick delivery....I use Parcel Monkey on a regular basis to send parcels to family in Spain....never let me down YET.
03/07/20 by Mr P Jackson
I have had several experiences with P.M. UK, All have been excellent
03/07/20 by Customer
Guys please take my advice stay as far away from this company as you possibly can in the last 3 weeks I sent three parcels one has been lost one has been broken but actually looks like its been chopped off the top of a building and they are not willing to pay me out on the insurance claim so Im going to have to take them to the small claims court the other parcel was 24-hours 9 Days Later I am still waiting for it to be picked up never mind be delivered their customer service team are a joke they speak to you like you are stupid I own my own company and send parcels all the time I thought I would give parcel Monkey ago probably the biggest mistake in my life wish I had read the reviews before because if you do you will see they are a terrible company will never use again so please once again take my advice stay for clear of this atrocious company
03/07/20 by Fred Smith
Great service, speedy collection and tracked delivery. Great price.
03/07/20 by Sarah
So easy to do and cheaper. Print out label, stick to box and drop off at post office. Job done
03/07/20 by Customer
Paid to have it delivered on Tuesday, still not delivered and there’s no one I can contact
03/07/20 by Ag
I paid a high price for a service that was hugely disappointing! Firstly the parcel wasn’t collected so I had to spend a long time on the phone tracking it and then reorganising the collection, which caused much inconvenience. When the parcel (which was a surprise birthday present for our son ) finally arrived it was very badly damaged and will cost a high price to repair and further disappointment, inconvenience and upset!!! I would very much hope to receive an apology from Parcel monkey and Parcelforce!!!
03/07/20 by Emily
Excellent service would highly recommend .
02/07/20 by Mrs Mills
Quick and simple to use
02/07/20 by Pam
Always use Parcel Monkey for my parcel shipments- highly recommended
02/07/20 by Pete
Excellent service
02/07/20 by Customer
Easy to organise online and good tracking service.
02/07/20 by Mrs Patricia Kerr
Excellent service again,have no problem recommending parcel monkey
02/07/20 by John Risbridger
Used twice, Courier next day, neither got there next day, utter rubbish service. Customer service said it can take up to 5 days
02/07/20 by Paul Martin
Excellent. Delivered on time and securely
02/07/20 by Helena
Would never use them again. I sent two parcels on the same date and one was going over to France. This parcel had one letter wrong on the address and I had an email from them asking for the address and it said I had 8 days to reply to this email and I replied within 24 hours but the next day the tracking said it was being returned and they haven’t been returned still. The other parcel got damaged in the post and I had coverage for a refund but this has been ongoing for a few weeks now and there customer service is outrageous. They also want pictures of everything but this is difficult as the parcel is not in my belongings. So now I’ve lost money on the delivery for one and I’m not so certain I’ll get my refund for the other.
02/07/20 by mason callaghan
Lots of choice sending a parcel to Germany and excellent pricing with or without insurance. Would use again in the future.
02/07/20 by Michael Stewart
Easy to use & results are excellent
02/07/20 by Graham wilson
Fast and affordable!
02/07/20 by Leslie
Great, fast service!
02/07/20 by Customer
Very easy process, perfect to reduce contact time in public during pandemic.
02/07/20 by Andrea Akkad
I tried to book directly with Parcelforce but they would not collect for 4 days and wanted twice the price I paid with Parcel Monkey, and it was delivered to a remote location in Wales the next day
02/07/20 by Richard Blackshaw
Excellent service, thank you
02/07/20 by Ian Harnett
Good price efficient service and a piece of cake to book and pay on line. Recomended.
02/07/20 by Mart the bike
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