We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,683 reviews.
I had a very good experience with parcel monkey. Everything was very direct and parcel was picked up and arrived to its destination faster than I expected. I would definitely recommend parcel monkey. Thank you!
10/07/20 by Jade Fellows
Easy, cheap and fast. Great
10/07/20 by Robert Jelenski
I paid £87 for a mattress to be collected the following day, nobody came, every correspondence I now have they tell me it’s been picked up and they won’t give me my money back - now they are just ignoring my attempts - rubbish company
10/07/20 by Lucy Fishenden
Just the job.. Delivered as said. No issues
10/07/20 by Daz
Terrible, did not deliver parcel - now being shown as return to sender. Was promised for 3 days it will be delivered now they don;t have a clue and no one seems bothered!
10/07/20 by Customer
Terrible - no one to call, all live chat who fob you off with excuses and no intention of resolving the issue. Parcel is showing as return sender despite 3 days of it is on its way! Pathetic excuses.
10/07/20 by Zagham Azad
Great service, found the best price, parcel collected and delivered precisely to the earliest estimated time. Carrier DPD. Highly recommended.
10/07/20 by Gary Campbell
Delivery via Courier was was supposed to take 2 to 3 days… Five days later the package still has not been delivered.
10/07/20 by Annoyed Customer
All good, will use again
10/07/20 by Roland
Recipient has not received the package
10/07/20 by Cliente
Simple and easy to use. Went for DPD who picked up on time and delivered at the allotted time slot.
10/07/20 by Glenn Saunders
Delivered as promised within 48hrs...
10/07/20 by ian
Great. Easy to use.
10/07/20 by Peter Baxter
Solid customer service.
10/07/20 by Edyta
Shocking shocking service and false advertising. I paid for international express courier service to South Africa with a delivery time of 3 - 5 days....more then a month later my parcel has not arrived and has simply gone into the South African postal service which is clogged due to the COVID pandemic...if I had wanted this I would have simply posted my parcel and saved the money....When I have requested a refund or delivery date I have been ignored. If I could give a zero I would!
10/07/20 by Andrea Robertson
Excellent service - easy to use, great value and efficient tracking.
Will definitely use again.
10/07/20 by Irene
Easy and hassle free.
10/07/20 by Customer
Did exactly what it says on the tin.
10/07/20 by Graeme Irvine
I have used Parcel Monkey a few times now. Parcel was collected and delivered as stated. Competitive prices. Will definitely use again.
10/07/20 by Annette Bullamore
Great service best pricr
10/07/20 by k c detailing ltd
Really good experience so far
10/07/20 by customer
3rd time of using. Great service and price.
10/07/20 by Karen uden
Sent a consignment of three parcels from UK to Germany. Dropped off on Monday, delivered on Thursday. Excellent service
10/07/20 by CustomerTerry
Iv used this company for a while know I prefer this company than going to my post office who I’m sure makes her own prices up I always fill the details out for my parcel to be picked up and tick bring label as I don’t have a printer the man turns up gives me tracking slip for my parcel and he takes my parcel I can’t reccomend this company enough great value for posting parcels and they pick up from you at home
10/07/20 by Anita davidson
Brilliant as always
09/07/20 by Customer
All good other than tracking info not updated
09/07/20 by Kc
Posted on a Friday to Italy and parcels arrived Wednesday - excellent service - thank you
09/07/20 by Christine
A great service from Door-to-Door...will definitely use it again and will recommend to Fruends and Family.
09/07/20 by S Hinge
Excellent service every time we send a parcel to Ireland.Thank you.
09/07/20 by Lin
It looks like you’ve improved your service and the couriers you use for international deliveries! I sent a parcel and it was delivered within 4 working days, which has never been the case before when I used ParcelMonkey!
I’m guessing it’s because you now have an office in the USA, which helps to speed things up.
So well done and keep up the excellent service!!
09/07/20 by Kat K
Everything went well parcel landed safely
09/07/20 by Customer
Letter did not reach destination and not possible to speak with anyone- just got in a loop with automated responses- very frustrating!
09/07/20 by Customer
Couldnt have been any easier
09/07/20 by Andy from Altrincham
Over 1 month and still they are refusing to refund a falsely made excess charge. Despite providing plenty of evidence that my item was weighted correctly and despite numerous messages, I continue to be ignored and out of pocket. Whatever system Parcel Monkey has in place that allows this is clearly in need of a review as it is very flawed and no customer should have to spend this much time chasing and chasing and chasing and getting nowhere.
09/07/20 by Gary
Excellent service and easy to use the website. No issues about anything. I will definitely be using the same site again, thank you
09/07/20 by Pat Mac
Took a week to get the parcel collected. Very hard to find where to contact anyone
09/07/20 by Robin
Didnt start with the right foot as DPD didnt collect my parcel on the booked day for collection. My parcel didnt got to the recipient in time, was delayed 1 week. Parcel monkey is good but DPD needs to improve their services and times for delivery.
09/07/20 by Marisa
Excellent website, clear, efficient and easy to use.
09/07/20 by Lucy Allen
Excellent site. Used DHL and everything worked like clockwork.
09/07/20 by Nikki T
Punctual, professional and reliable. Highly recommended.
09/07/20 by Stefano
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