We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,685 reviews.
I have to be honest and say that I had never heard of Parcel Monkey until I went on the net to find an alternative to Royal Mail.
The actual process of booking a courier was very easy, the courier collected my parcel at the appointed time, the parcel was delivered unbroken next day as agreed and I was kept informed all along the way.
Very happy, would use again and recommend.
08/06/20 by JDO
easey to use and economical
08/06/20 by Peter Reveley
First time used parcel monkey (or heard of it). My boyfriend recommended it. It was 70% cheaper than the post office or other couriers & parcel delivered to Belgium within 2 days! Will def be using in future & recommending to everyone
08/06/20 by Uk Customer
Rubbish....
08/06/20 by Customer
Easy service to use.
08/06/20 by ROBERT PATTERSON
Brilliant service, quick and simple
08/06/20 by Customer
Parcel monkey did have the best price for a 12 kilo parcel to Japan. I was disappointed that booking the parcel on Wednesday morning the earliest collection time I was offered was the following Monday. Furthermore no text or email confirmation from actual couriers or PM that collection would actually happen and no time slot given. All this could be better.
08/06/20 by Steve
Excellent service!
08/06/20 by Anon
service was as required
08/06/20 by Mr Malcolm MacDonald
Anything bigger than a Large Letter - ParcelMonkey.
Easy to use, easy to navigate, no surprises. Perfect!
08/06/20 by Simon M
AVOID AT ALL COSTS. Youd be better off giving your money to charity and your parcel to a passing stranger than using these cowboys. NO customer service. FAILED to deliver. AND charged me to return to sender!! AND STILL no replies or customer service. HORRENDOUS.
08/06/20 by Zeke Neville
I just had to put the dimensions of the parcel in once, and only the Carriers who could handle it were displayed. This saved lots of time looking at individual Carriers websites. The Tracking was good too.
08/06/20 by Alan Addison
Great experience from start to finish.
08/06/20 by Lyn Mcdonnell
Great service
07/06/20 by Customer
Excellent service easy
07/06/20 by DAVID MCCABE
Good service and very good price
07/06/20 by MR FRASER MCCLUSKEY
Brilliant service for sending parcels to USA
07/06/20 by Anne Jones
Great service
07/06/20 by Gareth
Charged me visa card twice for the parcel. After 3 mails, sending proof of the double payment., I have now still, here more then a week after, not got confirmation that i will get the the un rightfull duoble payment back. absolutly no proper custumer service
07/06/20 by Rene olsen
Very good. Saves you money!
07/06/20 by Sian Dodds
No issues, easy to use, good price.
07/06/20 by Mr David Andrew Woods
A great service for comparing postal rates for parcels. I can recommend choosing DPD for posting to America. 48 hours for to door!
07/06/20 by Mike Paget
The process was smooth and efficient
07/06/20 by Ify
Great price, very simple and super reliable.
07/06/20 by Paolo
Excellent service collected within the hour stated
07/06/20 by Andrea Child
Terrible customer service, failed to do simple delivery, then charged me TWICE to do NOTHING!! DO NOT USE. Absolutely disgraceful.
07/06/20 by Zeke Neville
Paid for 24 hour service and received 48 hour
07/06/20 by R Hammond
Great service all the time????????
07/06/20 by Customer
Brilliant service. Easy. Reasonable price. Quick delivery.
06/06/20 by Joanna scott
Parcel picked up (a little earlier than expected) and delivered as promised.
06/06/20 by STEVE RAWBONE
So easy ... excellent value for money
06/06/20 by Mr John Bassindale
Very easy to use, great service
06/06/20 by Felicity Smith
Courier arrived on the day specified and great price and service! Would be good to have had a better idea when the courier was coming to pick up the package, but satisfied otherwise!
06/06/20 by SAMUEL THOMPSON
Excellent, great price, collected on time and more importantly delivered as promised. Will definitely use again
06/06/20 by M Sansome
Perfect from start to finish. Easy to use website. Prompt collection and extremely quick delivery. Will certainly use again...!
06/06/20 by Maria Newman
Always use parcel monkey easy and quick to use excellent service
06/06/20 by Miss. Gillian Isherwood
Excellent service!
06/06/20 by Customer
Quick and easy drop off, shipping was quicker than I expected and delivered early to destination. No issues at all!
06/06/20 by Erik J
Cheapest company I found and service was decent.
06/06/20 by Darren Talbot
Easy site to use to book your delivery. Completed in minutes. Cheapest prices. Highly recommend.
06/06/20 by Shelley Dular
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