We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,490 reviews.
Excellent service so easy to use ... the only way to get the best deal when sending a parcel
29/05/20 by Anne
Super fast delivery to Guernsey.
Very happy with service
29/05/20 by Paul
Collection on time , delivered when promised
Fantastic service
Would highly recommend
29/05/20 by Gary Hannam
Paid extra for a next day delivery.Got it intact but a day late.
29/05/20 by Pat Price
Very efficient service at a very reasonable price. Parcels are always collected and delivered on time. Always use them
29/05/20 by Mrs Valerie Furneaux
The parcel was delivered without any problems and the recipient was delighted. Great service and I won’t hesitate to use you again
Many thanks!
29/05/20 by Jane Lewes
All happened as planned,very satisfied
29/05/20 by michael
Initially skeptical as the prices they offered were much much lower than on the actual websites of the providers such as Parcelforce. I went for it and it was a very quick and smooth process even tho my parcels were 25kg each.
29/05/20 by Saboor
Very efficient service, thank you
29/05/20 by Customer
Good service
29/05/20 by Customer
Collected when they said they would and notified when delivered. Brilliant service.
29/05/20 by JANE TARHUNI
Website easy to negotiate.
Instructions clear and easy to comprehend.
Choice of date very useful.
Easy to print out label.
Easy to print out form for receipt of parcel.
Courier arrived on time.
Kept ( COVID-19) distance.
Parcel arrived in France within the stated dates.
The cost was very reasonable.
Many thanks
29/05/20 by Sue Mason
Very good and reliable,
Parcel Monkey is my go to for all packages where I want to use a courier either for home or abroad. The website is very quick to use, clear, and easy to book your preferred courier. So far, 100% delivery reliable!
29/05/20 by Sarah
4th May Parcel collected. 11th May - raised complaint raised with ParcelMonkey. It took two weeks for ParcelMoney to talk with courier. And now in 3rd week, claims team contacted me..and will take further time as they raise claim with courier..is this std response? PM deserve 1 star on TrustPilot, not 5! 25days since I sent parcel and 18 days since I complained to ParcelMonkey. If everything is passed on to courier including claims then why ParcelMonkey exists. Couriers should not add such unnecessary layer of an inefficient and stupid company. PARCELMONKEY IS WORST COMPANY. POOR CUSTOMER SERVICE. WAITING FOR 25 DAYS NOW. AVOID.
29/05/20 by Sammy
Really pleased with Parcel Monkey, always use them in conjunction with Parcel Force International. I sent a parcel to Canada and it has got there within the delivery time they gave me, with this pandemic on I thought it might be late, so pleasantly surprised. Great service
29/05/20 by Mandy
AVOID! AVOID! They charged me of a oversize fee after 1 month I received my parcel (which I received all broken and I lost some items, but I didn’t complaint as it was not important stuff). I asked pictures of the incorrect size because I took very care of the size and weight and on the picture they sent me you could see that my boxes were in a very bad conditions because the courier didn’t take care of them. I showed them picture of my boxes with labels the day I sent them and you could see that they were in a perfect conditions because they were new, just bought them for that occasion. Nothing they need picture with tape misure on the picture to be able To state the correct size. This is unacceptable! First you asked me picture where you can read the labels and then you asked me tape misure. This company is a FRAUD and it is not the first time this happened, check other reviews!! Unfortunately I read them too late. I did have all the proof and they still ask more. AVOID if you want to pay correctly and have a good service and not to have your stuff lost and broken!
29/05/20 by Beatrice
Great prices compared to direct courier services, perfect communication and delivery standards. Ill use this website again. Thank you for making courier deliveries affordable.
29/05/20 by Iveagh76
Easy to use site, dashboard provided all the orders and tracking information. Will use again
29/05/20 by Customer
Easy, reliable, quick. Excellent service
29/05/20 by Vanessa
Great service, efficient and easy. Thank you
29/05/20 by Virginia
DO NOT USE!!! I sent some very important legal documents with them to be delivered before 10.30am and they were never delivered. There is no way of contacting parcel monkey as they dont display a phone number anywhere on their website. STAY AWAY!
29/05/20 by Maxwell Thompson
Simple to arrange and the range of couriers was great.
29/05/20 by Dominic Gartell
Booked collection at 00:30 am was collected 11 am same day! Received next day. Great service, excellent value, courier was DHL more expensive to book direct. return journey was good too.
29/05/20 by DCF
Very good for posting heavy parcels 30kg but no very good for light weight parcels it expensive I would like to see from 500g 1kg up to 6kg cheaper then I would not have to use a company myhermes Direct as they are cheaper in shop pay and print then on here
29/05/20 by Ken
No problems - parcel picked up on time - got to destination within time. I save a lot of time using PM-uk
29/05/20 by jane clark
Easy to use and found me a courier for a bicycle at a good price
29/05/20 by Re-cycler
Terrible service.. Pick up still hasnt come after three days. Customer service unresponsive! Really annoying. I would be willing to update this review if they got back to me but at this point...
28/05/20 by Janet Lesner
Ive used parcel monkey now for a number of years, and have never let me down, cheaper than your local post office on large and heavy items,I will continue to use parcel monkey as I think their service is 2nd to none, keep up the good work guys.
28/05/20 by Mr Steven Skinner
Very good service
28/05/20 by Customer
Very efficient, delivered on time
28/05/20 by Rachel Mendham (Milton Keynes)
Perfect every time I have used them
28/05/20 by Steven Stone
Would recommend excellent service
28/05/20 by Customer jb
Best service! Thank you!
28/05/20 by Customer Aniko
Collection on a Friday went smoothly and within social distancing guidelines. Couldnt believe that my parcel was dlivered in 23 hours on Saturday morning. Well done to Parcel Force. I was very pleased that I had paid for the 48 hour delivery and didnt expect it to be delivered until the Tuesday.
28/05/20 by Mrs Bishop
item collected 2 days late and then got lost nightmare trying to get it resolved, still not sorted.
28/05/20 by Customer
Dear Parcel Monkey Team, Thanks you for your reply. You requested the PM number so you can look into my comments and the outstanding refund. I would add that I had entered the order shipment number in my first communique / review, however please see below. PM8266498 Regards
28/05/20 by customer
Excellent as always
28/05/20 by mark pell
Good service and quick delivery, thanks
28/05/20 by Customer
Very poor. Did not collect parcel and the link doesnt wprk to reschedule
28/05/20 by Customer
Very happy with the service and tracking process
28/05/20 by Sue Fitton
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
