We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,495 reviews.
Please avoid using this Parcel Monkey UK to book your service. Better just get the quote and got book directly with the courier company because if any problem they will refund and sorted problem for you. I have problem with my service below but Courier refused to refund because I booked my service through Parcel Monkey UK. When contacted Parcel Monkey UK, been told no collection guaranteed!!! So what is the point of book collection service and pay extra??!! I have booked the collection service with for Courier to another courier and delivery next day through Parcel Monkey UK. I have booked for collection on Wednesday and recieved the msg says the collection will be within 18.00 however driver has failed to turn up on Wednesday, I called customer service and only got connect to automatic system and been informed driver will be collecting parcel next day. I have waited all day on Thursday as msg suggested driver will be collecting between 11-12.00 but when I called customer serice, automatic system suggested driver will be in before 18.00. But they have failed to do it again!!! I called after 6 pm and finally got to speak with a person and been told that they have the problem with new driver who replaced they regular staff on holiday and the new driver failed to collect a lot of parcel!! really disappointed when I asked for any driver to another courier and get it delivery within Friday (next day) because my customer who have paid for they items requested the refund if product not reach them as promised, but I been told my customer service that this is not possible, unless I have to drop my parcel at the depot before 8 pm. by myself. At that point, I have no choice but have to get myself and 2 young children out of the house when it should be their bedtime and drop the parcel at the depot which is 30 mins drive to ensure my customer get item on time. (or I would have to refund the payment or faces with bad review) I totally participate that problem could occur in any business but Im utterly disappointed with the way Parcel Monkey UK and Courier dealing with the problem, they done very little (to almost nothing) to solve the problem. I have been waited for the collection for 2 days and no one has reach out to make me aware of the problem on collection. If I not try to connect and speak to the person on customer service I would still have no clue. And once the problem occurred they really not go out of they way to resolve the problem, it shown that they really not care about the customers who have chose to use they service.
18/02/20 by Deny G
Paid a lot of money to send parcel to India. Parcel didnt even leave the country and was returned to a depot. When parcel didnt arrive at the destination chased Parcel Monkey to be advised that it had a wrong address which i know for a fact is a correct address. Now had to pay more money for parcel to be returned back to address otherwise they are going to disperse the parcel. Have not been so frustrated as the parcel was very valuable.
18/02/20 by D Chavda
Collected when predicted and delivered as promised.
18/02/20 by Harry__Butterworth
With Parcel Monkey it does in effect what it says on the sales information and that is perfect for the business man like myself who likes to keep things simple.
18/02/20 by Stuart
Excellent service
18/02/20 by kaloyan ivanov
We use Parcel Monkey on an almost daily basis and we have had a good service.
18/02/20 by Kerry
Can’t fault the service!! Parcel collected on time , within the time slot, by well mannered , courteous driver. Tracking available at all times, and parcel delivered with 48 hours to France as stated!! Excellent price , used regularly
18/02/20 by J Connell
Such a good value and effective way of sending parcels
18/02/20 by Anno
Excellent price and website very clear and quick
18/02/20 by Customer
Fab excellent service
18/02/20 by Sinead Healy
Good service. Fairly fast
18/02/20 by Wing Hung
Quick and easy service to use. Very efficient in terms of cost and sorting courier selection.
18/02/20 by M.Carney
Good price and easy as you don’t have too go to the post office
17/02/20 by Customer
PM8023689 PM_6697936_8023689 3927820 Where is this parcel now? Why hasnt it been delivered?
17/02/20 by Amelia Jane Teas
Great service. Always does as it says. Hassle free
17/02/20 by Carol Cloy
I booked a collection for the next day, the parcel wasnt collected so I contacted customer service who said they will rearrange collection. It still wasnt picked up. I canceled and took it to the post office and sent it myself.
17/02/20 by Arnold
Always a pleasure to use, easy, fast and reliable
17/02/20 by Sol
Very good service thank you
17/02/20 by Customer
Speedy service, thank you!
17/02/20 by Customer
Sent a parcel to Poland from the UK. It has NOT been delivered, even though the tracking has shown the parcel to be out on the van for local delivery for THREE DAYS
17/02/20 by non sibi sed omnibus
Very happy have been this service for last three and never had problem .and delivered in time
17/02/20 by Jyotin Patel
Professionally handled a discrepancy between our and the couriers weight measurement.
17/02/20 by Random Engineering Ltd
I got a quote from the monkey website and got the cheapest price!
17/02/20 by peter
Great and quick delivery
17/02/20 by Customer
Easy to set up a delivery, once you choose your courier. Various delivery options, same day, next day etc....recommend!!
17/02/20 by Chris
I had a problem with the delivery of the parcel. Thank goodness I did my delivery via Parcelmonkey who were very helpful trying to deal with an Australisn delivery company. I dont think I would have had the same response if I had dealt direct with the UK courier company. Very good service from their support team.
17/02/20 by Customer
Trouble free parcel collection and delivery at a competitive rate ideal for domestic and business users.
17/02/20 by John P
easy to use website - fast results. Will use again!
17/02/20 by MARION BORLAND
Item arrived damaged
17/02/20 by Customer
Easy to use
Found me the best price
Quick and efficient
17/02/20 by Customer
Parcel Monkey are great no problems. Had delivery issues with Parcelforce though, always arrived but 24 hours takes 48 and 48 hr takes 3 or 4 days in my experience. DHL, DPD and DX have always been on time.
17/02/20 by Tony M
Great & prompt service.. Very pleased with the service and highly recommendable..
17/02/20 by Frank
Great service would highly recommend
17/02/20 by Lynn
Easy to use. Reliable. Recommended
17/02/20 by Chourreau
Easy, simple, fast delivery and cheaper than other companies looked at!
17/02/20 by Customer
First time I have used this service, I found them to be very professional and provide a service second to none. I would highly recommend Parcel Monkey UK for any body that needs a parcel delivered.
17/02/20 by Carl Meads
Great service as always :)
17/02/20 by Customer
sent a parcel in Nov 2019, the courier lost the attached paper work they then asked me to re-submit which I did they then lost then parcel until feb 17 2020 I now have to pay £12 to return the parcel from Southampton they failed to deliver Parcel Monkies ... more like Parcel Cowboys stay clear
17/02/20 by j h
My parcel was returned to my house due to there being an item that could not internationally ship. The package returned to me with the majority of items missing, and ripped Chistmas wrapping on the remaining items! Clearly people at the depot had seen a returned parcel and decided to take what they wanted from it as a Christmas bonus. Terrible customer service, no compensation, and takes >24hrs to respond to every message. Never will use again - shocking experience
17/02/20 by Rhys Bell
very good for local deleveries, internation deleveries are a bit of mess. I had to pay more than the original price of the parcel at the end. Never had that issue with Royal mail.
17/02/20 by Customer
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