We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,495 reviews.
Great service
23/02/20 by Customer
Courier did not collect for 3 days. Disgusting service
23/02/20 by Customer
Will never use this website again, my parcel that I sent to Romania didn’t arrive for 5 weeks! I would give them 0 stars if I could.Very very disappointing!
23/02/20 by Customer
Great service
23/02/20 by customer
Parcel collection was brilliant, delivery was even better. Great service sent an urgent document to France delivery was 2 days.
23/02/20 by K and k
good xmcmcccvmvmvmvmv
23/02/20 by Michael
Parcel arrived safely in Jersey on date stated.
23/02/20 by Denise Dell
Great service. Thank you.
23/02/20 by Customer Kate
Parcel Monkey were great, they came up with a competitive price and delivered exactly what I wanted. Would definitely use again and recommend to others.
23/02/20 by Phil Rendell
Easy too use but I suppose not your fault but I have marked down by one star. Don’t use parcel force as nothing arrives on time scale given. 48hr is now 5 days and STILL NOT DELIVERED
23/02/20 by steven
Found the site very easy to use & provided a first class service
23/02/20 by Dazza
Fabulous service every time I use parcel monkey
23/02/20 by Customer dawn
Excellent easy to use and efficient
23/02/20 by Customer
Did everything I asked for
23/02/20 by Mark gregory
very pleased, great price and service
23/02/20 by Customer
Always good ????
23/02/20 by Peter
Clean service
23/02/20 by T Bone
Reasonable and affordable price
23/02/20 by Excelopps
Excellent company, best price and best service!
23/02/20 by Foxy
Ive sent an international parcel from UK to Turkey. Excellent service, highly recommended. Thank you!
23/02/20 by Customer
Quick, efficient, low-cost service.
23/02/20 by Joanna
Excellent service
23/02/20 by Customer
Quite good. I am tired, so this will have to suffice. Quite good.
23/02/20 by athe de boer
Really happy with the service, was posting a guitar and it safely arrived on time.
23/02/20 by Steve Johnson
Always use parcel monkey, always collect on time and delivery on time, would recommend them.
23/02/20 by Mrs Julie Dillon
So easy to do and a lot less than other carriers
23/02/20 by J Strange
Very easy system to use. For this reason I use it on a regular basis
23/02/20 by Clare
Additional charge after parcel has been delivered. Dispute with wrong measurement and weight. No response! Money taken without permission. Stay away!
23/02/20 by Customer
Hi your part was good parcel still not delivered with parcel force 2weeks still not delivered not happy
23/02/20 by John
Very bad service and would not recommend to anyone. I purchased a service from Parcel Monkey, DPD parcel delivery from U.K. to Srilanka to be (delivered within 3-4 working days) order placed last Wednesday to be collected from my home on Friday. Waited the whole day for the collection, nobody came. No notifications or email/text/call. After, I contacted my local DPD customer service and they gave me the lamest excuse. (Driver couldn’t find my address) out of all the delivery companies in history, my address is the only address in U.K. that they cannot find. Because I want my documents to be delivered quickly to my parents in Srilanka I ended up driving my self into the local DPD depot and hand deliver it to them to post. (Although I have already paid for this service to be collected from my house) My parents received these documents just yesterday. Which took 8 days in total. If you calculate working days, still it’s more than 5 working days. I am very disappointed with this service. If I posted through Royal Mail normal post cheaper, they would have received this documents by now. The reason to choose DPD by spending a premium, is to get my documents through to my parents quickly. Will not recommend Parcel Monkey or DPD.
23/02/20 by S.Koswatte
Easy to use, was picked up from my work however a message from the driver to say when he was coming would have been good. However not a problem this time.
Will use again and have already suggested to other sellers on Facebook.
23/02/20 by Leo
Good service
23/02/20 by John Connor
An excellent easy to use international service provided an appropriate delivery for my large parcels to Spain. The price offered good value and pick up and delivery was efficient and timely with effective and accurate tracking provided from home to destination. I shall be using Parcel Monkey again and can recommend DPD and SEUR as carriers. Well done!
23/02/20 by Stephen William Garbett
I always use Parcel Monkey to get the best price, I had a parcel delivered to Hungary from the UK which arrived in four days
The courier was Parcel Force and was a very reasonable price.
23/02/20 by JM Russell
All went well with my parcel sent to Spain until I received an email confirming it had been delivered/signed for by the recipient. Only to check and she hadnt received it or signed anything. Sent a query to be given a copy of the delivery sheet to find it had been delivered somewhere else, and no card left at the delivery address. Managed to sort it out, but I shouldnt have had to do that, so a star dropped.
23/02/20 by Mrs L Horsfield
Another speedy delivery by parcelmonkey , arrived at destination within two days
23/02/20 by John Risbridger
Parcel monkey picked up my parcels on time, but refused to give me a receipt, which I need in order to be reimbursed for the amount it cost. The driver said a receipt would be sent via e-mail, that was well over a week ago and I am still waiting. I have tried to get in touch with them to no avail. Now I have no proof that they even picked the parcel up! Plus I have also lost my p&p cost. I will never use this carrier again. I would definitely NOT recommend this company.
22/02/20 by Mrs P LANE
Excellent service - highly recommend
22/02/20 by Gill Arter
Very quick, easy to use website and great value
22/02/20 by Customer
Great fast service at a great price. Will be using from now on. Thanks
22/02/20 by Edward Mailey
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