We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,495 reviews.
alway easy and superb
14/02/20 by customer
my parcel has not been delivery should be done within 4 days its now over 5 days worst company to send parcel
14/02/20 by pratap jethwa
Always simple, pay with paypal, great service.
14/02/20 by Adam fairbrother
Simply one of the worst experiences Ive had with a delivery company/ service provider. 2 consecutive days of no-shows from DPD for a package collection. Absolutely no assistance from Parcel Monkey except for a repetitive bot. And furthermore, no available tracking number that will allow access to DPD customer care team. All in all, the most frustrating and time-wasting of "providers". My guess is that the carrier companies do not provide Parcel Monkeys orders - and in turn Parcel Monkey have no way of providing any greater service to their customers, than a simple suggestion of rescheduling. Which simply means sitting and waiting for yet another 8am - 6 pm potential no show with zero communication. AVOID AT ALL COSTS
14/02/20 by Jourdana Davies
I can’t give a low enough rating. 10 Days and still waiting for parcel to be colllected!!!
14/02/20 by Customer Sarah
Dreadful. Parcel waiting 10 days to be collected. Still waiting collection. Keep being told sorry and rebooked for tomorrow but again not collected. Will never use again. Have recommended many times but now that’s it. My business will go else where. Awful!!! Very frustrated, now the weekend so have to wait until Monday again!!!!
14/02/20 by Customer Sarah
I knew that with how much I was paying it was cheap... But cheap comes at a price! Twice I book in a service (in one week because Parcel Monkey doesnt sort out their mess ups quick enough!) and twice nobody comes. Go direct to the shipper because at least you have someone to talk to!
14/02/20 by Cyrus Tchahardehi
Blooming awful, could not find the delivery address, other couriers no problem. Then wanted to charge me to return the parcel. Worst service ever ! Someone needs to be shot !
14/02/20 by BurnsInSun
Fast good service
14/02/20 by David B
All went well
14/02/20 by GARY K
disappointed really the service I booked was "2/3 days " but inreality 6 days later and my parcel has not been delivered
14/02/20 by dawn ridley
Waited in for two days for dpd courier to collect a parcel going to HKG. Computer generated replies from alleged people! No apology/explanation about delay from either dpd or ParcelMonkey, Cancelled order and sent it next day with Parcelforce no hassle and very straightforward. Already arrived Now waiting for refund, another computer generated reply... customer service non existent. To date it has cost me £70..I’m a pensioner....
14/02/20 by Customer
everthing was very easy to follow and took minimal time and effort to comljwate. truly recommended by me.
I give Parcel monkey 5 out of 5 for service. cheers!
14/02/20 by S Syed
Absolutely diabolical service. DO NOT use them at all. Unless you want to throw money away, lose your parcel and fight every day with their awful chat to try and get your money back. I paid good money to ship a parcel with DPD, they lost it, I spoke to DPD and they assured me it was Parcel Monkey who were not completing the claim for a refund. So I have refunded my purchaser and paid the delivery so I am out of pocket massively. Unbelievably bad service, they should be closed down
14/02/20 by Alex Scheele
Sent an electric guitar by hermes it arrived smashed to pieces..!!!!
14/02/20 by ROBIN PIZZEY
Always a good service, easy to use website as it saves all my previous deliveries. Good price
14/02/20 by Sherry Stone
All worked well
14/02/20 by Customer
Excellent service. Would recommend
14/02/20 by Kerry Elwin
The worst service ever. They lost my cricket bag and I havent been compensated for it at all. There reason as I took to long to write my claim. Pay the extra money and use a trusted service. Do not use this Parcel Monkey. What makes it worse is I have sent a letter off like I was instructed by on their workers and they havent responded to me. The people on the live chat speak in broken English and arent any help at all when it comes to lost parcels. DO NOT USE THIS SERVICE.
14/02/20 by Ashley Burton
Am registered user, no price difference but once in can use same addresses if needed, good price, good service, easy to use.
14/02/20 by Robin Bastable
Excellent service as always.
14/02/20 by Chris Roberts
A very useful and fairly straight forward way of getting a parcel delivered. You just have to get your parcel information correct otherwise you get quite harsh penalties from the parcel company.
14/02/20 by Craig
Very helpful team. Competitive prices. 100% recommended.
14/02/20 by Sorin
Easy to use service to get a good parcel delivery deal
14/02/20 by Mr D. Hoogmoed
Great service, reliable, on time collection and delivery. Large boxes arrived in good condition
14/02/20 by Beverley Hines
Parcel monkey was simple to use and made the comparing and ordering easy. I used a Royal mail drop off option and it was a third of the price if I had gone directly through RM. Will use again.
13/02/20 by Mark Little
Do not use. Took almost 2 months to receive a parcel that had been charged for over weight, a third of the contents removed leaving the contents vulnerable and damaged. They were really not interested. I did pack a perfume, in ignorance, after 3 weeks of chasing they told me this and asked permission to remove said item. I agreed but they took out so much more without telling me. They offered to post the perfume back to the collection point 20 miles away at an approx cost of over £20. It is impossible to prove items are missing - photograph everything as it goes in and you might have a chance
13/02/20 by Janet Vogl
Very good. Better than p2go.
13/02/20 by Customer
The parcel actually arrived promptly which is not something I have ever experienced from all the other companies we have tried
13/02/20 by Susanne lewis
Great services and prices now used Parcel Monkey 8 times within 2 Months and same great service no parcels damaged and delivered on time ..highly recommended
13/02/20 by David
100% AS ALWAYS , EVEN ALTHOUGH I USE THE MY HERMES SERVICE,, BUT DID TAKE THE PRECAUTIONS OF WRAPPING TO AVOID DAMAGE BUT PARCEL MONKEY TIP TOP
13/02/20 by Edward Lamotte
Website was very easy to use and there were lots of posting options available.
After choosing delivery method I paid and printed off a label.
Parcel dropped at the post office and delivered within the timelines given.
All very easy and would certainly use again.
13/02/20 by Liz
I Do NOT recomend the use of Parcel Monkey in the slightest. Terrible customer service. They broke my brand new cot/bed which was unrepairable. I had taken out insurance however it took me 9 months to get my money for the cot. I was left out of pocket by £63.00 delivery costs which they refused to refund, saying the service was provided although my cot was brutally treated to be in the state they delivered it. I highly recommend looking elsewhere and paying alittle extra if necessary. I will not use them again in the future
13/02/20 by Customer
Quick, easy system, on time,
13/02/20 by Chiragkumar Ratendrakumar Patel
Easy to use website for multiple parcels.
Delivered on time
13/02/20 by Customer
My friend got the parcel without any problem and in time too.
13/02/20 by KL Fong
Great experience, everything straightforward, no problems. Recommended.
13/02/20 by Colin Bathgate
Excellent friendly service, very easy to book. Would use again.
13/02/20 by Tom W
Effortless and much cheaper than the post office - will definitely be using again
13/02/20 by Richard
An absolute load of imbeciles !! Absolutely no common sense whatsoever ...billed me twice for one parcel then cancelled both after I asked for a refund on one ...even though they actually sent me a parcel label and accepted the parcel ...and havent refunded either ...pay the extra and use royal mail
13/02/20 by ray morris
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