We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,497 reviews.
First class liaison between Parcel Force and Parcel Monkey. Faultless delivery.
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06/02/20 by michael floody
You were OK but parcelforce were a farce.
06/02/20 by Mrs Mclean
The parcel is still not there ! They left a card in the post box on Wednesday saying they attempted delivery but they did not knock on the door as the people were there waiting for the parcel.
06/02/20 by Karen Marescia
The parcel from uk to Hong Kong in 5 days without any problem . I regularly use parcel monkey to send parcels to Hong Kong . Excellent service . Highly recommended .
06/02/20 by Cathy
Very prompt inexpensive service.
06/02/20 by Customer
Fast and safe delivery
06/02/20 by Helga Frost
Terrible parcel force smashed all.the signs
06/02/20 by mr THOMAS HALEY
Very easy to use, excellent service, recommended.
06/02/20 by Howard Scott
Great service did it exactly as planned.
06/02/20 by Keith S
A very good service very satisfied with the outcome
06/02/20 by Sukru Karadag
Great set of delivery choices tracking worked great
06/02/20 by Alwyn Turner
Nearly 70 pounds cheaper than direct, but using the same companies. Easy to drop off and then delivered to Holland in a few days. Very impressed and very happy with service!
06/02/20 by Paul D
It took three tries for Parcel Monkey to enable me to print delivery details all very frustrating!
06/02/20 by David C
Parcel arrived in India they charged a tax of 45% of £90.00 or a pair of shoes I needed to send to my son. NOTE IT WAS SENT AS AN INDIVIDUAL TO AN INDIVIDUAL. CUSTOMS CHARGED BECAUSE MY SON ASKED ME TO SEND IT TO HIS WORK FOR SAFETY. Now parcel monkies custoner service chat android tells me the parcel will be destroyed unless we pay???? USELESS SERVICE DO NOT USE THIS COMPANY TO SEND ANYTHING ANYWHERE
06/02/20 by Eva Sykes
Smooth transaction
06/02/20 by Janet Otache
Easy to browse and use.
06/02/20 by davey
We have not heard if the recipient have received it yet, but performance in the UK was excellent as usual.
06/02/20 by Cherrie Dawson
After 5 years of fairly regular use, 100% success with no issues, nothing more to say really, but good quality service.
06/02/20 by Nick Y.
3 parcels all delivered in fast time and no damages to Athens
06/02/20 by Steph
We put right address to send artwork to Miami in secured tube. It hasnt been delivered . The art work has been returned damaged No compensation at all. Lost 270 pounds!!!!! Goodbye
06/02/20 by Nano Computer
Still waiting for parcel to be delivered. No information since 2 feb!
06/02/20 by Stephanie Waterstreet
Seem pretty good on the whole, they do deal with any issues pretty quickly although it is a rare occurrence in my experience. Prices are good and the couriers are also good.
06/02/20 by Steve Gumm
Dont waste your money with them box marked fragile and packed very well arrived in bits. Dont waste your time trying to claim even if you insure it have are not interested.
06/02/20 by derek frew
This is the first time I’ve used parcel monkey and as always you wonder if you’ve made the right choice.... I can say without doubt that it was a good decision. The parcel pick up was on time and delivered to Ireland from uk door to door within 2 days. Perfect! Will definitely use them again and hope to get the same timely service.
06/02/20 by Janey
The whole process was extremely easy and competitive in price. Sent a parcel to Toronto, Canada dropping it off at my local post office on a Thursday afternoon and it was delivered in Toronto in perfect condition the following Monday afternoon. Much faster than I expected. I would certainly use Parcel Monkey again.
06/02/20 by Richard
Trust worthy, realiable, fast at what they do would recommend!
06/02/20 by JJM
Collected and delivered on time, parcel arrived in good conditions, good value for money service
06/02/20 by Ginger
Terrible customer service that generate the same response every time you contact them. Parcels are lost and you are just given the same response each time while being refused a refund. Use another courier instead-they actually book the parcels in and can track them the whole time plus you can speak to them on live chat where as Parcel Monkey have to constantly contact the courier which may take up to 48 hours then they cant be bothered to tell you the response and the process starts again! Dont waste your money on them.
06/02/20 by Amy Walduck
First class service. Did exactly as they said they would. Excellent.
06/02/20 by Paul Bartlett
Super efficient, booked on a Friday, they collected on Monday and the stuff was in Greece by Friday morning all intact, and no issues.
06/02/20 by MPH
Fast and simple will use agn
06/02/20 by Stephen Thompsom
Was very impressed by service as was recipient of item. Sorting paper work etc all very easy even send to France. Will use again no problem.
06/02/20 by Barbara Dunn
Parcel not delivered , no updates, tracker not updated.
05/02/20 by Customer
My parcel was never delivered, I tried emailing numerous times on the emails I received and received no response, I logged a query on the website where I was asked for the recipients ID, which I immediately obtained and sent only to be told sorry its to late your parcel will be returned to you. I now do not have my parcel, my children do not have their christmas gifts and Parcel Monkey dont seem to care.
05/02/20 by Customer
Easy to use and a fraction of the price.
Highly recommend
05/02/20 by Customer
Great service really happy
05/02/20 by Customer
Very easy to arrange the despatch of my parcel for mainland Europe. The price was very competitive and It arrived on time in good condition.
05/02/20 by Colin Weeks
Easy to use site and does exactly what it says on the tin, from pick up to delivery.
05/02/20 by Avril Johnston
Very good as ever, dropped off on Friday and delivered to France by Tuesday
Great service
05/02/20 by Ronnie
Booked a parcel to be collected at a specific time. It was collected three days after specified time, many phone calls and emails later. Wasnt impressed.
05/02/20 by Customer
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