We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,497 reviews.
Effortless and much cheaper than the post office - will definitely be using again
13/02/20 by Richard
An absolute load of imbeciles !! Absolutely no common sense whatsoever ...billed me twice for one parcel then cancelled both after I asked for a refund on one ...even though they actually sent me a parcel label and accepted the parcel ...and havent refunded either ...pay the extra and use royal mail
13/02/20 by ray morris
Did all they said they would do. Advised collection, tracked and advised delivery. Both collection and delivery on time. Would use again.
13/02/20 by John Slater
The booking was easy and the parcel was picked up on time. However there was no care taken at all for the package. It was delivered but it was completely destroyed. It had been dropped at least 3 times, zero care or responsibility taken.
13/02/20 by Allan
Easy to use and significantly cheaper than dealing directly with carrier.
13/02/20 by L.H.
Always use parcel monkey, quick and easy to use.
13/02/20 by Karl Wilkinson
Easy to book and efficient service
13/02/20 by Stuart
Good service - strong and friend;y guys!!!
13/02/20 by Customer Brian Cocks
Does what it said on the tin!
13/02/20 by Customer
My go to service these days, much cheaper than going to the post office or using evilbay service!
13/02/20 by Customer
Weve used Parcel Money several times and have always had good service and great prices, When weve ask questions they have replied promptly even when i paid on the wrong card they were there to help and we sorted it out without a hitch... Emails on time, pick up and delivery when ordered... we will continue to use this service
13/02/20 by Customer
Very good service, quick and simple
13/02/20 by SN
A monkey could have delivered my parcel quicker ~ it took 17 days to go 200 miles . . . . . unhelpful and frustrating customer service . Would definitely advise against using this company.
13/02/20 by Juliet Teakle
I chose Parcel monkey because they promised a 2D delivery with Parcel force to NL. After 8D the parcel is still not delivered according to tracker. The hang-up seems to be on the Dutch side (and Brexit is not done yet!) However Parcel monkey and Parcel force are responsible for the end point delivery of my parcel.
13/02/20 by foreverMum
Thank you ,very speedy delivery will use you again
13/02/20 by Customer
Excellent service, price cheaper than others Extra insurance very competitive. Parcel delivered on time. Website easy to use
13/02/20 by Sian
Using Parcel Monkey is so quick and easy. This time It was for multiple boxes but again no problem. Labels came through by email in minutes and booking for the collection confirmed too.
Consignment was easy to trace through to delivery confirmation.
Would highly recommend.
13/02/20 by SHAUN SHANA FOODS
Parcel never arrived and tracking unavailable
13/02/20 by Customer
Excellent value and efficient delivery by parcel force
13/02/20 by CHRIS ATKINS
Simple to use. Did what they said they would. Would use again.
13/02/20 by Mr Walker
Wouldnt use any other company to send my international parcels with! Not once has there been a problem with pick up or delivery!
13/02/20 by Najam Karim
Straight forward and arrived safely ahead of schedule
13/02/20 by Dale
Gave them 1 because I cant give less. They are non responsive. Refuse to give information to track my parcel. Definately not capable of international deliveries
13/02/20 by Greg
Very good service , I Will use them again.Many thanks
13/02/20 by Customer Richard
Another smooth delivery. Thank you
13/02/20 by Trudie
Perfect . Couldnt of wished for a better service
Thsnks
13/02/20 by Warren
Everything worked out fine unlike parcel2go services
13/02/20 by Richard Bradley
Dont waste your time money or effort. Failed collections, poor communication from the courier and also the Assistant at Parcel Monkey - Guaranteed next day delivery yet cant even collect to guarantee the delivery - DX as a subcontractor are also poor, failed to collect - upon contacting couldnt care less - wont be using either again! A booking made 4pm Wednesday 12th Confirmation received - The service you have booked is DX Freight Next Day. Your parcel is due for collection by DX Freight on Thursday 13th February 2020 8:57am thursday the 13th - a call to be told cant collect until the 14th.
13/02/20 by T Johnson
shocking customer service, never manged to provide me a shipping label and now taking forever to refund a PayPal transaction.
13/02/20 by simon
Perfect service. Thank you
13/02/20 by Richard Fell
All good. All good. All good.
13/02/20 by Customer
Very reliable
13/02/20 by Dave
Quick easy highly recommend
13/02/20 by Customer
Great service very auick
13/02/20 by Customer
Always good valve and prompt service from PM couriers
13/02/20 by Deborah
It was a decent experience but I believe it can be a more slicker process.
13/02/20 by RL
Good service, saved me a bit and easy to arrange.
12/02/20 by Peter, South Wales.
I waited for 1 month for my parcel to go from Uk to France, cut a long story short, parcel lost, terrible customer service, difficult to contact, 11 pounds compensation for a 100 pound package, avoid!
12/02/20 by steven corcoran
Quick and easy steps to follow
12/02/20 by Nargis Shaheen
Another successful and prompt delivery to Europe. Tracked from drop off to delivery. Faultless service - many thanks
12/02/20 by Martine Clayton
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