We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,495 reviews.
Excellent service reliable , fast and trustworthy
22/02/20 by Customer
Great service so far,although package was damaged by carrier this was nothing to do with P.M.
P.Ms comms are excellent...not overly fussed about outcome as the missing parts have already been replaced by me and recipient... P.M have taken it up with DHL...so await outcome..
22/02/20 by Stuart B
fast and esay
22/02/20 by john taylor
As advertised
22/02/20 by Nick
Reliable and dependable. If you need to use a courier, you can depend on Parcel Monkey
22/02/20 by Neville Witham
Excellent service with good delivery in decent time.
22/02/20 by Sarah Morris
Very good service and easy to do on the website
22/02/20 by Marilyn Hall
Does what is says it will do. I can trust them to deliver.
22/02/20 by Pasqualino and thanks for your order
Excellent, fast service with great tracking
22/02/20 by Linda
very efficient service, competitive prices
22/02/20 by Customer
Best postal service by far. Used Parcel Monkey for years and always a great service as well as economical. Always use Parcel Monkey to send our luggage to our holiday destination to save hassle at the airport. Way cheaper than add bags to flight.
22/02/20 by Ryan
Easy to use, never had any issues with the companies they recommend
22/02/20 by Yusoof Patel
Excellent service, found exactly what i needed to post my parcel as quickly and cheaply as possible. Very easy to use.
22/02/20 by Hannah Bradley
Excellent service from start to delivery.
22/02/20 by Mr Ward
Reliable as before
22/02/20 by Mr Ranshaw
Turned up when they said they would,polite and friendly delivery driver, all in all very adey good service thank you
22/02/20 by CustomerRobert Morris
Very good service . Tracking was easy. Booking again
22/02/20 by Mark Rowe
I use Parcel Monkey because its quick and easy for a regular delivery I make. Beware though of a couple of points; firstly, if the courier fails to collect or deliver in time for a paid 24hr delivery, youll be in a tennis game! Courier will point to their small print, saying we dont actually GUARANTEE delivery in 24 hrs, speak to Parcel Monkey for a refund, then PM say, read our small print, you need to speak to the courier! I simply dont buy 24 hr delivery these days. I actually find Parcelfarce or DHL are best for that by the way.
As I say, as an easy solution go getting a cheap job, PM is fine, but dont expect anything else!
22/02/20 by Nigel Ramsay
Excellent service.
22/02/20 by .Paul
It was super quick, and no damage on my big and heavy parcel, also cheap, the delivery mán was very nice and friendly. Consequently the best parcel sending as far.
22/02/20 by Customer
Delivery was quicker than expected and the delivery driver was very polite, helpful and pleasant. He brought the very heavy box into the house for me. I loved that we had a one hour time slot for arrival and that within one minute of the beginning of that hour he was at the door. Amazing service.
22/02/20 by Sue Orchard
All went very well.
22/02/20 by Abdul Rana
All good thanks : )
21/02/20 by Neil
Good as always
21/02/20 by David
Good service, reliable,
Easy website to use
21/02/20 by Mr D Cooper
Amazing delivery thank you would recommend 5 stars
21/02/20 by Customer
Really bad service - said they would pick up but did not had to go and deliver to the shops. When calling no one answers and when messaging the handler does not want to help. Stay away.
21/02/20 by Ash uk
Good price.Delivered on time.Fully tracked.Great service thank you Rob
21/02/20 by robin potter
The courier lost my parcel, I have been calling them and they kept telling me that they would call me back, but they did not, I had to call them first. Then they seemed to be fed up with my calls and told me that they cannot find my parcel, they think the driver did not put the label on my parcel or they think the driver put the wrong label and delivered it at the wrong address. I was told there was nothing they could do to help me and asked me to fill a claim form. I am frustrated.
21/02/20 by Customer
Very professional and items was picked up earlier than expected time plus delivered safely.many thanks..
21/02/20 by Customer
Very impressed. Easy to use, good prices and very fast shipping to the USA.
21/02/20 by Shahnaz Motz
The delivery driver said he delivered to somebody elses address I went to that address and there was no parcel went to other neighbours no parcel contacted Courier who work for them and no parcel Courier my parcel still no parcel no response no nothing I do not recommend this
21/02/20 by Kevin Barnes
Parcel monkey
Top company with equally good service
21/02/20 by GBC Europe limited
Excellent service, item got there in one piece, no problems, will use Parcel monkey again, and have recommended to others.
21/02/20 by Devenish Gallery, Enniskillen.
Great price, excellent communication and parcel delivered on the day/time promised.
21/02/20 by Gail
Great prices and easy to use
21/02/20 by Customer
Superb again. Every time I use the service it just works 100%. Easy to use and compare prices.
21/02/20 by Customer
Great Service
21/02/20 by Richard
Very professional
21/02/20 by Mrs Chodosh
Apart from having 2 parcel force people turn up for the same parcel it was delivered to the right address and signed for.very happy with service will use this service again
Thank you
21/02/20 by Barbara
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