We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,492 reviews.
Horrible... Im waiting for my parcel for 4 months from the UK to France, they dont want to tell me whats going on and keep asking me to complete forms. Ive already complete 5 times the SAME one and they keep telling me: if you dont complete it we wont investigate. Then they start again to ask me to complete an other similar form... it seems they are kidding me. Of course they charged me and Ive lost for £600 of things... DONT DEAL WITH THEM.
27/02/20 by Emmanuelle RATENAN
always keeps me waiting for label printouts,and then I have to contact the helpline to get them to send them.
27/02/20 by JANET WATSON
THIS COMPANY I USE TO SEND MY PARCEL ONES I SEND A PACK WITH THEM AND THERE WAS SOMETHING WRONG with my Pack I Chatted with two Employment Linda and Emily they promess and we agreed that my pack was going to be send back to my place. They Dare Open my Pack and through away my goods without asking me a permission. Then I asked a clame they denied Me my clame for my Item. I dont Recommend This company. THEY ARE thieves and whatever they do is Unacceptable! BE CAREFUL WHEN YOU SEND PARCELL WITH THEM There is no way they will give your money Back. THEY ARE NOT WORTHY OF your Trust
27/02/20 by Francine Niyokwizera
Does what it says on the tin!
27/02/20 by Eric Malcomson
Always a competitive price and delivery is always within an acceptable timeframe.
Online interface intuitive and easy to use.
Document delivery very timely.
100% happy with the service.
27/02/20 by Progressive Gears
Found it easy to use and quick to complete
27/02/20 by Tomski
Excellent service. Easy to use and prompt collection of parcel (unlike other parcel companies I have used)
27/02/20 by MJY Security Systems Limited
Easy to use website and great service.
27/02/20 by Sam*
No problems at all here. Website simple to use. Prices are reasonable and one of the best. Sent an international package and kept informed via tracking. Arrived in expected time. Overall I am very pleased. Recommended +++
27/02/20 by Eileen Walters
Used parcel monkey several times now, good price,good service..all good ,100%.
27/02/20 by MRS WALLACE
All worked well
27/02/20 by Alan Pridgeon
I love the ease of using Parcel Monkey. However the package arrived badly damaged. Fortunately the contents were sufficiently wrapped and only suffered a few scratches. I will not be picking that courier again.
27/02/20 by TM
Best price
Fast
Happy
Reccomened
27/02/20 by Customer
Good service, would use again
27/02/20 by Janet
First time Ive used them and I will use again. Very happy with everything.
27/02/20 by BMS Cars Ltd
Booked it
Collected it
Delivered it
Job Done!
27/02/20 by Garry.W
I have sent 2 AirExpress package with same content (a small new portable air purifier weighing
27/02/20 by Pat
Allways your service and can only recommend
27/02/20 by Gunnar Jessen
Paid more for 2 day courier service - time sensitive legal documents - and parcel still not delivered on Day 6. Live chat with Customer Support who said they cant help. Very poor!
27/02/20 by Mel
Excellent service
27/02/20 by Janet Young
Quick reliable and good value. Customer received the goods in Germany on time and very happy
27/02/20 by Richard Close
Totally satisfied
27/02/20 by Lower Barford Farm
Excellent service and a good price.
27/02/20 by Simon
Should have gone with my guts and avoid this company at all costs! My parcel arrived with the customer yesterday in Germany only to find the item badly damaged. My customer has sent me pictures of the damage and it must have been done with some force. Lucky the customer only wanted some parts of the product and wasn’t too fussed. Terrible service avoid at all costs and don’t be fooled because it’s cheap.
27/02/20 by Skopes007
Really good service
27/02/20 by S. O
AMAZING service, so easy and cheap. 15kg parcel delivered to France within 4 days.
27/02/20 by Mr Evans
Very competative rates for a parcel sent abroad. Excellent tracking info.
27/02/20 by Customer
Parcel Monkey never let us down and are always the most competitive for sending our parcels, we dont look any where else anymore.
26/02/20 by Martin Coleman
Great service
26/02/20 by Customer
Dpd 009557708 has not been delivered? The agent at Currys store in Brighton double checked that the parcel was good to send...at my request. Tracking, and its not delivered and theres a note on tracking re missing information. The information was there when I passed the parcel to dpd agent. Can someone help!?
26/02/20 by Mr Stephen Clifford
Parcel been lost, cant speak to a human had no contact in over 24 hours, wont be getting my custom again.
26/02/20 by Brian Bassett
Been Using Parcel monkey for few years now, Not had any Trouble & great Customer service if I need help.
26/02/20 by Customer
Simple effective price comparison shipping service
26/02/20 by Customer
I have not been able to determine where the parcel is;The last tracking reported it exported from the UK on 15/02/20 at 11.15 Contact with parcel force has not produced any further information. Your website contains a link to help tracking but just returns me to the carrier, very concerned given the epidemic in China as the parcel contained 50 medical masks for my family there. David Sharp
26/02/20 by David Sharp
For parcel postage and/or delivery, then unless its something conveniently postable through Royal Mail (usually smaller items), Parcel Monkey is the only other service I would need or ever use.
Great, easy to use website and booking system; consistently best value prices and consistently excellent service.
(I still have a bit of a "soft-spot" for Royal Mail. Were it not for our future Monarchs ears, it would be great to see these two merge and become Royal Monkey!!!}
26/02/20 by John Firbank
Very helpful and quick customer service and best prices I found so far.
26/02/20 by Customer
Easy to use website. Clear cost options to select from.
26/02/20 by Ian Pemberton
Excellent service
26/02/20 by Mrs Clare Pugh
My shipment has been delivered FASTER than my domestic shipments. Im so glad Ive found your website. Fantastic!
26/02/20 by Fırat Aydoğ
Easy to process the order online and print label. Delivery took slightly longer than expected but OK
26/02/20 by Paul S
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