We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,492 reviews.
The collector of my parcels was both amiable and professional but he arrived unannounced - prior warning of even an approximate time-slot wouldve been helpful.
25/02/20 by Mike Staite.
Cheaper, easy to track & delivered within reasonable time.
25/02/20 by customer
Simple to use, and always a bit of saving to be had
25/02/20 by Mr alan brook
Simple and easy to use, thanks
25/02/20 by Sue Leece
Very impressive. After selecting a postage option, it took less than 10 minutes for my parcel label to arrive in an email attachment.
Exceptional customer service which answered all my queries online in minutes.
25/02/20 by Mark
5* delivery every time
25/02/20 by Janet Cummings
I have been using parcel monkey for several years. They are reliable and easy to use, I highly recommend them.
25/02/20 by David Belton
Excellent will use again
25/02/20 by david Costello
Really good service, easy to use, easy to understand website with prices that are not only affordable and reasonable but cannot be beaten!
25/02/20 by KN
item arrived in 7 days, time quoted was 3-5 days, tracking was not always up to date but package arrived safely
25/02/20 by PHILIP
Very efficient and reliable
25/02/20 by Sue
I attempted to return a vape kit battery to Amazon via parcel monkey. I chose DPD from the options available and completed the form describing the item as "a battery". I dropped of the small package at the local drop off point and waited for confirmation of delivery. Now 5 days after delivery should have been made the item is being held in Edinburgh and PM are saying it id a prohibited item. Strange that this managed to travel 390 miles before anyone thought to tell me. They had my telephone number. So all in all theve let me down and because of their failure to let me know I am some £40.00 out of pocket. I wont use them again and I will go direct to the carrier and hope that the support is more informative.
25/02/20 by Viking47
Really pleased,it arrived safe and sound and on time.Will definitely use this service again only downside is having to drive to Preston to send it but a small price to pay.
25/02/20 by Henry Neil Linaker
A super easy way to compare prices, see how long delivery will be and a matter of minutes to send your parcel. The delivery itself goes well and reliable every time. Been using it a few times and will continue the next times as it really works for me.
25/02/20 by Adriana
Second time using them and they have delivered On time on all occasions as expected. I highly recommend them to everyone. Very affordable and flexible time table. Thumbs up
25/02/20 by Simfukwe Peter
Good reliable service.
Very competitive prices.
Good quotes for shipping heavy parcels.
Have used Parcel Monkey dozens of times in recent years. Recommend.
Ian.
25/02/20 by Ian Atherton
Happy with the service
25/02/20 by customer
Always great service
25/02/20 by Customer
If i could zero rate i would have done it because only thing a customer gets is emty words of sorry apology etc etc no real action to postive move to correct the issue resoling it the worse experience i had in such a clear straight order paid more then 60£ misleading in details that take 4 to 7 days but infact takes 10 or more just to attract customers with anything no morals
25/02/20 by meerwali khan
Quick, and easy to navigate and really reasonable prices!
25/02/20 by Customer
Very competitive and reliable
25/02/20 by Customer
All went well. Good service
25/02/20 by Andrew Townley
Excellent and prompt service
25/02/20 by CustomerBaptist
This was a drop off service and very easy to set up.
25/02/20 by Chris
Perfect transition! Never any worries or delay 100% reliable, thank you. Highly recommend!
25/02/20 by Mullika
Great service all went smoothly.
25/02/20 by Matty h
CAUTION!! This company is a Scam! DO NOT USE THEM!! When you book a consignment you are made to tick a box that says you agree to any extra charges!! How their scam works is that after delivery you get an email saying that have taken a further payment from your card, « Because their ‘Laser’ machine measured your item and found it bigger than you stated!!! » This scam is used time and time again, read the reviews!! DO NOT USE THIS OUTFIT!!
25/02/20 by Shane O'Connor
Worked a treat. Thanks.
25/02/20 by Ed Stanyer
Once again top notch service ...so pleased have found a cheap and reliable service keep up the good work
24/02/20 by Rodney Slack
Superb. Yet again, collected Tuesday in Greater Manchester and delivered to Dordogne, France on Friday. What more could you want? Thank you.
24/02/20 by r.mum
Found this to be an extremely useful service. Parcel Monkey found the quickest and cheapest Parcel carrier within minutes of looking with next day pickup from my home. If I had one small comment, I didn’t have any confirmation from the chosen carrier or when they were picking the parcel up. However, it was collected around 10pm so no worries at all. Good service will use again.
24/02/20 by Mr Peter Berrystone
Brilliant service.
24/02/20 by Customer
Quick collection and delivery... been using parcel monkey for more than 5years now... very reliable
24/02/20 by customer
Great service, reliable, good price, highly recommended
24/02/20 by Teresa
Great service.
Used twice now without complications.
24/02/20 by Customer
Quick and efficient. Great1
24/02/20 by Sarah Little
Easy to use the service
24/02/20 by Customer
Simple straightforward arrangement made for collection of goods to return to Amazon who could not collect large item (headboard).
24/02/20 by LINDSEY JOHNSON
Fantastic service as always.
24/02/20 by Miss Duck
Easy to use , Very quick pick up and delivery of parcel
24/02/20 by mandy
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
