We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,497 reviews.
Fast, efficient - quality carrier (DPD) and cost effective. Very happy
12/02/20 by Phillip
Always excellent service. Prices really good. Have sent approx 7 parcels, and will certainly use Parcel Monkey again.
12/02/20 by Richard Wheeler
Excellent service from parcel monkey once again.. can’t fault them at all
12/02/20 by David Johnson
Fantastic and great value
12/02/20 by Andrew
Thank you. Fab, reasonable and efficient.
12/02/20 by Hannah Wilkins
All good thanks, picked up as expected and delivered the next day
12/02/20 by kevin dudley
Amazingly efficient service
Couldn’t believe how easy it all was
Excellent value
12/02/20 by Mrs Hinksman
I would not even give them one star if I could avoid it! What a **** service - booked next day collection with Courier for Monday - No collection Monday, no collection Tuesday and no collection today! So really poor but what is so frustrating is the attitude of the support staff. you have to chat with them on line and quite frankly they couldnt give a toss! They dont seem to realise that the contract is with them - they just say they are a price comparison website! Dont they understand basic contract law? NEVER use this service as they will just fob you off! Right now I need to see if they can even organise a refund!
12/02/20 by Simon Crawford
Briliant website.i choose dhl.
Great service
12/02/20 by david barraclough
Good smooth delivery. No problems incurred
12/02/20 by Mourne Militaria
Smooth and easy.
12/02/20 by customer
Perfect, all you could want and cheap!
12/02/20 by Customer
Delivery time was good. Great updates on delivery progress via tracking facility. Only 1 attempt at delivery before leaving at base for customer collection. Client states no card was ever left with information that a delivery had been attempted or where to go to collect the parcel. As an international delivery it took several calls to discover where the item was being held for collection.
12/02/20 by John Lambe
Simple to use, fast and best price booking, will be the start of many times using this service
12/02/20 by Logtek Ltd
Always get the job done
Excellent service
12/02/20 by Stephen Luke
Perfect service
12/02/20 by Juan
Parcel Monkey were a touch cheaper than if I had used the carrier direct. Collected on time. I presume the parcel arrived at the destination as I have not heard otherwise. I would try them again should the need arise.
12/02/20 by ron eccles
It wasn’t clear that the service wasn’t going to be same-day delivery
12/02/20 by Paulina
Quick and simple to use. The instructions and information regarding what can and cant be delivered were clear and easy to find.
12/02/20 by Philip
all worked well
12/02/20 by Richard Darcy
Efficient excellent service from door to door. Tracking is accurate and consistently updated. Great service
12/02/20 by Ciaran Headley
Easy to use and very helpful
12/02/20 by Lynsey Brown
Excellent service as always
12/02/20 by Kevin
This is my favourite site excellent. Simple to use. Highly recommended.
12/02/20 by Valerie
Brilliant as usual, small business working well with PM - thanks you
12/02/20 by Audrey Ball
Fast efficient service easy and quick to use
12/02/20 by Customer
As advertised, great service!
12/02/20 by C Albuerne
Easy to compare prices and services.
Doing the labels and documents at home takes the stress out of things.
12/02/20 by Paul
2 parcels totalling 50kg on a next day before 12 service
All for 24 quid, great VFM
12/02/20 by Industrial Fabs
You haven’t picked it up !!!! 0 stars
12/02/20 by CHRIS Scott
All good thanks
12/02/20 by Igors Timofejevs
Once we had filled in the online form, which we found slightly complicated, the process was very easy and the parcel was delivered okay.
12/02/20 by Customer
Value for money. Parcel delivered safely next day. Good service, will use again.
12/02/20 by Jude
Another quick and efficient delivery, as usual, thank you!
12/02/20 by Gabor Radocz
Everything went smoothly so no complaints
12/02/20 by Mr Mark Kneller
Cheapest and most convenient delivery service.
12/02/20 by Customer
Perfect Service from start to finish
Hassle free and value for money
11/02/20 by E S Northern Ireland
Misleading booking process.... and didnt arrive on time.. will never use again
11/02/20 by mark holmes
Really great service. Second time using these guys. Highly recommend.
11/02/20 by mercedes van arkadie
Good service and reliable
11/02/20 by Customer
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