We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,497 reviews.
Dont use Parcel Monkey! Used parcel monkey for years and Ill NEVER EVER use them again! I actually HATE them and wish insolvency on the company. Shipped a package to family overseas before Christmas at a cost of c£100 which was deemed to contain dangerous goods so was returned. I suspect it was the tablet given that it contained a battery but they are unable to tell me the reason. Fast forward over a month later and almost daily chasing of both ParcelMonkey and their shipper- I receive notification that they have received it back and that I need to a) collect in Southampton (I live in Yorkshire), b) pay a £5 admin fee and an additional £22 to have it returned to me or it will be kindly destroyed. Through my daily calls Ive learned that their returns process requires a pallet to become filled with their shipper before they will return. Their customer service are unable to tell you anything and unwilling to help. Basically, shut up, sit tight and just wait. Youll get your returned parcel when you get it. DONT USE THEM. Disgusting company which has no place in the UK.
08/02/20 by Shayne Scott
Very good service will use it again
08/02/20 by Customer
You’ve lost my parcel and one week on it still hasn’t been dealt with.
08/02/20 by Customer
Excellent service
08/02/20 by Customer
Really good service
Never had better
08/02/20 by Cogan customer
Sent a small parcel with a coin in, the item was delivered fine but then a week later I received a charge saying my item was 20kg! and I’d have to pay a massive surcharge. I explained it was a tiny parcel weighing a few 100 grams but they said I needed photographic evidence, I wasn’t advised to take photographs etc before dispatch!
08/02/20 by Mark Osborne
Delivered promptly and without issue
08/02/20 by Customer
Very easy and quick delivery
08/02/20 by Liz Davies
Parcel vanished. I had to give full refund. Wont use again
08/02/20 by Customer
Excellent services!
08/02/20 by MARIA PIA
cant fault the service, my parcel arrived in South Korea in no time!
08/02/20 by Clint Bryer
Efficient service as usual, parcel collected on a Monday from the UK and arrived in Italy on a Thursday, lets hope the value for money stays the same after Brexit!
07/02/20 by Customer
They really live up to their name. Our parcel to be sent to Australia is still sitting in our living room even though they sent us an email to tell us that it had been picked up. Avoid. My wife waited 2 days for these people to turn up.
07/02/20 by Myles Johnson
Excellent as normal
07/02/20 by Ian Thomson
Sent a parcel to Hong Kong. Very clear information and instructions with appropriate links to the chosen courier. Chose parcel drop off my end and given tracking number. Parcel arrived at destination ahead of promised schedule. Cost of selected service seemed reasonable.
07/02/20 by Cherie
Very easy to find the right delivery service once I’d measured and weighed the parcel. The price for delivery within the UK of an 8kg parcel nearly a metre in length was remarkably inexpensive, given that it was collected from home, tracking included. Brilliant service that I would recommend to anyone.
07/02/20 by G Allen
Great service
07/02/20 by Customer
As expected. 2 days to Denmark.
Easy to book
07/02/20 by Customer
Arranged and paid for collection on Thursday 06/02/2020 - Friday 07/02/2020 - still waiting for collection - no help from Parcel Monkey other than you have to wait until 6pm - I told them i COuldnt stay late on Friday which is why i made the collection for the Thursday - basically - stay or cancel - no help whatsoever - will NEVER EVER them again and I ship worldwide!
07/02/20 by Tara Baird
Amazing. Parcel received in France sended from London. Amazing company I will recommended 100%. Congratulations
07/02/20 by Customer
Great service
07/02/20 by Russell King
Excellent efficient service thank you
07/02/20 by ELIZABETH WELLS
Good， reliable service
07/02/20 by Customer
Excellent service first tine I have used this company they came highly recommend would always use again
07/02/20 by Sue Bullen
Parcel Monkey fair, but PARCELFORCE will take your money and to hell with any principles. During booking my collection/delivery I was invited to upgrade to 24hr delivery. My parcel arrived after 48hrs. No traffic hold ups, no inclement weather conditions. Just the usual with PARCELFORCE, POOR SERVICE. It seems PARCELFORCE can do what they like with delivery times. They take the money and claim they do not guarantee delivery times, so I ask myself the question, why did they invite me to upgrade to 24hrs delivery? Money for nothing. WILL NO ONE RID US OF THIS TROUBLESOME COURIER?
07/02/20 by Mr Ian
Do NOT ever trust this outfit! We sent one suitcase, which we underestimated both the weight, and the dimensions so as to be fair. And then they overcharged us an extra GBP29.89, saying that the suitcase handle constituted the extra charge! This resulted in the declared weight going up by 7kgs! For a bloody suitcase handle! And the dimensions going from a depth of 20cms to a whopping 30cms!! All because we never told them that the suitcase had a handle!! Will never use or trust this outfit again, and nor should you!!
07/02/20 by Shane O'Connor
Parcel Monkey is a great site for booking couriers and I would always go there first. However, they should beware of stating drop off at any Post Office. Most of them will tell you that they are Royal Mail NOT a Parcel Force collection point - so distinguishing the difference and identifying the Parcel Force collection points would be helpful.
07/02/20 by Paula Taylor
Unbelievably easy and straightforward.
Cant recommend enough.
07/02/20 by Bryan Like a Lion in Zion
Provided a quick route to a cheap and effective delivery organisaiton.
07/02/20 by EAM
Excellent. Quick, easy and saved me money!
07/02/20 by Customer
5 stars is for how arrive the parcel in time and not damage but the service from England was sheet about the delivery guy. When I book for that parcel I just wrote a message that I was home and alone whit a small baby than I wish to get help to take the parcel. And that person call to my husband that I was him alone at home and he curry the parcel and baby because the delivery guy was very very very rude on the phone and also my husband sayd ok but than give me 5 minutes in 3 minutes the delivery guy call him back saung:are 3 minutes allready I gonna go. My husband asked him to waith so did everything my husband and when my husband open the gate him didnt even help in that time to take the parcel and he tried to not sign his label.. So if I was alone? If I was pregnant and plus small little one for this person doesent metter. Horrible horrible horrible I m very happsad for that
07/02/20 by GIOVANNA
VERY EFFIECENT SERVICE
07/02/20 by Customer
Parcel Monkey web site is very easy to use. It is very clear what you will pay.I have used them for years and very few issues. :-)
07/02/20 by Honesty is Our Policy
Always a smooth and straight forward experience
07/02/20 by Alan H.
A hassle-free experience at a competitive price. Thank you.
07/02/20 by Aiden Higgs
Excellent service
07/02/20 by Mumtaz Begum
Excellent. I would use again.
07/02/20 by Koukou
Easy to register and book and pay - would definitely use again
07/02/20 by Guest
Good service and a lot cheaper than going directly to Parcel Force
06/02/20 by Shawn
Great service, very easy to use and I know that I’ve got a competitive price to send my parcel
06/02/20 by Tracey
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