We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,495 reviews.
Simple straightforward arrangement made for collection of goods to return to Amazon who could not collect large item (headboard).
24/02/20 by LINDSEY JOHNSON
Fantastic service as always.
24/02/20 by Miss Duck
Easy to use , Very quick pick up and delivery of parcel
24/02/20 by mandy
Great service, thanks
24/02/20 by Customer
Brilliant U.K to Canada in 2 days
24/02/20 by Carol Ward
Collection Staff were great. Parcel was delivered from UK to Sth of France on time and in perfect condition. Ty. :)
24/02/20 by D. White
Cannot believe how cheap these are!
It allowed me to send a very large parcel at an affordable price. I will definitely be using them again
24/02/20 by Mrs S
Using parcel monkey for almost 10 years now. Over this time we had a few issues with items getting damaged. In all cases parcel monkey kept their end and got us compensated for the loses (providing that you have a insurance included in shipping)
Their website is easy to use. Overall good quality service, keep it up the good work.
24/02/20 by Jacqueline Read
Usually excellent service but parcel still not arrived and no tracking update since Feb 14th and no response to my message question yet.
24/02/20 by Sue T
Excellent service as always
24/02/20 by Customer
Really easy to use and the cost and speed of parcel to USA was amazing
Will definitely use again
24/02/20 by Phyllis Brereton
Very good service and value for money.
24/02/20 by Jenny Cheung
Easy to use, reasonable price, all went to plan.
24/02/20 by Annabel Caulfield
good price, swift easy to use site
24/02/20 by Mr robert swainston
Shocking, lost the parcel then the customer service was equally shocking!
24/02/20 by J Elmes
Good value. Easy to book, print label and drop off parcel.
Delivered on day scheduled,
Plenty of communication.
24/02/20 by Customer
As always, quick, easy and polite
24/02/20 by Slinky Malinky
Great service. Easy to use website and delivered on time. Thank you.
24/02/20 by Dawn
Happy with the overall service and cost of postage and delivery of my parcel
24/02/20 by Bill
Youve done it again! In spite of the storm and flooding...My parcel arrived fast and in time. Driver Steve kept me updated, so all is good!
24/02/20 by Andrea Berthauer
Charged me £50 extra and lied about the size of my parcel I even got the recipient to measure it and it was inside the size of the terms and conditions. Watch this company as they scam you out of money
24/02/20 by Charlotte
Much better prices than I was getting from my account with UPS
24/02/20 by Customer
I run a non-profit, and organised 2 parcels of urgent supplies to go to our team based out in China. I paid for their 3-4 day service, at a much higher price, which they confirmed was possible. After 2 weeks the parcels still havent arrived. Despite 5 other parcels sent with other providers all arriving fine, even though they were posted a week after these 2 parcels were sent out!! They have zero customer service, for 2 weeks I have received we will let you know when we have more information time and time again. They do not have any accountability. They have told me the reason for the delay is an Act of God so they cannot be held accountable... come on...!! When all other providers are able to, there is really no excuse to not be able to! There is no service line to call, there is literally nothing you can do if it goes south. They offer tracking but it is absolutely rendered pointless when your parcel is being held in one place without any sign or communication of it getting released! Extremely Extremely Disappointing! I really advise 100% against using their service. I was tempted to post on our organisations international page, but at the end of the day, that doesnt get the parcels back... I just hope someone reads this and doesnt make the same mistake.
24/02/20 by Emily
Good price for service, much cheaper than going direct
24/02/20 by Paul Taylor
A good & efficient first time service experience
24/02/20 by David Moore
Perfect service will use again
24/02/20 by Hedgehog Security
All good - picked up & delivered as requested. no problems.
24/02/20 by Customer
Very good 16 kg parcel posted in Cheshire Wednesday night arrived Estepona Monday morning will use again
24/02/20 by Ian Francis Oliver
Quick service, all arrived in good condition.
24/02/20 by Maria
All went plan
24/02/20 by Bill Broad
Easy to use. Great rates. Used it twice since my first try.
24/02/20 by Caz
Quick and easy
24/02/20 by Kelly
Quick and easy
24/02/20 by Robert
Great service, couldn’t fault it
24/02/20 by Martin
Delivered after we werent available first time. Very impressed they tried a second time.
24/02/20 by Sarah Morris
Everything fine from pick up to delivery
24/02/20 by D Mc
Always excellent and efficient service. Wouldnt use any other.
24/02/20 by Sofia
Very good service
23/02/20 by CustomerJ Rafferty
Cant recommend Parcel Monkey enough. Been using them for several years now and they havent let me down once. Easy, straightforward and reliable. Use with confidence.
23/02/20 by Customer
I have used parcel monkey before....so efficient and easy..
23/02/20 by Virginia
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