We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,527 reviews.
I booked through parcel monkey and took my parcel at the drop off points where I was told they cannot take it as it’s more than 10kg whereas I paid for 20kg and got a sticker to put on my parcel clearly showing the weight.I have to contact the parcel monkey where I was told to cancel this service and try another one.
21/02/19 by MR HASEEB KHAN
courier wouldnt take parcel from seller, not wrapped correctly, seller refunded my money, lost out on a good buy, to cap it all, no communication whatsoever from courier, and no refund !.
21/02/19 by Cam lloyd
I got my parcel just in time. Had my luggage delivered form UK to Brunei. Many thanks for your efficiency and your hard work Parcel Monkey!
21/02/19 by Customer
Easy to use, great tracking, quick delivery and reasonable prices!
20/02/19 by Mrs Donna Duffy
Sent a parcel to family member in USA ( from UK) was collected from me Tuesday afternoon, it was delivered to my family on Friday morning! Brilliant service, would recommend..
20/02/19 by Customer
Yet again parcel monkey strikes.had a parcel collected thursday then another on friday with parcel force via parcel monkey site.to my amazement both parcels are delivered to the same address on monday even though there going to 2 differant address.how can this happen ?.well review readers they only printed out a duplicate label that they bring for the previous days parcel and stuck it on the 2nd one .you couldnt make this up.i feel a carry on film being made.carry on parcel monkey.also as they dont like you complaining or giving a refund for poor service they block you from there support centre contact links
20/02/19 by Customer
So impressed! Picked parcel up on time, delivered abroad within 4 days and that was including the weekend when everything stops in Spain. Price reasonable. Would use again
20/02/19 by Julie
All easy and parcel arrived safely.
20/02/19 by Customer
BRILLIANT thanks so much.
20/02/19 by Ms Diane Fisher
Great site, easy to use what more do you want 5* for me.
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20/02/19 by Customer
We used Parcel Monkey for the first time and we received great service , we will certainly use them again if needed.
20/02/19 by Dan
Excellent service
20/02/19 by Customer
I got additional charge every single time when I sent the international parcels, at the first couple times, I tried to claim by sending the proof of the photos and they always refunded me, but now they dont accept the proof of photos anymore, very annoying but cant do anything because all the fee add up still cheaper than other carrier, one day definitely swap to another fair company.
20/02/19 by Sammi
Parcel Monkey saved me considering the fact that I had to send back home some big boxes, and the company that I booked for the transport cancelled last minute.
I had a tv and so much more and everything came all in one piece, despite the fact that so many people said you will not receive your tv intact! Highly recommended and cheap prices too!
20/02/19 by Stefano F
It all worked well to pick up an eBay item
20/02/19 by sion
spot on as always
20/02/19 by paul morris
Hi there.
Thank you. I recieved my box in 5 days(instead 3-4) but was ok.
Just the DPD application doesnt work. But atlist we can check the tracking in slovakia on the day when the box arrivel. When I make the order after I was scare, because all the feedback what I see is was highly NOT recommended. But was good surprise. I was satisfied. I will use it again in the future.
Thanks
Anita
20/02/19 by Anita Vizvariova
Great service picked up next morning and delivered the day after
20/02/19 by Craig Blease
Could not get cheaper, and collection to suit me not the company
20/02/19 by MICHAEL
Difficult international job but this was smooth, speedy and far cheaper than going to the couriers direct
20/02/19 by Customer
Excellent service
BROOKMANS ELECTRICAL
20/02/19 by Bleddyn Sims
One time the driver attempted to another courier and after never came back. I called them several times, but they did not send anyone anymore.
20/02/19 by Eva
Excellent, all worked as expected.
20/02/19 by Customer
Great delivery to Italy. Easy and in time. Thank you
20/02/19 by Rachel Lewis
Booking and paying for the service was easy. When I realised that the parcel could be collected at any time the following day, and I had to pop out,I phoned and changed the collection day. Great. However the very nice Parcelforce man turned up a day early on the original collection day. Luckily I was in.
20/02/19 by Shelagh Johnson
Our pick up went like clockwork. no hassle excellent service
M Barnes Surrey
20/02/19 by Margaret Barnes
Quick, tracked, arrived in good condition.
20/02/19 by Tom
Very impressed with the service that parcel monkey provided.
20/02/19 by m neale
Very good service and very fast delivery and the price is awesome. I do recommend. Thank you Parcel Monkey ????????????????????????????
20/02/19 by talat mehmood
Arranged with parcelforce. Absolute nightmare.wife booked day off and they never turned up 2 days in a row. Ended up having to take large parcel to depot..
19/02/19 by Customer
Made an unexpected situation easy to resolve. Returned incorrect goods using this service with no fuss and acceptable cost.
19/02/19 by Bekko
I have had bad experience with international shipping,after month the parcel returned back to my address because the courier destroyed the label and they could not find the receiver.the worst:the parcel monkey did not refund my money and i paid again to recent this parcel, horrendous service
19/02/19 by Nikolaos
Very good service,and i will recommend you to family and friend.
19/02/19 by Customer
Im always happy with Parcel Monkey. Theyve never let me down anytime. Ive used them for sending parcels abroad.
19/02/19 by Nonaki
I always use Parcel Monkey to send items to my son and to a friend. It collected within time slot & delivered quickly.
19/02/19 by A. Coulthard
Good service. Excellent value for money
19/02/19 by Customer
Payed for a 21-day service that ended up in a 50-day ordeal. They didnt know where the package was and never gave me real information of the status of my parcel. The package arrived without them making the update in their system and when I asked for a refund due to the absurd delay, I got $10 dollars in return. Just $10, for my troubles. Wouldnt recommend at all for international shipping at least.
19/02/19 by Magdalena
Excellent service
Simple to use
Great value
19/02/19 by Sue Slater
It worked! Thanks!
19/02/19 by Customer
So easy to use, very clear interface.
19/02/19 by Patrick
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