We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,527 reviews.
My parcel was not picked up from the drooped off point. It is still there and the shop does not pick up the phone. I dont know whats going on with it. The parcel was a birthday present which I sent a week earlier to make sure it arrives on time. And it didnt and its not going to! Very disappointed
19/02/19 by Customer
when contacting parcel force to check on collection and to recollect a missed collection they put me through to a branch in Glasgow when I was in Portsmouth Hampshire, they said they could not give a time or let driver know not to collect before 0930 as no one in, this seems a bit of a waste of drivers time and mine having to wait in for over 5 hrs for recollection .Once I explained that I left parcel on doorstep pick up was arranged .Surely a better system for collection and contact with drivers and customer could be viable as it would save time and make sure some one was in for collection.
19/02/19 by Mr John Shepherd
Having used Parcel Monkey a few times now I logged a delivery which be made to China for an important package I needed sending out. I chose the option for DPD to send this via air for a 7 working day delivery, this was sent on the 31st Jan 2019. Its is now 19 Feb 2019 and yet not delivered.
19/02/19 by Customer
Easy to use. Good prices. Prompt delivery. Will use again.
19/02/19 by JC, South Gloucestershire
Prompt and efficient
19/02/19 by Mr Rob Robinson
Very good up to now thanks
19/02/19 by Customer saad
Tried them all and this is by far the best....quick...very competitively priced...choose your carrier (parcelforce for me) and 100% reliable.
19/02/19 by David Jenks
This was an excellent service having a parcel delivered from France to the UK. Thank you for your speedy, efficient service.
19/02/19 by Mrs Joy-Ann Ross-Smith
DO NOT USE THIS PRICE COMPARISON SITE. NEXT DAY DELIVERY DOESNT HAPPEN AND BEWARE OF THE UNFAIR CONTRACT TERMS. They give customers an option to extend liability insurance which you pay extra for and not only was our goods damaged but they refused to pay for damages because the insurance doesnt cover anything on their a prohibited items list, a list which names every type of goods that can be couriered which you can possibly think of (SEE LIST BELOW). They also state under the terms and conditions that this list IS NOT EXHAUSTIVE and therefore they try to reject claims for damaged items that arent even on this list. COMPLETE SCAM. We emailed the CEO Nav Ramiah and he hasnt bothered to reply. Just happy to take customers money and to reject or ignore customer complaints. Air Bags Airbags Alcohol Ammunition Amp(carried on a no-compensation basis) Amplifier(carried on a no-compensation basis) Animals Antiques (carried on a no-compensation basis) Any Item Containing Liquids Any Item With Glass Components (carried on a no-compensation basis) Apple iMac (carried on a no-compensation basis) Apple IPad (carried on a no-compensation basis) Apple iPhone (carried on a no-compensation basis) Apple Mac Desktops (carried on a no-compensation basis) Apple Mac Mini (carried on a no-compensation basis) Apple Mac Pro (carried on a no-compensation basis) Apple MacBook (carried on a no-compensation basis) Apple MacBook Pro (carried on a no-compensation basis) Apple Powermac (carried on a no-compensation basis) Apple Watch (carried on a no-compensation basis) Arms And Ammunition Artworks (Inc Both The Canvas And Frame) (carried on a no-compensation basis) Batteries Beer Birds Boat Engines - must have purge certificate (carried on a no-compensation basis) Bodily Fluids Boiler Bomb Bonds Bottled Liquids Bouquets Bullion CRT Screens (carried on a no-compensation basis) Camera (carried on a no-compensation basis) Camera Lenses (SLR) (carried on a no-compensation basis) Canned Liquids Car Body Panels (carried on a no-compensation basis) Car Bonnets (carried on a no-compensation basis) Car Boots (carried on a no-compensation basis) Car Bumpers (carried on a no-compensation basis) Car Doors (carried on a no-compensation basis) Car Engines - must have purge certificate (carried on a no-compensation basis) Car Headlamps (carried on a no-compensation basis) Car Rear Lamps (carried on a no-compensation basis) Car Seats (excluding Child Seats) Car Tail Lights (carried on a no-compensation basis) Cash Ceramics (carried on a no-compensation basis) Champagne Charcoal Cheques China (carried on a no-compensation basis) Chocolate Christmas Crackers Coal Coke (coal) Cologne Compressed Gas Computers Computer Server (carried on a no-compensation basis) Computer Servers (carried on a no-compensation basis) Cooker With Glass Parts Corrosive Materials Counterfeit Items Cupboards (freestanding) (carried on a no-compensation basis) Currency (carried on a no-compensation basis) Damaged Goods (carried on a no-compensation basis) Dangerous Goods Deceased Animals Deodorant Diesel Dishwasher Dog Food Dolls Houses (carried on a no-compensation basis) Drawers (freestanding) (carried on a no-compensation basis) Driving License (carried on a no-compensation basis) Drugs Drums (carried on a no-compensation basis) Empty Aerosols Empty Gas Cylinders Empty Pressure Cylinders Engines Exhausts (carried on a no-compensation basis) Explosive Materials Fax Machines Firearms (including Replica) Fireworks Fish Flammable Materials Flowers Fluid Food Foreign Currency (carried on a no-compensation basis) Freestanding Furniture (carried on a no-compensation basis) Fridge Fridge-freezer Fur (carried on a no-compensation basis) Fur Coat (carried on a no-compensation basis) Furniture (freestanding) (carried on a no-compensation basis) Gas Cylinders Gasses Glass (carried on a no-compensation basis) Guitar Amp(carried on a no-compensation basis) Guitar Amplifier(carried on a no-compensation basis) Guitars (carried on a no-compensation basis) Guns Hazardous Goods Headlamps (carried on a no-compensation basis) Hover Board Hoverboard Illegal Substances Imitation Firearms Jewellery Valued Over $250 (carried on a no-compensation basis) Juice Keyboards (musical Instrument) (carried on a no-compensation basis) Knives LCD Screens (carried on a no-compensation basis) LCD TVs (carried on a no-compensation basis) Laminate flooring (carried on a no-compensation basis) Laptops (carried on a no-compensation basis) Large Car Components Lenses (glass) License (carried on a no-compensation basis) Lighters Lithium batteries Liquid Liquids Live Animals Livestock Lottery Tickets Magnum Marble (carried on a no-compensation basis) Medical Samples Medicine Mirrors (carried on a no-compensation basis) Mobile Phones Valued Over $250 (carried on a no-compensation basis) Money (carried on a no-compensation basis) Monitors (LCD/CRT/TFT/LED) (carried on a no-compensation basis) Motorcycle Engines - must have purge certificate (carried on a no-compensation basis) Motorcycle Panels (carried on a no-compensation basis) Munitions Musical Instruments (carried on a no-compensation basis) Nail Polish Nail Varnish Netbooks (carried on a no-compensation basis) Notebook Computers (carried on a no-compensation basis) Oil Outboard Motors (carried on a no-compensation basis) Oven With Glass Parts Oxidising Materials Paint Paintings (Inc Both The Canvas And Frame) (carried on a no-compensation basis) Passports Passports (carried on a no-compensation basis) Perfume Perishable Goods Personal Effects (carried on a no-compensation basis) Pet Food Petrol Pharmaceutical Products Photocopiers Pianos (carried on a no-compensation basis) Pills Plants Plasma Screens (carried on a no-compensation basis) Plasma TVs (carried on a no-compensation basis) Plastic Screens (carried on a no-compensation basis) Poorly Packaged Goods Porcelain (carried on a no-compensation basis) Pots (carried on a no-compensation basis) Pottery (carried on a no-compensation basis) Precious Metals Valued Over $250 (carried on a no-compensation basis) Precious Stones Pressurised Containers Pressurised Cylinders Printer Cartridges Printers Pyrotechnics Radioactive Materials Replica Guns Replica Items Replica Weapons Screens (carried on a no-compensation basis) Segway Server (carried on a no-compensation basis) Servers (carried on a no-compensation basis) Settees Sheet Metals (carried on a no-compensation basis) Sheet Plastics (carried on a no-compensation basis) Shrubs Sofas Solar Panels Spray Cans Stamps (carried on a no-compensation basis) Stolen Goods Suitcases (carried on a no-compensation basis and prohibited with UPS and DPD) Synthesizer TFT Screens (carried on a no-compensation basis) TVs (carried on a no-compensation basis) Tables (freestanding) (carried on a no-compensation basis) Tablet Computers (carried on a no-compensation basis) Tablets (pills) Televisions (carried on a no-compensation basis) Tiles (carried on a no-compensation basis) Tissue Samples Tobacco Toilets Toner Cartridges Toxic Materials Toy Guns Trees Trumpets (carried on a no-compensation basis) Tumble Dryer Tyres Un-boxed Furniture Un-packaged Goods Unboxed Bicycles Vases (carried on a no-compensation basis) Vodka Vouchers (carried on a no-compensation basis) Wardrobes (freestanding) (carried on a no-compensation basis) Washing Machine Water Weapons Wheels Whiskey
19/02/19 by Sebrina
Great service, very reliable, good value highly recommend using Parcel Monkey.
19/02/19 by S Webster
Great fast service
19/02/19 by Neil bush
Great company
19/02/19 by Margaret Newman
Paid nearly £40 for a collection/delivery and it wasn’t collected. No communication from Parcel Monkey or Parcel Force to tell me this. The contact form on the website to report a problem doesn’t work and there is no phone number to contact them. They do have a postal address to contact them though! In 2019 I have to write a letter to sort this out!?!
19/02/19 by Elliot Congreave
Courier was chosen. It turned out that the carrier was actually UK Mail. They tried to deliver the parcel, but the recipient company wasnt open. I tried to contact UK Mail, but they have no customer service and the only phone line is automated, so I couldnt change the new delivery time (only a new date could be selected). Fortunately, on the new date, UK Mail ran late and the recipient company was open for delivery. UK Mail have had numerous complaints about this lack of contact and have done nothing about it.
19/02/19 by Peter Addiscott
Amazing service as always! Used parcel monkey 4 times so far to send different sized packages and theyve never failed me. Courier is always booked promptly, always shows up on time and parcels are always delivered without a problem. Cant fault the customer service either.
19/02/19 by sylek2222
Excellent service
19/02/19 by Judy Griffen
Quick efficient service
19/02/19 by A C Haswell
Like always. Fantastic service
19/02/19 by Customer
Amazing service as usual.
19/02/19 by Samuel
Excellent.
Recommend this company!
19/02/19 by Customer
Delivered as promised with no dramas and provided good customer service. Just great. Will definitely use them again
19/02/19 by Mrs J Southwell
Very easy and quick
19/02/19 by Customer
Good service at the right price
18/02/19 by Mark Flint
Good price and service, thank you
18/02/19 by Marineboy
Thanks????????????????
18/02/19 by Tomas
Excellent service as always.
18/02/19 by Customer
Excellent service! I used parcelmonkey to send a parcel from england to zambia(Africa)and it reached there safely in just 3 days!how amazing is that. Usually,other couriers take upto 7 days and with the quote they gave me it was quite reasonable and worth it. I’d use their service again. The only thing which was a let down is the tracking. Its not very clear,i had to keep chasing it on the live chat but overall great service. Try it you wont be disappointed. The best so far compared to other international courier websites. Thank you parcelmonkey????
18/02/19 by Jamila yusuf
very happy, easy to arrange delivery, it got there on time. No problems.
18/02/19 by James
I used Parcel Monkey to search for the best deals to sending my grand daughters birthday present from Knaresborough in North Yorkshire to Budapest Hungary. The most reasonable company was Parcel Force, it took five days which included a weekend.
A first class service from both Parcel Monkey and Parcel Force.
18/02/19 by JM Russell
Inexpensive and simple to use
18/02/19 by Customer
Absolutely perfect service!!!!! Can’t fault it from booking on line to delivery!! Time slot for collection on time....tracking excellent....and delivered within 48 hours to France as promised!!!! Amazing!!! Would recommend them anytime!!!! Thankyou.
18/02/19 by J Connell
very efficient and quick delivery
18/02/19 by graham hatton
First time I have used parcel monkey...great website,very easy
To follow instructions.easy to print labels,and the cost was reasonable.
Driver collected as predicted,and was extremely helpful,and lifted the box himself.
Well turned out with his uniform which is good for the company image.
18/02/19 by Mr George Macfarlane
Never thought I would need a ‘system’ to send a parcel but I did and ParcelMonkey was a revelation. Easy to use and perfect at finding the right solution between speed and £££££. The service I chose picked up from my door and allowed me to track the journey. Perfect A++++
18/02/19 by Kirk
The parcel wasn’t delivered to the address. Had to be collected from a depot.
18/02/19 by penny morris
Go for any service other than the next day delivery service. You pay extra for nothing. It is an easy way for Parcelmonkey to make free money from you without offering service. I paid extra for next day delivery service as I needed to deliver my parcels urgently. My parcels ended up staying in the depot for 2 days. It took almost 4 days to reach final destination and all way through there was no tracking information. Compensation or good will gesture was denied. I would have been better off buying 48 hours or so service or better yet went direct to the courier. Parcel Monkey are very untrustworthy. Watch out for the hidden T&C’s that are there to take advantage of the customer as is my case.
18/02/19 by Bobbie Njoroge
Have used you before and you were brilliant. But this time the parcel didnt get to the destination i set
18/02/19 by WHY NOT SUBSCRIBE! !
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18/02/19 by Rita Wayne
Collected and delivered on time at reasonable cost. Website is easy to use.
18/02/19 by Tim Keats
Excellent! Recommended.
18/02/19 by Pat Lee
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