We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,533 reviews.
Dreadful experience. My next day delivery took 21 days to arrive and when it did arrive, it was broken. Still waiting for an apology/acknowledgement regarding this horrendous service. Sometimes when things seem too cheap, theres usually a reason.
16/01/19 by Mrs Helen T
Good to have it collected and quick and easy to book
16/01/19 by Malcolm
Very efficient very cost-effective excellent service all round very pleased will use again
16/01/19 by customer
Cant fault these guys - I use them all the time and the provide a great service - really good prices and very easy to use.
Thank you very much for a great service
16/01/19 by craig
paid for delivery to Eskirsehir in Turkey , got delivered Instanbul week later ,, and thats where it stayed until it was returned back to me after a futher 2 weeks , it was , down for collection , why , i do not know , and the travelling time between the 2 cities is about 6 hours , oh and and for good measure also pay about £40+ for duty,s which was not advised on,, i,ve sent Parcel Monkey a lot of messages , but keep coming back with nothing ,, they are not bothered , they took the money and ran , basically wash their hands of it , 1 star rating is too much , give them a wide birth ,,
16/01/19 by robin dodd
Prompt collection and detailed tracking was very helpful. l would definitely use Parcel Monkey again
16/01/19 by William
THIS IS THE FIRST TIME I HAVE USED PARCEL MONKEY. ALL WENT WELL AND EASY TO USE. I WILL USE THEM AGAIN. VERY COMPETITIVELY PRICED.
16/01/19 by Alan
Fantastic service I cant believe how easy it was to post 32kg to isle of white cheap as chips
16/01/19 by Peter c
Excellent, did exactly what I asked them to do, easy collection, drop off on a large ceramic item that I couldn’t collect myself, arrived safely in one piece, so very happy
16/01/19 by Customer
Cant fault.
Prompt. Courteous. Inexpensive.
16/01/19 by Paul Hart
easy system to use, great prices.. would recommend anyone to use and save money...
16/01/19 by james channing
My first time to use and it all worked as claimed. I will have them collect the parcel as well as it needs to come back to me after the service and will update after that. Good service.
16/01/19 by Peter Hetreed
Simple-ish procedure but clear info on costs. Both times used has worked well.
16/01/19 by Dave Kincla
Inexpensive and reliable
16/01/19 by Customer
No Mess. Just Use it
16/01/19 by YK
My parcel didn’t make it to the destination I’ve send loads of items through them to the same address and they managed to get there before why not this time . And because they couldn’t find address I had to pay for them to return it to me cherk
16/01/19 by Customer
Inexpensive and accurate. Like Ronseal - does exactly what it says on the tin. Good service - goods delivered sooner than quoted.
I will be using the Monkeys going forward!
16/01/19 by John D, Toomebridge
Simple and quick
16/01/19 by Customer
If I could leave less than one star I would. I sent a parcel to Canada using Parcel Monkey (via DPD) from the UK and almost THREE MONTHS later its still not arrived. DPD tell me PM did not forward ANY delivery details nor contact information on their system. Parcel Monkey tell me the ONLY way for an investigation to take place is for me to write a physical letter to them including (and I kid you not) a photocopy of the recipients photo ID (why thats relevant I have no idea) so she would have to send that to me from Canada to the UK then I would have to physically send a letter to PM who will then send it to DPD (who "apparently" will only proceed if I send this letter) All I want is for my parcel to be delivered which I have paid them to do. Instead Im left jumping through RIDICULOUS hoops in order to get anywhere. They dont care about their customers in the slightest. All I want to know is where my parcel is and when it can ACTUALLY be delivered instead theyre covering themselves by making me perform *****ic tasks - funnily enough the recipient IS NOT happy to send copies of her photo ID to a company who has NO NEED to see it. Happy to take your money but when they make a mistake its YOU who has to fix the problem. Absolute joke.
16/01/19 by Sarah Duchess Woods
I needed to return a kitchen extractor fan and found Parcel Monkey very efficient and easy to process the return
16/01/19 by Fordyce Furnivall Letting Agents
Very good. Very prompt.
16/01/19 by Richard
Does what it says on the tin!
16/01/19 by Valerie
Straight forward and easy.
16/01/19 by Colin Craft
Excellent service with clear instructions and great support.
16/01/19 by Kate
Very easy to use! Only problem I had was that I didnt have an email address for the recipient of my parcel so included my own. This wasnt a problem but being that my parcel was going to Germany and I dont speak German, I had to use a translator to understand what the email was saying to me. Thankfully it was positive news and not reporting any problems incurred but I think there should be an option to say that there is no recipient email address.
16/01/19 by Customer
Amazing pickup and delivery service. On time, fast, reliable and package arrived in good conditions. Will surely use again.
16/01/19 by Charlie Burgio
I booked parcel force services under parcel monkey and my parcel was damaged during transit. It was insured for upto £60 and I filled in all the paperwork and send picture of the damages. Parcel monkey have since refused to contact me about the outcome of this case and have ignored me on 3 occasions. Highly recommend you avoid parcel monkey because they wont help you when s@@t hits the fan.
16/01/19 by Suresh Rajalingam
Good service and easy to use.
16/01/19 by Customer
Always find an option considerably cheaper than other providers eit Parcel Monkey do recommended for sure.
16/01/19 by Customer
Excellent service. Parcel arrived in Thailand in 3 days.
16/01/19 by Customer
Really happy with the services. No problems and all and all straight forward
16/01/19 by Lynsey
Have used Parcel Monkey numerous times - good rates, great service every time. Definitely better by far than other similar companies.
16/01/19 by Sheila MacIsaac
Fast and simple
16/01/19 by Customer
Great website, easy to book, delivered on time. Good prices.
16/01/19 by Customer
An excellent service. We have used them many times and so far - no problems.
16/01/19 by Gerald Penney
Simple to use easily use again
16/01/19 by Customer
Absolutely fabulous- winner winner winner safe secure and reliable and most of all quick? I love love love this service. Will definitely recommend to everyone.
16/01/19 by Hippy50
This amazing postage service has the cheapest prices around. Would really recommend for sending Ebay items.
15/01/19 by Customer
Unhappy. Used Parcel Monkey twice before to send parcels to US (once Parcelforce, once DPD), and both times the parcels got delivered within the promised timelines. However. This time things went wrong, but I did not get the responses I was expecting. Sent a parcel to US with Parcelforce, 3-4 working days service. At the end of the 4th day when it was supposed to be in US, the parcel was still showing as in the Post Office. Contacted PM, for a week they kept on telling me they are trying to get information from Parcelforce. My customer no longer needed the product, so I refunded the whole thing (product + posting fees). Told PM not to bother, and that I just want a refund. Was asked for the receipts, and was kept on waiting for longer for "investigation". Then suddenly after 2 weeks I got told by PM that "the parcel is in transit". Told them it is too late and that I just want a refund. Someone told me I will get a "full refund", then a few days later another person told me that "we are unable to cancel this as parcel has been delivered". By this time was 3 weeks late. After emailing back, the refund was authorised - but only for the delivery fee, not for the product that I lost money on. At this point now I am just tired of it! Wont be using in the future.
15/01/19 by Kel
Did everything they said they would.
15/01/19 by Customer
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