We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,533 reviews.
Reasonable priced courier quick delivery. Have used on several occasions only one problem which was concluded professional by parcel monkey. Makes a refreshing change.
15/01/19 by Paul Donnelly
Brilliant, couldn’t have been easier to use.
Wish every company was as efficient !!!!
Thanks
15/01/19 by Jacqui
Great price but tracking is not updated soon eniugh
15/01/19 by Customer
Absolutely delighted with the service from Parcel Monkey. Couldnt believe that my massive and heavy 24KG parcel cost under £12 to send from Northern Ireland to Scotland! It was collected from my door bang on time and arrived in under 48 hours. I will definitely be using Parcel Monkey again and would highly recommend this service to everyone as a first port of call.
15/01/19 by Nicola Brand
Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
15/01/19 by Kamil Kierzek
ParcelForce 48 hr service, delivered a large fragile parcel in just over 24 hours. Parcelmonkey were nearly half the price of using parcelforce directly.
15/01/19 by Customer
1 star is being kind. Absolutely disgraceful. Do not use this company unless you want your time wasting and your parcel to not be collected.
15/01/19 by Matt Heap
There I was, shocked at what my parcel was going to cost to send through the beloved R.M. and a little bird whispered in my ear parcel monkey.... Superb
15/01/19 by Hilary
poor service. was told parcel was arriving so waited in all day and nothig arrived. then had a text at 1600 to say it was arriving at 14oo (go figure!) and then the next day it eventually arrived a day late. terrible communications and support and nothing but misinformation all the way. wont be using again!
15/01/19 by Samantha Clark
All went like clockwork, great service.
15/01/19 by ScarletCat
Spot on service ...highly recommended and will definitely use again
15/01/19 by Mark Jackson
Parcel monkey has not let me down but DPD has and I will never use them again!
15/01/19 by Customer
Have used on a number of occasions. SWIFT and reliable. Only once did we suffer any damage and to be honest I should have known better than to send glass- however well wrapped!
Brilliant alternative to snail mail(dont use sm!), now my relatives in the USA get their pressies in a week or less not 6!
15/01/19 by Customer
Parcel Monkey were ok, but using DHL through them was truly shocking. I paid for a 24hr service and had my parcel collection cancelled twice and finally picked up on the third attempt. First cancellation excuse was the drivers pad didnt tell him to collect from the designated safe place as I wouldnt be home, despite the factvtjis had been specified at the time of placing the order, and leaving clear instructions taped to both front and back door of my property. Second non collection excuse is the driver couldnt open my garden gate!! It wasnt locked, tied, glued or held closed by witchcraft. She even called me to ask how to open my gate (Its a basic latch arrangement) eventually gave up and told me another driver would collect later in the day. After waiting til 7pm, I called the help line who was actually extremely helpful and couldnt have tried more, but was told after speaking to the depot that the driver who was supposed to collect had gone home. Finally collected on the third attempt but not until 7pm that day, despite having failed to collect previously and stressing Id paid extra for a 24hr delivery service for a reason. Embarassing for me as the parcel recipient needed this package by Friday latest and was eventually recieved PM of the following Monday. Parcel Monkey: not too bad DHL: shocking! Urgent deliveries will be going with Parcel Force next time. Expensive but they get the job done first time.
15/01/19 by Chris Wedderburn
Always reliable, always on time, always good value.
15/01/19 by Customer IDAS Ltd
My parcel still has not been collected, it was booked for the 10th and today is the 15th. Unimpressed.
15/01/19 by Locosnstuff
Easy to use, lots of advice about measuring and weighing and simple to print off labels. My parcel had a huge journey but arrived exactly when they said - plenty of emails told us which staging post it was at. Suitcase arrived fully intact and safely. Thank you Parcel Monkey!
15/01/19 by Teri
Was one day late no apology or nothing terrible service
15/01/19 by Darren
Fantastic service to Bahrain
15/01/19 by Ann
I’ve got a bad experience cause the driver left the parcel in a shop without card and without a valid name on the signature it’s unacceptable
15/01/19 by Customer
Very pleased with Parcel Monkey but DPD that delivered my parcel managed to damage our box and arrived with a huge gash in the side. So not happy with that.
15/01/19 by Carolyn Hogarth
Great service
15/01/19 by Richard Peoples
Another parcel delivered worldwide on time and safely.
15/01/19 by Robert Morrison
when item is lost or stolen the response from parcel monkey is not great, even if you have taken out insurance on the item they will not pay out unless you can produce receipts, and how can do that on cloths you have had for years.
15/01/19 by Customer
Very efficient and professional. Will definitely use this company again.
15/01/19 by Customer Elaine
Excellent Service, easy, quick and a good price.
15/01/19 by Paul
Booking process was easy . No any issues with that . Tracking information provided to the courier website GLS croup , which had to deliver my parcel was incorrect . My parcel this morning was with status , we tried to deliver your parcel , recepient was absent . After seen this I had called to the courier and I was told that the parcel is still at the local office and will be due to delivery on Thursday . The same thing happened last time when we used GLS for delivery -around 5 month ago ( info on the website was incorrect ).The estimate delivery of 5-6 working days didn’t happen .. For the future please,make sure that info provided actually match to the real status of delivery because the incorrect info caused a lot of frustrations to me and a lots of unnecessary phone calls .
15/01/19 by Daniella
good as always, cheers!
15/01/19 by Gian-Paul
As a small business you have been a cost effective life saver many times - cannot thank you enough.
15/01/19 by Audrey Ball
Collected on time and promptly delivered to the USA. First class service.
15/01/19 by MT
First class. Intend to use wherever I can from now on.
15/01/19 by David Herring
very good very pleased with the parcel delivery.
15/01/19 by rosemary smith
No complaints
15/01/19 by Customer
Great service. Had a huge parcel picked up in the morning the next day and safely delivered. Will use again.
14/01/19 by Madalina Zamfir
So glad I tried parcel monkey . Easy and cheap service and collected from my door . Boooom thanks for great service
14/01/19 by Rob
Quick delivery, smooth transaction.
14/01/19 by Customer
Does what it says on the tin
14/01/19 by Matt S
The website is easy to use.
You are presented with clear options so you can choose the service you want.
14/01/19 by Andrew B
Fantastic Service, easy to book and print label off, it is so easy,
14/01/19 by Sue Woolnough
To bad that isnt a option of 10 stars because i will give them. Thank you very satisfied and recomand to everyone.
14/01/19 by Alin
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