We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,533 reviews.
I have had no communication about my parcel and let dont even know where it is right now. Gone 4-6 days
13/01/19 by Customer
Great service fast and reliable
13/01/19 by Customer
always get a good deal and never been let down
13/01/19 by Ian C
Parcel Monkey (PM) offers a wide range of services from different courier companies. It amazes me PM can find me a cheaper deal, when they obviously have to make a profit. Shows how courier companies charge as more as individuals.
The PM website is easy to use, and cost effective.
13/01/19 by Alan
Very good service highly recommend
13/01/19 by Customer
Courier did not show up so I tried to contact customer service- non-existant except for chat. Parcel collected on the second day. No up to date tracking info either. Marginally better than their rival online company who didn’t come after I waited 3 days. The money you save does not compensate for the stress and time wasting. I will book with a courier direct in future.
13/01/19 by Christine
All well, parcel arrived as promised. User friendly service
12/01/19 by ROSSELLA VACCARO
Fast and reliable
12/01/19 by Mette
amazing value and service with such an easy booking system, always use instead of paying for hold luggage when travelling in uk
12/01/19 by earthmother
Excellent service delivered in 2 days as promised. Brilliant.
12/01/19 by Kim
Very good and efficient
12/01/19 by Ralph Miles
I would recommend this company to anyone.
12/01/19 by Mr J Small
Efficient and rapid pick-up & delivery from the UK to the South of France.
Easy to follow instructions, straightforward label printing, good communications regarding pick-up and delivery times.
And very competitively priced.
What can I say? Excellent!
12/01/19 by Laird Moray
Easy and reliable.
12/01/19 by Mrs Caroline Ford
The parcel took 22 days to get from Leeds to my son in Johannesburg due to Parcel Monkeys South African partner, Dawn Wing, not having the correct postal code on their system. The parcel apparently went to several locations in SA with a similar suburb name, which sounds quite inefficient. The postal code I used (1709) is correct for the suburb (Weltevreden Park) according to the list issued by the South African Post Office.
12/01/19 by Customer Charles Edwards
Absolutely unacceptable service, i am truly disappointed. They lost my parcel, christmas presents for family which was sent beginning of December, a month later i still dont know what happened to it. Nobody is taking any responsibility, i spent 3 days before Christmas sending proofs and emails to show the postage. DPD tried to turn it around saying i havent filled paperwork which wasnt given to me in the first place and the "best" Parcel monkey can do is offer me £20 compensation, which is less than the postage i paid and i have the parcel insured unto £60!! Wont be using their service anymore
12/01/19 by Bea
Wouldn’t recommend Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
12/01/19 by Kamil Kierzek
Easy website to use and a very competive price for the parcel I sent to Canada which took 8 days to arrive
12/01/19 by CutlerySearch
Fast and reliable
12/01/19 by Customer
Sending my parcel through Parcel Monkey was very easy and much cheaper than sending it directly via Post Office / Parcel Force – even though in the end the carrier was in fact Parcel Force. Ironically, I was able to choose to drop off at the Post Office, for half their price!!
12/01/19 by Alicia
Best compare site for sending parcel . Really quick and good service . Dpd drop off open till 10pm that was so good.
12/01/19 by Mr Waqas Ali Raja
Left suitcase on front door, I came home to find it sitting there...
12/01/19 by Customer
Extremely efficient and flexible when encountering a problem.
12/01/19 by FJC
Efficient service
12/01/19 by julie bownass
Such an easy process. Super efficient all round.
11/01/19 by Martin Harvey
Very fast delvery from Uk to France
11/01/19 by Jamas
Not happy ... both my parcels were split open and unusable. Ill never use again.
11/01/19 by CustomerJames Bloor
I was quoted c£40 to post a package to Ireland at the Post Office but got exactly the same parcel delivery service for £11 from parcel monkey. I enjoyed explaining my saving to the post master at my local post office as she is quite the grump!
11/01/19 by James Carter
Easy and affordable
11/01/19 by Stephan Hosgkiss
Excellent Service, tried Parcel2Go, was a let down!
11/01/19 by HR
I highly recommend this site. Its easy to navigate and has so many options. Customer service are fast to respond should you need to speak to somebody.
11/01/19 by Sara
The parcel was collected on time but never arrived. No phone number, emails wouldnt send and live chat got me nowhere. How can they lose a 26" cube containing a king size duvet and pillows? My daughter is sleeping under a borrowed sleeping bag. Not happy.
11/01/19 by Helen A
I have used your service a few times and have nothing negative to say. I even sent a large parcel on 19th December from uk and it arrived at its destination in Rhodes Greece 2 weeks later!! So even with the Christmas season the service was still very quick. I have recommended and will continue to recommend parcel monkey to anyone wanting a courier service ????????????
11/01/19 by Customer
Very reasonably priced, delivered within stated timescale but couldnt get any tracking information using Parcel Monkey tracking number. Eventually found that this information was available using the alternative Parcel Force tracking number ?
11/01/19 by Customer Philip
Excellent service! Highly recommend
11/01/19 by Customer
Fantastic postal company who give choice of posting items. Arrange for the parcel to be picked up or drop it off. Saves lots of time. Thank you Parcel Monkey
11/01/19 by Lynne Gregory
Great service from start to finished
Really good value for money
Can’t ask for more !
11/01/19 by Customer
Brilliant service thank you
11/01/19 by Phillip Giddings
Picked up the parcels on Monday delivered to my daughter in France on Thursday. Fantastic reliable easy to use .
11/01/19 by Karol Voice�
I couldnt find a courier to handle my parcel which was only a dog bed.
I came a cross parcel monkey and they where great sorted out everything in seconds got the item back to seller in record time.Will definitely be using them again
11/01/19 by Darren
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