We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
QUICK , EASY ON TIME
EXCELLENT RATES,
10/01/19 by MARK SMITH
I have recently used Parcel Monkey to return a fridge to a retailer. I appreciate that a fridge is not an easy item to return but packaged the parcel exactly as required in the original packaging from the retailer and opted for extra insurance to cover the cost of this item. Parcel Monkey did not collect on the day specified which was very disappointing as I had to take the day off work to wait in for them. I rearranged the collection for the following day and it was collected as agreed. I later spoke to the depot that had collected it and they confirmed they had the parcel, and commented on how well packaged it was. A few days later I received an email from the company I was returning the fridge to, who refused to accept the return due to the damage of the item. They sent photos to me and quite honestly I could not believe the damage - the fridge had obviously been dropped and had a huge dent in the door, which was now unable to close. I reported this to Parcel Monkey who initially were most helpful promising to escalate this as a claim. They required photos of the damage and receipt of the product which I promptly sent, and have since advised me that they have rejected the claim. As far as they are concerned it was not wrapped well enough and therefore not their fault that the item was damage was damaged in transit. They have suggested it should have been wrapped in bubble wrap and polystyrene ( it actually did have polystyrene protection within the packaging) but clearly damage of this extent would not be protected by bubble wrap. This was a fridge, it needed to be handled carefully and not dropped as it very clearly was. I am extremely disappointed at the response I have had - this is most definitely Parcel Monkeys responsibility and having paid £32.50 for this collection I cannot believe that they are denying their responsibility and refusing to reimburse me for this item. I have complied with everything that they have requested but to no avail.I believed I was dealing with a reputable company but was clearly mistaken. I would not recommend this company to anyone.
10/01/19 by Allison Harrison
Ordered a delivery to France. 10KG, £16.00 is a crazy price and delivered withing 3 days, emails all the time to advise on date / time made this a no brainer.
10/01/19 by John G
Easy to choose carrier and service, and to pay online. Printing label is straightforward. Dropped off at local agent mid-morning, and delivered at the other end of the UK at lunchtime following day. Have used before and will use again.
10/01/19 by Mrs Crocker
AVOID PARCEL MONKEY AT ALL COSTS. The customer service is APPALLING. They refuse to issue a refund despite confirming that they would.
10/01/19 by Ate Lier
First choice parcel monkey.
Exceptional service always. Always on time, delivered in excellent condition and at very reasonable price. Beats all over services we have used in the past before having parcel monkey recommended to us. Thank you.
10/01/19 by DAVID FRASER
Booking the delivery was fine. Nice local drop of point. DPD tracking was good then it seemed to go a bit wrong. Tracking reported "a problem" so things got delayed a little, but the parcel did get there in the end, probably a day later than expected.
10/01/19 by Darren
Took 11 days to get to New Zealand. There was no visibility it had been collected from the local Post Office until it appeared retrospectively some 8 days later.
10/01/19 by Donald Peacock
Highly recommend and get communication too
10/01/19 by Elsie
Used you before and it seemed to work out pretty well this time as well. Package got to destination OK via Parcel Force after being picked up ahead of time .Havent had any package condition feedback yet from the destination factory (amplifier return to base) as they have a big backlog following the holiday shutdown but there hasnt been any suggestion of obvious damage etc so think that should be fine. Overall pretty good service.
09/01/19 by Ivor Phillips
parcel monkey always provides delivery on time ....all my packages have arrived intact and original packaging complete ....no damage at all ....pick up of item from door to door very quick and efficient ....The most reliable service in the uk ! and for overseas delivery !⭐️⭐️⭐️⭐️⭐️ five star service ....most competitive prices and fabulous service ....Highly recommended .jojo laszczak
09/01/19 by josette laszczak
Came when they said they would friendly polite courier. Competitive price and easy to book a collection
09/01/19 by Customer
Excellent service yet again. Well done Parcel Monkey
09/01/19 by Heather
straightforward day transaction - thank you
09/01/19 by Michael Seagrove
Missed collections for three days running with no acceptable reason why, no apology and no compensation. It also took more than a week to get my money back. All Customer Services kept advising was that the parcel would be collected the following day but it couldnt be guaranteed or if you want your money back we will arrange the credit. Fortunately for Parcel Monkey the prices are more favourable than other companies doing the same job. I suppose you get what you pay for in this world.
09/01/19 by Calvin
Excellent communication, excellent price, reliable and courteous collector.
Customer in M33
09/01/19 by Customer
Three parcels picked up on time and all delivered to Ireland in a few days, easy to book online and reasonably priced. Good service all round.
09/01/19 by Mike
Great service and reliable
09/01/19 by Barbara Hill
Really easy and straight forward would use them again ????
09/01/19 by Lynn Hindsley
Sent a parcel to USA via parcel monkey /DPD . 10 days latter received notification the parcel was being returned or destroyed. To get it returned I had to pay £12. Reason given for return was no customs documents. All documents as given by Parcel Monkey were clearly visible on front of package. I contacted Parcel Monkey, they contacted courier with photographic evidence. No reply has been received or offer of a refund. If parcel goes OK all well. If there is a problem always gets a 1 star rating Beware.
09/01/19 by robert king
Worse customer service. I would never use this service and do NOT recommend to anyone. These scammers have charged me twice.
09/01/19 by M Shiraj
Absolutely useless. Advertising services and there limitations then when you put everything in it tells you, you can’t have that service because your parcel is too big when it’s clearly under the carriers limitations! Just another con to sell you a premium service they make more money on!
09/01/19 by Daniel
First class service as normal.
09/01/19 by Janette
Great service
09/01/19 by Customer
Easy to arrange parcel collection. Good value for money and prompt collection and return. Friendly service. Highly recommended.
09/01/19 by Customer
Great Service Many Thanks
09/01/19 by Terry Lewis
Parcel delivered from Belfast to Frankfurt in Germany in three days ; earlier than expected ,no damage, very happy:)
09/01/19 by T J Muszynski
Once again Parcel Monkey have given me the cheapest price to deliver my package. As I used the Royal Mail option offered everything was delivered on time and in good condition.
Half the price I would have paid if Id gone direct.
09/01/19 by Bashie
Dropped off parcel in Orpington, Kent on a 3 - 5 days delivery. It was delivered the following day in a small village in North Yorkshire. Very impressed.
09/01/19 by Kerstin
Fast delivery, good customer service
09/01/19 by Ines
Fabbbbuulloouusss
09/01/19 by Customer
Good cpmunication
And the parcel was collected on time
Great servicd
09/01/19 by Customer
Parcel was lost and not help was given other than telling me to wait. I sorted it out myself, the parcel was delivered back to me, no offers of re-sending it. They take your money and its fine if all goes well, but if there is a problem, they blame the courier. I used another courier with no problems at all after that, will never use parcelmonkey again. The whole experience took over 3 weeks, it was just me chasing them, they kept saying it wasnt their fault and they would enquire with the courier. They dont get back to you until you chase them. A refund was offered after lots of time spent complaining. I havent received it yet, so I am not holding my breath after having read other reviews. I should have done that earier. A total nightmare!
09/01/19 by Andrea Haritou
Customer service is terrible, replies dont exist half the time and when they do reply they avoid the issue and waste time. I purchased 24 hour delivery, and they gave me a label for 48. I have raised this with them but they insist they arent doing anything. I have no choice to raise this externally because Im pretty sure they arent immune to consumer law.
09/01/19 by Customer
Brilliant again
09/01/19 by Elizabeth Bush
Excellent value and worked perfectly. Used to book parcelforce to collect an eBay purchase that would otherwise have been local collection only. Was able to specify printerless too so all seller had to do was pack it. Almost a quarter the cost of going direct to parcelforce. Cant fault this and I was dubious before having read some older reviews.
09/01/19 by Rachel Q
All good, easy transaction
09/01/19 by peter
Easy to use, and great comparison site for best posting costs
09/01/19 by Emma
Great service, excellent price
09/01/19 by Customer
Very impressed with this service.
The best price and faster and great reduction on price than going to courier direct
09/01/19 by Customer
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