We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,562 reviews.
All in all I am very satisfied with service and the flowing process. The only reason I rated it 4, because the parcell never arrived to the destination in 3-4 days within the EU. The shortest period was 6 working days. Last time they picked up my parcel on Wednesday and today is Wednesday again and the parcel has still not reached the final address. If you want to send something in rush......look up for other companies.
17/05/17 by Customer
simple to obtain range of options for posting my parcel, make a selection and pay for it safely.
17/05/17 by Christine Jamrozy
Booked for collection on Monday. Waited in all day. Had to rebook for Wednesday. Very disappointed
16/05/17 by Garry jones
Had an urgent delivery to a friend in Australia and shopped round on line. This proved one of the best prices and quickest options. Sending is a doddle as the label is made up for you as is the customs declaration. Just stick the address label on and drop it off at the collection point.
Took to the local store on Tuesday evening and heard on Monday that the package had been delivered.
If I was going to be picky and offer a tiny bit of constructive criticism Id suggest that the delivery estimate specified "working days" rather than just saying 3-5 days. I sort of assumed that but it might be better if it was spelled out. As I said, minor point, good service, good price and delivered the goods (in all senses) on time. Couldnt ask for more and will certainly use again.
16/05/17 by Customer dw
Fast efficient service and all at a reasonable cost. Would and do recommend to anyone.
16/05/17 by Sue Wilson from warwick
I needed a package collected from an address and delivered to me. I have never used a courier service and didnt have a clue where to begin.
Parcel Monkey was a very easy way to choose the best service and to compare prices, I had no problems.
I would definitely use Parcel Monkey again and can highly recommend.
16/05/17 by Colleen Spring
The service is cheap and works well, the pack arrived in just few days from Glasgow to Italy and Im overall satisfied with the experience. The only problem was that the package was almost totally broken when it arrived, but fortunately it just contained clothes, so no problem at all.
Certainly gonna use it again!
16/05/17 by Elena Roselli
I HAVE USED PARCEL MONKEY FOR 4-5 YEARS IVE NEVER HAD ANY PROBLEMS AND MY PARCEL ALWAYS ARRIVES IN GOOD SHAPE
16/05/17 by GWYNNE COFFEY
Great service but beware notes added to your order didnt show on the information the post office had.
16/05/17 by Joanne
never a good idea to book a collection for monday in the manchester area as 7 out of 10 times its never collected,
16/05/17 by scooby gaz
Gives the options and you get what you need without any bother.
16/05/17 by Customer
Great service, no issues.
16/05/17 by Customer
Excellent service, good value, simple to use. My small parcel was delivered well within the time quoted.
16/05/17 by Patrick Beaty
No-one turned up to another courier. I waited in all day. Not good enough.
16/05/17 by Customer
Used a service on Parcel Monkey to post a large package to Spain - excellent service parcel only took 3 days to reach its destination.
16/05/17 by Samantha
Very helpful and informative took the stress out of it would recommend this service to other people.
16/05/17 by Mr Francis Edwards
It was the first time I had used the Parcel Monkey delivery service and I was very pleased with the speed my parcel was delivered in good condition the time frame they stated.
15/05/17 by Roger Moore
A good range of competitively priced and reliable parcel services was on offer. The site was easy to use and navigate. Will definitely call on Parcel Monkey again in the future.
15/05/17 by David Bond
Late for delivery paid extra for quicker delivery in stead in took the same time as the slow delivery method
15/05/17 by Customer
Late for delivery paid extra for quicker delivery in stead in took the same time as the slow delivery method
15/05/17 by Customer
This was the first time Ive sent a big parcel! Was so happy with how easy and efficient the service was, will use again if required!
15/05/17 by The Lettings Company Cheltenham
Quick & reliable
15/05/17 by TRACEY WOOD
Fast n fragile contents still intact. Would give 5* except theres no lower price really for lighter weight items such as this
15/05/17 by Lydia
Stayed in all day to get a very expensive parcel collected which needed to get to its recipient asap, contacted Parcel monkey just before 6pm with their online live chat and provided them with my PM no. I waited ages only to get a response asking for my PM no. again. And telling me to reschedule if my delivery is not with me by 6pm. Seemed like their online chat is manned by a robot! Also no chance Im wasting another day waiting for a collection that may never happen, poor customer service !!!
15/05/17 by Melissa
Always a great service
15/05/17 by Helen
Did what it said on the tin would recommend
This company to anyone easy to use
15/05/17 by John wilson
You changed a fortune for the shipping then managed to find a reason to charge even more once you had taken custody of the parcel. Not good enough. Dishonest service at best!
15/05/17 by Lindsay Wilson
Parcelmonkey a splendid example to other courier agents on how to be the best in the business....as a regular user of a competitor who tried to squeeze money from me out of a miniscule error in sizing....well I did what most people should do....I left them for a better deal. Parcelmonkey Carry on being the best.
15/05/17 by Francis MUNOZ
excellent service thank you
15/05/17 by Joyce
3 times in a row they didnt another courier. Always told me to collect tomorrow. Never again
15/05/17 by Dan Zakharov
Excellent service, found the cheapest price online. Will use again.
15/05/17 by Customer
EXCELLENT SERVICE. Thank you.
15/05/17 by Mr Belton
collected as requested, good price - thank you
15/05/17 by M & J Bainbridge T/A Autocraft
I have only had good experience with parcel Monkey, and have already recommended them to others.
15/05/17 by Chris
avoid this website and just go direct. there are no phone numbers. they clearly take no notes from previous messages. parcel collected on the 4th of may. no idea where it is. when i ask if they have lost it the live chat advisor doesnt reply. (i paid for the delivery guarantee so i fully expect that to be another disaster trying to get money back). When you send a message no one replies and when they do (im assuming this is an automated thing) tells me i will recieve a reply shortly. first message on the 8th and still no reply. now a full week later on the 15th there are clearly some good reviews but when the courier has an issue which happens everywhere you cant contact direct and no one will speak to you in parcel monkey. so currently i am sitting £120 down and parcel monkey doesnt answer messages. they seem to monitor this so perhaps i will get a reply via here AVOID at all costs and just use a courier direct they at least will speak to you.
15/05/17 by Barry McWilliams
Most punctual, cooperative, cheapest, reliable.
15/05/17 by Customer
Brilliant quick and efficient.
Good tracking. Good tips for packing. Good explanations about insurance required.
Nice bloke came and picked up the parcel first thing in the morning.
Great service
14/05/17 by Chrissie
Great service great communication
14/05/17 by Customer
Easy, no brainier use this company
14/05/17 by Mr i nichols
I found the system easy to use, the most cost efficient and my parcel was delivered on time without any complications. Excellent service.
14/05/17 by Bill Walker
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