We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,562 reviews.
First time user. Excellent, no problems, parcel arrived safely. Will definitely use again.
14/05/17 by Paul Drake
Just great service
14/05/17 by Ray Sheldon
I really like
It was so quick
Thanks
14/05/17 by Yankee
I am very impressed with the service. I have used Pģarcel Monkey for many years and have. never been let down. My latest parcel was delivered within 3 days in France. In this occasion I used the subcontractors Parcel Force.Well done
13/05/17 by Claude Porcheron
all picked up and delivered on time,costs were good
13/05/17 by Mr Andrew Wilson
quick efficient service..high lyrecommended
13/05/17 by karen
Used to ship a package from U.K. to Ireland, great service and really good value. Very pleased.
13/05/17 by Kenn
It is the fifth time I used no with no problems. Staff available to ask for questions also. Very good service and relatively cheap and much cheaper compared to post.
13/05/17 by Customer
Good service, easy to use and everything went well.
However, I do think you should advertise the actual price of the delivery, as with insurance added it was considerably more expensive and I would probably have used Interlink instead but was in a hurry.
Also it would be useful if the link to print the documents was available from the e-mail without logging in to the site as I paid for the collection and delivery but my supplier printed the documents.
That said, goods delivered on time without any problems so overall very happy.
13/05/17 by MRS SUE CORDWELL
Easy to use which is what we all want so well done Parcel Monkey will definitely use again.
13/05/17 by scouseclash
Was told itll take 3 to 4 days for delivery but it took 10 days
12/05/17 by Customer
Fast and efficient!
12/05/17 by andy
Had to post an item on 48h delivery to get it out of the country before Bank Holiday weekend, so booked on Thursday afternoon for drop-off at post office that day, all accepted and paid for. BUT when confirmation and labels arrived by email 20mins later they stated the drop off at post office was the next day, Friday. So NO chance of getting there before holiday. Wasted the afternoon running around to get everything ready, and paid extra for a service that could not be used.
12/05/17 by Customer
All arrived on time very pleased
12/05/17 by Marcv
Parcel came on time with everything inside inact
12/05/17 by Louis
Next day delivery that takes over a week, still waiting, this company have cost me £1000s with thier complete negligence, 1 of 2 parcels was found dumped on a high street of a random town and a member of public handed them in!
12/05/17 by Jeniffer Juniper
No problems fast delivery
12/05/17 by Natasha
Parcel pick up excellent arrived at stated time. Delivery was quoted as 4-5 days been a week now and still no sign of delivery
12/05/17 by Customer
Dont waste your time and money, go direct with a main carrier, I purchased a estimated 3 day delivery time service to go from UK to Switzerland, to find that after 2 days my parcel was still in the UK! No way possible that it will arrive in the suggested 3 days. For the extra £20 I could have sent it with a trustworthy business not Parcel Monkeys! Pay Peanuts Get Monkeys I guess.
12/05/17 by Lawrence Harris
Easy to set up and use. Prompt actions. Cannot fault it.
12/05/17 by A. Markin
Save £60 ,15kg parcel got to Australia within 5 days
12/05/17 by Ian
Quick,Quality, good price, trustworthy, reliable.. That is how I can describe Parcel Monkey.
12/05/17 by Customer
Excellent service, quick and great value for money.
12/05/17 by Edward Thrower
Always happy with the service. Thank you once again.
12/05/17 by Kagho
Simple to use. Good choice of options. Coms good. Happy to recommend
11/05/17 by Andy
Excellent service! I would have no problem recommending .
11/05/17 by Mrs linda fitzpatrick
Excellent everything easy well planned out service.
11/05/17 by Customer
Fast and prof
11/05/17 by Customer
Very good and reliable service;)
11/05/17 by Customer
Filling in the from and to address is a nightmare as they use a bought in database to find your address and then their own rules about whjat you can enter are violated by the address they provided. Damn hard work.
11/05/17 by Sparky Lab's Limited
Pay peanuts get monkeys.. Should have expected that given the name really. Terrible service and lack of help when the selected courier messed up.
11/05/17 by Dan Lloyd
Competitive, efficient and on time delivery
11/05/17 by MickyW
I had some problems a while back and there customer support was more than useless. Id avoid as its very difficult to get hold of the,
11/05/17 by Keith Warby
First time using Parcel monkey, excellent service, will use in the future.
11/05/17 by R M Barron
I sent 3 parcel,
2 to Denmark and the other to France, fantastic service and on point. All tracking up to date with information.
Thank you very much 5* service.
11/05/17 by Sender Riba
received good service by Jane on chat
11/05/17 by Kaleem Sam
After much searching Parcel Monkey came up and I found their web based calculator to be easy to use and came back with a very competative price for an international delivery to Denmark. The parcel was picked up the next day and arrived a good time to a very pleased client in Copenhagen! Highly recommended.
11/05/17 by Jody Thomas
Trusted them with international shipping picking ParceForce. Impeccable! Thanks!
11/05/17 by marco nugnez
Very efficient and speedy service.
11/05/17 by Pam Woodford Essex
Simple to arrange on line. Pick up next day, and delivered as promised 2 days later 450 miles away.
11/05/17 by Mike
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