We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,385 reviews.
good service to Australia
03/09/21 by Mr James Anderson
Really straightforward and reasonably priced. Labels were easy to print and attach.
Item was collected and delivered as expected
03/09/21 by Mr Proudfoot
Great service and value.
To improve the service you should try to get windows of time for pickup ie 2 hourly slots so you dont stay inside all day waiting for collection.
03/09/21 by DPM
Excellent service.
03/09/21 by Customer
Very easy to book collection and much better value compared with going to carriers directly. Parcel was going to the US and was collected Friday and arrived Monday!
03/09/21 by Norman Voles
Collected ontime and when expected.
03/09/21 by Victoria Stradling
Their website is very easy to use, communication was great and they delivered on time!
03/09/21 by DP
Easy to organise and cost effective
02/09/21 by Customer
The parcel is registered as delivered, but the customer has not received it. This looks like it has gone completely wrong. It was supposed to be a 48 hour delivery which actually took, according to parcel force tracking, over 4 days. Really, not acceptable.
02/09/21 by Customer
First time I have used Parcel Monkey and definitely the last, it wasnt even collected. Also refusing to refund the cost, Utter garbage do not use.
02/09/21 by DillonTheStaffy
Having viewed various quotes for sending a parcel to the USA, I decided to try Parcel Monkey (who I have used previously for UK deliveries) and was pleased to see they offered the cheapest quote. Five minutes on their web page set up all paperwork required. The parcel arrived on schedule. Excellent service !!
02/09/21 by J. Cole
Absolutely avoid this company AT ALL COSTS. I have had nothing but bad experiences with them!!! They just charged me an additional 193 for incorrect dimensions with no further explanation. I am working on getting a chargeback with my bank but I am here to earn everyone not to use this company if you value your time or your items. Please go elsewhere, their customer service is so poor you cannot even talk to anyone on the phone.
02/09/21 by Carine Faubrujon
Very good service; will return!
02/09/21 by Jan Gornall
Parcel picked up a day late. Other than that everything was perfect. Parcel received and return complete refund on its way.Made the mistake of using parcel compare for a different package and that package has disappeared.
I would have given 5 stars if they had picked up parcel on time.
02/09/21 by janice schwartz
Delivered on time and in good condition
02/09/21 by Mrs Yeomans
Excellent service. Regular updates on tracking. Very clear instructions. Delighted to use Parcel Monkey again and again, planting a TREE every time!
02/09/21 by Miss Lois Cordelia
I was delighted by your services and how quickly Im parcel arrived. Was a special gift for my 1st grandson. Thank you.
Maria Quirke
02/09/21 by Customer
Parcel arrived eventually. Not after recipient in Europe had to pay £50 to release it. I wish these costs were shown up front.
02/09/21 by Chris
Excellent price, excellent service, arrived within the 24hr period I paid for.
Well done will definitely use you again
02/09/21 by Jonathan Stewart
Very pleased makes things very easy and you see all the prices on different parcel company’s all in one place
02/09/21 by Neil Williamson
Dont use to send to Ireland parcels take three to four weeks or get returned to you avoid at all costs.
01/09/21 by Mark
Spot on service
01/09/21 by Customer
Always use them always great
01/09/21 by Mr Colin Poulter
All good five stars from the Belgium lady
01/09/21 by mr stephen lake
I paid for 24hrs service because the recipient was leaving the UK and I wanted the stuff to get to her. The parcel was not delivered as expected thereby defeating the purpose of sending the items. I have asked Royal Mail to return the items as well as the cost of postage. I will appreciate if you can facilitate my request. Regards, Ochuko
01/09/21 by Ochuko Dafiaghor
I find Parcel Monkey very easy to use and prices appear to be a lot more competitive than booking directly with the courier on their website.
I sent a large box to Ireland - approximately 7kg and it only cost less than £20 and read delivered in 2 days! The website generates all the necessary paperwork also, which is very handy!
Considering that a heavier greeting card or letter (approximately 150 gr) costs £4.25 to post, the price of my parcel represents amazing value!
01/09/21 by Mellie
rubbish. paid for next day delivery. collected on Thursday and not delivered until TUESDAY due to bank holiday issues. Absolute rubbish
01/09/21 by Liz Todd
Spot on, value for money, stress free
01/09/21 by Sahir Parkar
Excellent service, I had no idea about how to send a wheelchair to my brother in Wales. Someone suggested using Parcel Monkey. I found the whole procedure very easy, chair was collected and reached destination on day stated by courier. Thank you
01/09/21 by Lynn Nicholls
Great and quick service
01/09/21 by Klara Grmelova
Parcel to Germany on two separate occasions and recipient had to pay 15€ each time with no reason given, strange
01/09/21 by customer
Absolutely shocking service from Parcel Monkey! Steer clear!! My package was collected promptly on 2 Aug and only going to Ipswich, but since then no tracking and package cannot be located! Customer service at Parcel Monkey is non-existent. Will never use again!
01/09/21 by Vicky
Excellent as always
01/09/21 by David Jenks
Excellent service from start to finish.
01/09/21 by Customer
This was a largish (15kg) box sent from the UK to New Zealand. It was collected at the promised time on 25 Aug and arrived at its destination on 30 Aug. Excellent service. This would have been 5 stars but the box was slightly damaged during transit. However, no harm was done to the contents.
01/09/21 by William Duncan
Sent hi- Fi to Australia and delivered within a week - fantastic service
01/09/21 by Stephen
Easy to find the service I wanted at a very competitive price, pay and print labels. Pick up and delivery were within expected time frame and goods arrived in good condition. Efficient service and courteous driver who was mindful of good practice with regard to Covid etiquette. He asked me to place the parcels in the doorway for him to pick up.
01/09/21 by Sally
**** the parcel came back to me. Cost me £15
01/09/21 by john
Unfortunately parcelforce have let you down on this occasion as they have still not delivered the item after 5 days and it should have been 48 hours. It’s caused me lots of hassle with the buyer and eBay.
01/09/21 by Nick
Excellent service and value. Speedy delivery. Arrived safely and without damage. Great communication too!
31/08/21 by R Bird
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