We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,680 reviews.
I use parcel monkey almost every month and they are always super efficient and good value
14/07/20 by Ronnie
Good value for parcel to Germany, easy to use and drop off at Post Office
14/07/20 by M Wray
The ease of booking and the pickup was seamless. Not sure how the courier company did on delivery as its still in transit. Pricing very competitive
14/07/20 by Jazzmio
Good service
14/07/20 by Customer
Spot on Service.
14/07/20 by John Haskins
Excellent job, thank you!
14/07/20 by Customer
Prompt within or before pick up slot. Delivered as per requirements
14/07/20 by John Ryan
quick & efficient
14/07/20 by Customer
Very efficient service, great cost and responsive
14/07/20 by customer Deb
I used Parcel monkey to send a care package from England to Australia for the first time.
The whole process was simple and easy to follow and took ~20 minutes from start to finish, with the longest part filling out the parcel inventory (there were a lot of individual sweets in the box!). Once the parcel was ready, I arranged collection for the next day and it was picked up within the prearranged time-slot. Both myself and the recipient received an email with tracking details and the parcel was on their doorstep within a week (I had chosen the 3+ day option).
Overall I am very impressed with how quickly and easily the parcel was sent to Australia. From my experience, I would recommend properly filling out the forms to avoid any potential delays at customs, even if it seems a bit tedious at the time. I was also lucky to have a document packing list slip, box and packaging tape to hand so try to source these if possible.
I would definitely use Parcel Monkey again as they were quick, communicative and reasonably priced.
14/07/20 by Jennifer Lincoln
My parcel still not arrived even though said delivery in two days
14/07/20 by Jackie
Was brilliant door to door service and was delivered within the timeframe specified.
14/07/20 by Darren Henderson
Vg cheap best
14/07/20 by James Mills
Parcel not collected by Parcelforce
14/07/20 by Mrs sarah jones
Quick, efficient and everything got to the destination in the same standard that I had left it
14/07/20 by MISS Danielle Foster
Collection of the parcel from my house was quick and efficient. Tracking of the parcel was clear and easy to use. Transit was seamless. Overall a great and satisfying experience in these unprecedented times.
14/07/20 by Mrs Rosalind Wiggins
Easy, fast, value for money, will use again
13/07/20 by Chris H
Take your money, dont deliver parcels! If you want your parcel to do one big circle and come back to you (and for them not to know why and when) Parcel money is the best!
13/07/20 by Customer
Shamefull customer service. When they make a mistake the customer service team - do not care, do not want to to resolve the issue and want to walk away from the problem. Best to go somewhere else that has a customer service department that can resolve a problem rather than just take your money and run!
13/07/20 by Customer
Excellant service
13/07/20 by customer
Easy to use website, parcel collected and arrived at destination in one piece, happy with service.
13/07/20 by Anna M
5Star. Easy to do
13/07/20 by Customer
easy to use and parcel delivered on time
13/07/20 by Patricia
Although their prices are competitive, not as much as other new players out in the space now. I had been using parcelmonkey for more than 5 years. Their prices are better than buying direclty on say parcelforce, Courier etc. However, their support is very bad in case of loss, delays etc and they just find all the means possible just decline and reject all your claims outright. I have had multiple delay and loss claims - forget the default, increased insurance. They do not even refund the price of the original postage paid.
13/07/20 by Santhosh Metri
Great service ! Would highly recommend
13/07/20 by Pam Fraser
Good service,I’m very thankful!!!!
13/07/20 by Customer Bella Gkourourian
Item was collected and delivered promptly. Very efficient service - would recommend.
13/07/20 by Alison
2 weeks after I booked an international priority parcel to spain, my parcel is still in Aldershot for some reason.
13/07/20 by Luis Morell
Very easy site and service to use I will use instead of the post office royal mail wherever I can from now on
13/07/20 by Customer
Top service!
13/07/20 by Mark Portman
A trouble free transaction that exceeded my expectations. Price identified was excellent.
13/07/20 by Matt Bradley
Absolute disgrace of a service.I could have used different firms, what a mistake by me.Sent items for a charity to raise money for a little girl with CEREBRAL PALSY. Booked early Wednesday 1st July Sent on the 2nd of July 48Hr. Arrived the Thursday after, missed the event and the stuff is still stuck in Wales.Staff were dismissive and unhelpful, basically did not give a toss which I think reflects the company and service they provide.
13/07/20 by Elite Framing Rochdale
Parcel collected on time but the sent to the wrong depot so arrived 24 hours later after a stressful day of trying to find out what happened.
13/07/20 by Susan
Very happy, collected as expected and delivered as expected
13/07/20 by Carolyn Roberts
easy to use system
13/07/20 by robin martin
Saves money and simplifies the job.
13/07/20 by Take55555
Been using DHL via Parcel Monkey during lockdown as were a shielded household, great service any any issues were handled prompt;y by customer support despite having reduced staff numbers. Highly recommended & straight forward to use.
13/07/20 by Paul G
Website is so easy to use, gives a number of options for price and delivery once parcel dimensions are input. I have used this parcel service a number of times and it has always been 5 star service.
13/07/20 by sam packer
Several times used, unfortunately its a company account so have no choice but in 6 times used, 3 have either been severely delayed or lost. I DO NOT use these monkeys for anything other than my work account.
13/07/20 by Richard Howell
As it said on the tin, collection as advised, delivery to client as advised, tracking was easy and up to date.
13/07/20 by Luna Light Healing
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