We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,680 reviews.
Good service. Efficient and quick.
13/07/20 by Customer
Everything was good apart from sending through the [overseas] labels for printing off before collection, was told they had sent them, but NO they had not, and when eventually receiveing them there was no apology.
13/07/20 by Beatrice Mather
QUICK AND EAST
13/07/20 by sandrapaiva78
GREAT. They picked up my stuff just in time, delivered it 2 days later. From now on, when I have to go abroad for longer, I will not book any check-in luggage, but instead send it via Parcelmonkey - its only half the price. Easy, convenient, fast, safe, and all of that for only little money. Flippin GREAT, man
13/07/20 by Customer M
All good, it does the job.
13/07/20 by Leo
I’ve always found Parcel Monkeys prices competitive. The service is good and so far faultless.
13/07/20 by Malcolm Johnson
Very good will use again most definitely.
13/07/20 by Rick Hopkins
Good service, I use Parcel Monkey a lot and have never experienced any issues.The Royal Mail service is cheaper than using Royal Mail direct!
Easy to use and create invoices from its web interface.
Recommended
13/07/20 by Ashley Jackson
Easy to use with a variety of options (drop off or collect) from a range of suppliers. In some cases cheaper than doing directly to that delivery company. Very happy with results so far and plan to use in the future.
13/07/20 by Robert C from Brighton
Great service. Everything works. If needed, cancellation works well with fast and effective customer service
13/07/20 by Alex Gil-Garcia
It was a nice experience for using your services. But only disappointed by the delivery at the destination place. It wasnt a delivery at home service the person has to go and collect it from drop off point bit disappointed by that.
13/07/20 by Customer
Exelent as always. Easy to book , no problems with collection.
13/07/20 by Lukasz Czupa
all went as planed thank you.
13/07/20 by Daniel Walton
Very Easy to use
13/07/20 by Zoe Henderson
Great service,would highly recommend.
13/07/20 by Customer
Very good service
13/07/20 by Mr Roper
I used monkey parcel to deliver an ebay item to Ireland and within two days it was there I was impressed first class job I would definitely use them again
13/07/20 by john
Didn’t collect the day that was booked and never messaged to let me know so had a day off work for nothing. Not the first time this has happened either.
13/07/20 by Husband and wife
ParcelMonkey review
Well as always (and I’m and avid user of shipments to Spain) the price was cheaper with the same, if not better benefits than other couriers. Only hidden charges at the end of the process is if want to insure for more. Not a bed thing! Unless you try someone else.
Delivery times have never been more than 4 days. 2600 mile commute from my place of collection to Spain, not bad at all.
Would I recommend Parcel Monkey?
I would, but you never know what around the corner!
Will only give a 4 Star review to anyone deserving 5, once bitten 3 times shy, so at this moment in time, ParcelMonkey is a good option.
12/07/20 by Graham
Lazy and inept. If you would like your parcel to go missing and for no one to bother following up come here. However if you would like your parcel to be delivered and if it goes missing to have someone follow it up for you best you go else where!
12/07/20 by Customer
Shambles, cant deliver an item and cant be bothered to follow up. They think problems will resolve themselves! No updates no nothing.
12/07/20 by Customer
THERE ARE SADLY VERY FEW COMPANIES WHO CAN PERFORM AND
DO EXACTLY WHAT THEY SAY BUT PARCEL MONKEY LEADS THE FIELD.
THE NAME MAY MAKE YOU WONDER BUT THE SERVICE WILL MOST
CERTAINLY PUT A SMILE ON YOUR FACE. THEY ARE EXCELLENT.
12/07/20 by LORD STEPHEN FOSTER
Very good +++++++++
12/07/20 by Customer
shocking customer service. no telephone contact. slow replies, and not very helpful support. Take your money and that is it
12/07/20 by michael s
Excellent service and prompt delivery
12/07/20 by Nigel
Excellent easy to use service
12/07/20 by Abdallah Abdallah
Good service, strongly recommended
12/07/20 by Andrzej Uramowski
My only slight gripe was when the courier hadn’t arrived by 7pm after waiting in all day PM rebooked for next day. However about an hour later courier turned up so all good. I felt bad for the courier the next day 2hen he turned up again to collect the parcel. I feel the system should be more aware regarding collections. The parc3l was collected in Cheshire at 8pm ish and delivered to London the next day mid afternoon at a great rate so that is why the 5 star rating...
12/07/20 by Stuart Bogg
Really good pick up snd delivery service.I will most certain use parcel monkey again.
12/07/20 by paul garnett
Fantastic service 100% delighted
12/07/20 by Alan Stadler
A couple of days later than promised but got there ok
12/07/20 by Gary Hanley
As always excellent service well done
12/07/20 by Julie Cetin
Very good and reliable service at an exceptionally value for money deal! Will use it regularly.
12/07/20 by Customer
Easy and cost effective method of sending parcels at a fraction of usual costs
12/07/20 by Customer
very impressed with this service,the tracking service was easy to use,from the moment my package was picked up,to the moment it arrived here.The speed of the service was excellent,my package was picked up at 9.20 am and by 3.30 pm the following I had received it.....would highly recommend....
12/07/20 by stuart packer
Excellent service- on time - social distancing with the drivers. Would recommed
12/07/20 by Susan Wells
Easy service, reliable and cheaper than Royal Mail
12/07/20 by W W Busby & Sons Ltd
I used them several times to send package to UK or to EU. I will use them again.
12/07/20 by Kata
Great easy service and at great prices!
12/07/20 by Craig
Great service. On time, hassle free, good price.
12/07/20 by Steve
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
