We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,483 reviews.
Parcel missing. Grandchildren in tears when went to collect it and it was not there despite being contacted that it was available for collection. Have not seen them for 7 months was supposed to be a nice surprise from Granny
06/07/20 by MRS CAROL TAYLOR
Excellent what more can I say
06/07/20 by Josephine Mant
Good efficient service.
06/07/20 by Linda
Have used them many times but this time one parcel went missing so not as good as usual
06/07/20 by Linda Gill
Easy, economic, fast efficient service.
06/07/20 by YD
collected on time and delivered to U.S on time
06/07/20 by mark lawson
Exactly as described. Easy to sort and efficient collection process
06/07/20 by Fiona
Five star service for a bargain price.thanks
06/07/20 by Gary jamison
2 Parcels collected at the same time wrong labels attached after 4 days my customers have still not got their deliver!!
06/07/20 by Katrina
Excellent value for money. Easy to use website A+++++++++
06/07/20 by Peter Bromley
Easy to use website and excellent service
06/07/20 by Lynda Hooker
On-time, reliable and straightforward booking process
Their prices are also affordable.
06/07/20 by Lavinia Awada
Found postage for boxes to USA. Got good competitive prices for both
06/07/20 by katherine Gordon
Easy. Fast. Reliable. Cheap price. A+
06/07/20 by Customer
Still plenty to improve on
06/07/20 by anthony onyemerekwe
Fast, efficient and effective service - really simple and easy to use.
06/07/20 by Lilla
Efficient as usual
06/07/20 by Michael Speller
Quick and efficient service.
We have a family living in Switzerland and often send parcels
Have used Parcel Monkey twice now and would not use any other courier service. The price cannot be beaten
Impressed and would highly recommend
06/07/20 by Customer
great job, hassle free
06/07/20 by Customer
Excellent service - very simple website to use. Great prices!!! Very cheap to send parcels around the UK.
06/07/20 by Maxine Lambe
Very easy to use and cheaper than alternatives.
06/07/20 by Pete
As always a reliable service and keeps you informed at all times
06/07/20 by Nigel
excellent service,very promt timing
06/07/20 by Mrs Beatrice Taylor
Easy to use website
The parcel was collected as stated
The parcel was delivered on time
Would recommend
06/07/20 by Deborah
Quick easy to use and reliable
06/07/20 by Elite Stainless Fabrications
Good,prompt service...
06/07/20 by Stephen McDermott
Very good service
06/07/20 by Customers
I sent a hifi amplifier by Parcel Force via Parcelmonkey to Belarus on May 20th. Tracking showed it as prepared for export on 21st, since then nothing. My eBay buyer has successfully claimed for non delivery and has been refunded in full at my cost. After the event Parcelmonkey decided that the item is in their prohibited list and isnt eligible for compensation, although it was accepted for shipping and insurance charged for. I dont see what relevance the content is if the parcel is lost. To add insult to injury they offer a refund of less than the shipping cost, probably leaving off the charge for the useless insurance. It will be eBay Global Shipping Program only from now on and if a country isnt on the list, tough.
05/07/20 by MR C DICKSON
very good service
05/07/20 by Simon Hitchings
Amazing service, highly recommended!
05/07/20 by Pi Addison
Easy set up, quick delivery.
05/07/20 by Matt
Easy to use the on line booking. Arrived as arranged to collect parcel and customer received the item on the given date. Would definitely recommend and I will use again. Rates very reasonable compared to other sites. Thank you.
05/07/20 by Mrs Marilyn Lawrence
So easy next day pick up
05/07/20 by Robert Kivi
very good service
05/07/20 by Customer
Safe, easy and fast.
05/07/20 by Customer
Parcel Monkeys service was fine, however the carrier ultimately delivered the parcel to a completely different house on another road, the postcode and address were correct.
Fortunately the person who received the parcel was honest and delivered it to the correct address.
05/07/20 by Katherine
Very happy with service-the parcel arrived on time and in perfect condition.
05/07/20 by J.Smith
Very fast delivery. The parcel arrived in 2 days in perfect condition.
05/07/20 by Customer
I sent a very heavy 12kg slate clock over 100yrs old it arrived quickly and safely thankyou
05/07/20 by SUE
Punctual and efficient, happy to use again.
05/07/20 by David Himsley
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