We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Always reliable and efficient
Would would recommend and will be using again
25/05/20 by Barbara Hill
Good efficient service
25/05/20 by customer
Good efficient service
25/05/20 by customer
Usually very good but do compare with Royal Mail for parcels weighing less than 1kg and large items. On two recent transactions I saved almost £10 online.
25/05/20 by Paul Bursnall
Super fast, super efficient, great prices!
25/05/20 by Customer
Excellent service from collection to delivery.
25/05/20 by Customer YS
from New Zealand to the UK in 4 days whats not to like and a lot cheaper than DHL as well
25/05/20 by Allan
Great service and great value
25/05/20 by Bev Derby
100% as always cheers fast service and safe
25/05/20 by Edward Lamotte
As smooth as a rats back! Fantastic service
25/05/20 by Mitchell, Yorkshire
Brilliant prices, easy to book ,
Best around
25/05/20 by JOHN NIXON
Excellent service from start (pick up) to finish (delivery). The tracking details were updated efficiently & quickly. Our son has lived in Sweden for over 3 years now & this was by far the quickest he’s received parcels/mail. We will not hesitate to use your service in the future.
Congratulations & well done, superb!
Ian & Mary Frame
24/05/20 by Mr & Mrs IG Frame
During lockdown parcel monkey has been invaluable. My Daughter and grandchildren live in France and I have sent a few parcels across. On average it takes around 3 days door to door and the collectors are always friendly
I have recommended the service to friends
24/05/20 by Ronnie
Not great paid for premium service for international delivery to Oman. 3-5 working days. Day 6 no successful delivery and the no information about tracking. It was meant to be a surprised gifts! Clearly disappointed. I get the COVI19 situation but they were happy to accept the money for premium service. Not one for usually complaining but readers reviewing carefully before committing might be worth going directly to couriering company Sorry parcel monkey for the review but very disappointed.
24/05/20 by A Chaudhry
Very good service and quick very happy
24/05/20 by Michael
I always get an email asking for a review .Ill say the same as the last few times , I used parcel force service through monkey and have no complaints .Goods delivered when they were supposed to be .I will use monkey again and again until I have a problem , Ive not had any problems .
Cheers guys for all the services that you offer .
24/05/20 by Paul
sent my package out for next day delivery, Was going about 2kms up the road. This company lost my package in the depot for 3 WEEKS ahah, the best part is I had to pick up my package. But wait guys, while it was mysteriously lost. When I revied my package from the warehouse guy it was ripped and had footprints on my package! it gets EVEN better! my package was thrown around so much it broke my dam PS4! THANKS to parcel "monkey" they wont deal with me because of account holder issues, so now I have to pay 200 for a new one. WELL DONE GO YOU will never use this service and my influence will be present across all social media channels and my online streaming, aka avoid this business..
24/05/20 by nick sikatori
Package weighed 18 kilo. Parcel monkey claimed it weighed 77kilo and took £27.11 from my account without permission to cover the alleged discrepancy. In the process of trying to recover overcharge
24/05/20 by Colin
Great service!
24/05/20 by David Lockyer
First time user. Far easier than I thought it would be
24/05/20 by Mark Baker
Quick service but a little pricey
24/05/20 by Ms Anne
Top comunication, pick-up, tracking and delivery via DPD!!
24/05/20 by Nicolae Popescu
Great app and service. Very easy to manage.
24/05/20 by Rafal Halub
Found Parcel Monkey easy to use and very reliable
24/05/20 by Elizabeth
Parcel has not been delivered yet! Maybe tomorrow??
24/05/20 by Customer
The item was not collected and no notification was given. Please can you refund?
24/05/20 by Customer
Wouldnt use anyone else you can always guarantee that your goods will be delivered promptly and without damage.
24/05/20 by Lynn - Glasgow
Very prompt and reliable service.
24/05/20 by Mrs Jean Steer
Parcel Monkey delivers every time (pun intended!)
Competitive prices and easy to follow instructions, whats not to like!?
Keep up the good work!
24/05/20 by Jeanette Lund
efficient, accurate, speedy - faultless
24/05/20 by Customer
I use this service often, Takes all the headache out for you and is very easy and fast to book up. Great platform
24/05/20 by Paul Farrugia
Cheapest Delivery 30kg 24 hr with Parcelforce under £11 .00 BRILLIANT
24/05/20 by GRAHAM CARVELL
First experience with parcel monkey,will definitely use again as great price and easy to use
24/05/20 by Graham Robinson
Arrange for 3 parcels to be picked up. They arrive and only pick up 2 saying they have no record of the 3rd, when taking to customer services they say they have no record of a order even though I have paid nearly £20 for it have 3 recipts and 3 traking numbers from there company yet there saying im wrong and that I have to purchase another order! Im about to loose out on 400 pound because of them not being able to do there job properly.
24/05/20 by conor chabaani
Arrived on time!
24/05/20 by Customer
Had to get a package to my elderly, isolated Mum when Dad was taken into hospital and I was under COVID isolation. Collection from home and delivery all went to plan perfectly, and for little more than if I’d taken it to the Post Office myself!
24/05/20 by Adrian
Good prices, reliable service.
23/05/20 by Brian
Fab experience and brilliant service definitely will use again
23/05/20 by Rebecca
Very pleased with the service. Simple to arrange and at a lower cost than booking directly with the carrier. My 48 hour delivery arrived in 32 hours from time of collection. Highly recommended service.
23/05/20 by EAH
Yep all good better than ever.
23/05/20 by Customer jay
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